• Report: #246848

Complaint Review: Letterfolders.com, Closeout Central , Chris Corday , Overstock.com

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  • Submitted: Fri, May 04, 2007
  • Updated: Tue, May 08, 2007

  • Reported By:Benkelman Nebraska
Letterfolders.com, Closeout Central , Chris Corday , Overstock.com
190 Veterans Drive Northvale, New Jersey U.S.A.

Letterfolders.com ,Closeout Central ,Chris Corday, Overstock.com deceptive selling, bait & switch, fraud, Chris Corday is a liar Northvale New Jersey

*Author of original report: The latest from Square Trade

*Author of original report: Just occurred to me . . .

*Author of original report: Yes, Chris, there ARE two sides . . .

*Author of original report: Square Trade mediation service

*Author of original report: Even more BS!

*Author of original report: Even MORE deception...

*REBUTTAL Owner of company: ALWAYS TWO SIDES FOR EVERY STORY!

*Author of original report: deleted the link

*Author of original report: Complaint filed with NJ BBB

*Author of original report: Complaint filed with NJ BBB

*Author of original report: Complaint filed with NJ BBB

*Author of original report: Complaint filed with NJ BBB

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This rip-off report concerns eBay item #280104905223. The following link is the actual item:

http://cgi.ebay.com/ws/eBayISAPI.dll?ViewItem&item=280104905223

First of all, I ordered this printer to replace a printer that is giving me trouble. I had reports to print that were due on April 30th. Which leads to my initial complaint - slow shipping - took 12 days after payment.

Second - When I received the item, before opening I quickly noticed that the box had excessive tape indicating that the item was, in fact, NOT "new, never opened" as described in the listing. Out comes the digital camera. I have pictures of the box before being opened by me. Once I took the printer out of the box, it was absolutely filthy. I opened the toner compartment and it was even worse.

I immediately called Chris Corday. That's when I was told it was factory refurbished and learned that it was listed as such "way down at the bottom". Okay, that's my fault for not reading the entire listing thoroughly - BUT - in the initial description, it says "new, never opened". That is deception, pure and simple!

So, Chris says the filth is from the waste toner cartridge. Tells me to just clean it up. Huh??? What??? Okay, I guess I'll accept a "factory renewed direct from Samsung" in lieu of "new, never opened" since that was partially my fault.

I cleaned the printer after well documenting its condition with digital photos and installed the toner cartridges. After some troubleshooting, another call to Chris and a session with Samsung Tech Support it was learned that 2 of the toner cartridges were for a different model printer. Another call to Chrisand he said he'd ship the correct toner that day (this is still Thursday, April 26). I explained my position in regards to having reports due to my client by Monday and asked that they be shipped overnight. I agreed to pay the difference in shipping costs for this service.

I called Chris again the next morning to verify that the toner had been shipped and he assured me that it had and would be delivered that day. I asked him for the tracking number to which he replied that he didn't have it in front of him but would email it to me as soon as we got off the phone. Noontime came and went - no email, no package.

I called again and Chris quickly laid the blame on UPS but they would ship today for Saturday delivery. He then transferred me to the shipping manager who said Saturday delivery isn't available in my area and they would pay for shipping since they didn't get them out on Thursday as promised.

Two seperate charges for $69.63 then appeared on my credit card for "overnight shipping" that actually took 4 days. I have filed a dispute with Discover this morning since (1)I did NOT receive the service for which I paid, (2)I told the shipping mgr not to bill me and (3)shipping mgr said letterfolders.com would cover the shipping since the delay was their fault.

Okay, the toner finally arrived (I'm in a remote area and had to drive to Denver over the weekend to get my reports printed) on Monday, April 30th. I installed them and the printer went into error mode - telling me to replace the Cyan toner, which is one of the cartridges that I just received.

Yet again I called Chris - this time I was on hold for around ten minutes then was told he was on another call & would call me back as soon as he got off the phone. 2 hours later, I called again and told him about the problem; I asked if these were new or refilled & he assured me they were new. Well, judging by their appearance (scratches & scuffs), they quite obviously are NOT new.

