• Report: #639276

Complaint Review: LetsTalk

  • Submitted: Thu, September 09, 2010
  • Updated: Fri, September 17, 2010

  • Reported By: Bill — Austin Texas United States of America
LetsTalk
6341 Boulevard 26, Ste. 500 North Richland Hills, Texas United States of America

LetsTalk Let's Talk, LetsTalk.com Company sent me an empty box instead of an Epic 4G North Richland Hills, Texas

*Author of original report: Charge reversed

*Author of original report: Ignoring e-mails, nopology on Facebook

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I ordered a Samsung Epic 4G, and LetsTalk sent me a box with NO PHONE inside.  But did they apologize and offer to make it right?  Oh no, they refuse to send a replacement unit or reverse my credit card charge.  They claim they have to "investigate with UPS" which will take 15 business days!  Sure sounds like a scam to me.

This report was posted on Ripoff Report on 09/09/2010 08:20 PM and is a permanent record located here: http://www.ripoffreport.com/r/LetsTalk/North-Richland-Hills-Texas-76180/LetsTalk-Lets-Talk-LetsTalkcom-Company-sent-me-an-empty-box-instead-of-an-Epic-4G-North-639276. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
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#1 Author of original report

Charge reversed

AUTHOR: Bill Farmer - (USA)

Company did finally reverse credit card charge.  I guess all it takes for them to do the right thing is two promises of adverse legal action, a BBB complaint, and several calls and e-mails to customer service over several days.
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#2 Author of original report

Ignoring e-mails, nopology on Facebook

AUTHOR: Bill Farmer - (USA)

Company continues to ignore my e-mails and calls demanding that the credit card charge be reversed, but I got a Facebook post saying that they are "so sorry" and "ready to fix this".  Well, they may be "ready", but they have not "actually" fixed this, since the charge is still on my credit card.
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