This time he told me to call Samsung. After the tech support rep talked me thru some tests, I asked him about their refurbished products, gave him the serial number. BIG SURPRISE!!! Samsung has no record of ever having serviced this printer in any capacity. Another call netted insults, condescension and more lies.

BTW, the shipping label indicates it was shipped from Overstock.com; same street address as letterfolders.com & Closeout Central, LLC. I don't KNOWINGLY deal with Overstock.com because of a similar problem back in 2003. I've received email from the following since this fiasco began:

Info@CloseoutsLLC.com
info@letterfolders.com
fastcustomerservice@letterfolders.com (1St 4 letters of this one should be changed to "no"")

On May 1st, I filed a dispute with Paypal and escalated same to a claim this morning. See below (these are copied & pasted from paypal site. Note that Chris hasn't responded since the initial dispute!

From PayPal: PayPal on 5/4/2007 03:34 PDT
Buyer escalated this dispute to a Claim.

From Buyer: Dan Ainsworth on 5/4/2007 03:34 PDT
Paid for this item 4-14-07 @ 18:25:23 PDT. Item shipped 4-19-07 and arrived 4-26-07. Incorrect toner cartridges shipped with product. Contacted Chris via telephone; advised that NEW replacements would be shipped via 'overnight'; replacements shipped 4-27-07 and arrived 4-30-07 at a cost of almost $140 for 'overnight shipping' that took 4 days and were in fact, refilled - not new. Cyan toner put printer in error mode - contacted Chris and was told to call Samsung.

In the original auction, under 'description', item is listed as "new, never opened" - at the bottom of the listing, it is described as "Units are factory re-newed direct from Samsung". Advised by Samsung that they have no record of ever having serviced this printer in any capacity. Original dispute was answered within 8 hours. Received an email 5-1-07 19:51 PDT; ... "Dan---no return has been authorized so please call us asap." my reply: "Chris, Please send all future correspondence through Paypal so that it documented with the mediator. Thank you. Dan Ainsworth" Since then, nothing.

This company quite obviously uses deceptive practices to market 'end-of-life' items. Attempts at a private resolution have been met with arrogance and lies. This item is well used with no factory service since new. Since Chris has refused to communicate through the paypal dispute resolution service, I would request a full refund, including shipping, and that they have UPS pick up the item at their expense - I should not be required another $50+ to return an item that was fraudulently listed and sold as new and/or reconditioned. Thank you. Dan

From Buyer: Dan A** on 5/2/2007 17:34 PDT
All I want is what I paid for or a full refund. Your ad stated that the picture was taken just before listing yet also says new, never opened. How can that be? I don't deal with Overstock.com for this same reason, but it appears that this item was drop shipped from them. Ship me what I paid for - a "factory renewed, direct from Samsung" unit or give me a FULL refund.

I also want the "overnight shipping" charges of almost $140.00 for the toner that was shipped to replace the incorrect toners that shipped with the printer refunded to my credit card - else a dispute will soon be instigated there as well. It took 4 days - you didn't ship til Friday yet charged me over double for overnight. That's just plain theft - pure and simple.

The NJ AG might also be contacted. Deceptive practices aren't generally looked on favorably by those who have the responsibility of overseeing such things. Also, have UPS pick this printer up. I will not pay any more for YOUR deceptions!!! I have already been charged over $400 for a $200 item!!! My next step - Friday morning will be to escalate to a claim. BTW - I see that you have several other unhappy customers who also know about ripoffreports.com

From Buyer: Dan A** on 5/1/2007 20:24 PDT

All your help, Sir? Let's take a look at how you've helped me thus far. After paying for this item on April 14th, I finally received it on Thursday, April 26th. But alas, it was unusable; it was shipped with incorrect toner cartridges. Yes, you helped me with toner problem. I gave you a credit card number and ask that they be shipped overnight, as I had reports to be print that were due on Monday, April 30th. You agreed. I called you again Friday morning to verify that these items had shipped; you advised me that they had indeed been shipped and would arrive that day. That, Sir, was a lie.

I asked for the tracking number; you replied that you didn't have it but would email it to me shortly. That, Sir, was a lie. When they did not arrive, I called you again - you said UPS "screwed up". That, Sir, was a lie.

You said you would have them shipped for Saturday delivery then transferred me to your shipping department. The gentleman there said he could NOT ship for Saturday delivery, but they would be here on Monday and that he would cover the shipping charges since they were not delivered overnight as requested. You then helped me again by charging my credit card $139.26 for 'overnight' shipping that took 4 days! I received the toner May 1st - The cyan toner put the printer in error mode - I called you again - I asked you if these were new cartridges - you said they were - that, Sir, was a lie.

Then, you helped me again by advising me to call Samsung. I did. You know the outcome of that call. When I called you today, you were rude and condescending. When I told you that if I were not satisfied with the results of the call, I would start a dispute with Paypal. You perceived that as a threat and said as much and that if I continued to 'threaten' you, that you would not help me any further. Thank you, I can't afford anymore of your help and I can't believe anything you say. Perhaps you can have someone with more integrity contact me. Thank you. Dan A**

From Seller: Closeouts Central LLC. on 5/1/2007 18:37 PDT
Dan--we already spoke about this and I see after all the help I provided your intentions are this?

From Buyer: Dan A** on 5/1/2007 10:38 PDT
You described this item as 'factory renewed direct from Samsung'. Samsung, through the serial number, has indicated to me that this item has NEVER been refurbished, remanufactured, renewed or otherwise serviced by them. This constitutes deceptive practices. I will be returning this item and request a full refund, including the shipping charges for this as well as the toner that was shipped due to incorrect toner shipped with the printer. Thank you. Dan A***

Stay tuned, Rip Off Report fans, I will update as I hear from paypal.

Dan
Benkelman, Nebraska
U.S.A.

This report was posted on Ripoff Report on 05/04/2007 08:22 AM and is a permanent record located here: http://www.ripoffreport.com/r/Letterfolderscom-Closeout-Central-Chris-Corday-Overstockcom/Northvale-New-Jersey-07647/Letterfolderscom-Closeout-Central-Chris-Corday-Overstockcom-deceptive-selling-bait--246848. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 Author of original report

The latest from Square Trade

AUTHOR: Dan - (U.S.A.)

dwa714
Tue, May 08, 2007 2:00 PM (PT) Since Chris has FALSELY filed an unpaid item strike, I had no choice but to return this item at my expense. Since he has acted so childish and arrogant, I know I'll never get that refunded. Paypal has assured me that the refund will be processed with or without his consent as soon as the tracking number shows that the item has been delivered. The negative feedback stays until I receive a refund on this shipping charge.
Mediator
Sat, May 05, 2007 3:06 PM (PT) Dear Mr. Corday and Mr. Ainsworth:

My name is A. J. Carubbi, Jr., and I am the SquareTrade Mediator assigned to try to help you resolve the problem concerning an ebay transaction involving Samsung CLP-510 Color Laser Printer Duplex With Toners.

Thank you both for agreeing to use mediation to try and resolve your disagreement.

** Mediation is a way to resolve problems by agreement.

** I am not a judge and I do not decide the outcome of your case. Any outcome is wholly determined by you.

** As a mediator, I do not find fault with anyone or place any blame.

** I do not give legal advice or represent either party.

** If we reach a point where an agreement cannot be reached, I have two options:

(a) The first option is to suggest a possible solution. I will only make such a suggestion after I have permission from both parties. Whether or not to accept this suggestion will be up to you.

(b) The other option is to close the case. You would then be at the same point you are now.

I will be asking you for information to help me understand the situation and to explore possibilities for settlement.

In order to help you resolve this as quickly as possible, I ASK THAT YOU RESPOND TO ANY QUESTIONS WITHIN 48 HOURS.

PLEASE NOTE THAT YOU WILL NOT BE ABLE TO SEE EACH OTHER'S MESSAGES. Thus, I will generally be sharing information between you, but I will not share anything that you ask me to keep confidential. You should also know that if you ask me to recommend a resolution, my recommendation will be based upon the information that I have received from you both.

It appears from a review of the feedback records that both parties left a Negative feedback for the other party in this transaction.

At this point I have read all the information that you both have submitted. As Mediator, I am presenting the following question(s) to both parties that I would appreciate your prompt responses so that I can better understand the facts and your positions in this mediation.

TO THE SELLER: You have indicated in a message to me that you would agree to provide a refund to the Buyer upon receipt of the item and verification that it is defective. You further indicate that if the item is determined defective you would also agree to reimburse the Buyer for the return shipping charges. Of course, I assume that any agreement will also include the MUTUAL withdrawal of the Negative feedbacks left in this transaction. Is this still you position in this matter? If so, what is the EXACT amount of refund that you would propose making to the Buyer in a resolution of this matter?

TO THE BUYER: What condition(s), if any, do you have for a full settlement in this matter, including the MUTUAL withdrawal of the Negative feedbacks left in this transaction?

A response from both parties within 48 hours of this message would be appreciated so that we can proceed in this mediation.

Thank you for your cooperation, and I look forward to working with you both.

A. J. Carubbi, Jr.
SquareTrade Mediator



You are now in mediation You will only see your communications with the mediator.
Neither you nor the Respondent will see each other's messages.




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Reported Problem / Initial Response:


By Respondent
eBay User ID dwa714 Response:

I am willing to discuss this with the other party. He sold me a used printer which was listed as BOTH "new, never opened" AND "factoer re-newed direct from Samsung". It is neither. I want a full refund and want the seller to pay for return shipping. That is only fair since I would NEVER have purchased a printer which has been in service for over two years with absolutely no service. It is the sellers deceptive selling practices that created this situation, not mine. According to reports at ripoffreports.com, the seller has refused to honor agreements reached through Square Trade in the past. He has consistantly lied to me throuthout this entire ordeal, consequently, I can not take him at his word. Simply call UPS, have this garbage picked up at your expense and issue my refund. Have some integrity, stopp using deceptive selling techniques and you won't have these kinds of problems in the future.
Only if we resolve other issues.

By Filer
eBay User ID closeouts_llc Reported Problems:

I received feedback for this transaction and would like it withdrawn.
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#2 Author of original report

Just occurred to me . . .

AUTHOR: Dan - (U.S.A.)

. . . why Chris Corday is willing to pay Square Trade to have the negative feedback I left removed. It's because of what I typed, which I'll repeat here:

"search for letterfolders.com at ripoffreport.com for details ".

You can't say much in the 80 characters the allow you, but by referencing this post . . . well - it even made Chris DENY being letterfolders.com.

Check out the follow-ups on both my feedback and his.

He's obviously desperate to have this removed!

Don't you think that when a perspective customer takes my advice and searches this site for letterfolders.com that they will see Chris for what he is? He has actually filed rebuttals to reports filed againts letterfolders.com on this site, then denies being associated with them. He IS letterfolders - even proudly touts being the president on this site. Does he think we are all morons - that no one will make the connection?

Better change the recording on your auto-answer computer and get your employees all trained to answer the phone differently BEFORE someone accepts your challenge to call you for deatils about me! 'Cause the MANY, MANY times I called to try to resolve these issues before it came to this, the computer says: "Thank you for calling letterfolders dot com".

BTW, you say I never called back - you have my number, too. And it's my cell phone. I can post a call log here if you like to PROVE you lie.

Yes, after you forced me to file a claim with paypal, I ceased all communication with you that doesn't go through the mediator. I want your lies and deceptions documented.

Go ahead - your turn . . .
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#3 Author of original report

Yes, Chris, there ARE two sides . . .

AUTHOR: Dan - (U.S.A.)

. . . to every story. And from what I can gather from all your negative feedback and the other reports on this site, YOUR side is ALWAYS the same! Either you blame UPS or your customer. You NEVER accept responsibility. And you use Square Trade - actually PAY to have negative feedback removed. One can only ponder what your feedback percentage may be if this service were not available to you.

You see, Chris, this has become a matter of principal.

Tell ya what - if you will admit, on this site, that you used deceptive practices when you listed this printer - that you sold me a USED printer that has NEVER been serviced by Samsung - that you charged my credit card $139.36 for "overnight shipping" that took 4 days AFTER your shipping manager told he I would NOT be charged for shipping - that you made false statements in your rebuttal here concerning who paid for the shipping, that the toner you sent was part of the purchase - NOT from the goodness of your heart - then I'll bite the bullet and pay for the shipping back to you.
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#4 Author of original report

Square Trade mediation service

AUTHOR: Dan - (U.S.A.)

I see that Chris has now filed a dispute with Square Trade. The following are 'cut & pasted' from this dispute:

The other party has requested and paid for a SquareTrade Mediator to help finalize the resolution of your dispute. A Mediator is being assigned to the case. You will receive another email notice from us after the Mediator reviews the case.

- and -

The other party prepaid for a SquareTrade Mediator. You will receive a separate notice from us when the case is assigned to a mediator.

Else where on this site, Chris has been accused of failing to honor an agreement reached through Square Trade. He obviously cannot be trusted.

Resolution of this situation can be quite simple. Have UPS pick up arranged at YOUR expense and issue a full refund.

If you think this is unfair, please, do enlighten me as to why you think I should be the one to pay when you CLEARLY misrepresented this product.
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#5 Author of original report

Even more BS!

AUTHOR: Dan - (U.S.A.)

Chris Corday has now filed an "unpaid item" dispute with eBay. I see where he has done this in the past. C'mon Chris - even the powers that be at eBay know that you don't ship before you receive payment.

He still hasn't responded to the dispute I initiated with paypal, but has initiated a dispute thru eBay - Square Trade.

Tell us, Chris - why do you deny being "letterfolders.com"? This entire fiasco would be hilarious were it not so pathetic.

The problem was NOT that the toner was faded - another blatant lie! - but that the toner cartridges were for a different model printer. And now you act as if you have done me a favor by shipping the correct toner and charging my credit card $139.36 to do so.

I have no doubts that you have many satisfied customers. You tout your positive feedback. It's just those unlucky few who receive a bum product that get screwed. Why won't you take responsibility for YOUR problem? Initially, I thought I had purchased a "new, never opened" (check the listing), but conceded that I should have read the listing more thoroughly. Okay, so I'll accept a "factory renewed direct from Samsung". But I didn't get either - what I got was an "end-of-life" item. I was even willing to accept a replacement until you became rude, arrogant and childish.

This is the feedback I left for Chris, letterfolders.com, Closeouts Central, LLC as well as his response:

search for letterfolders.com at ripoffreport.com for details Buyer: dwa714 ( 22) May-04-07 16:28
Reply by closeouts_llc (May-04-07 20:28):
OK but our company is closeout central LLC. -please call for details on Dan here

This is the feedback he left for me in retaliation:

BEWARE! Customer trying to STEAL a $300 Printer,PLUS $150 in toners NOT PAID FOR

This can all end quite simply, Chris. The printer AND the toner are in the original packaging at the location of delivery. Call UPS and arrange to have these picked up at your expense. I feel no obligation to pay even more money for your deceptions.

The only thing I have attempted to issue a chargeback on is the fraudulent shipping charges that you charged me for "overnight shipping" of items that should have been shipped with the printer in the first place. I also paid for the printer with a credit card. I could have done the same with that transaction - but that's not the way I do business. However, if you persist in calling me a thief, I will do so. And your printer will still be waiting for pick up.

How can you expect me to pay for the shipping to have this worn-out printer sent back to you. I've already been charged $411.56 for this. I could have purchased a brand new one, only with a network card for around $350. Why do you list as factory renewed when it is not? One has only to read the negative feedback you have to understand that you have no idea what customer service is; that you refuse to accept responsibility for your own mistakes (if, indeed, they are mistakes - quite possibly blatant fraud); that you have absolutely NO integrity or sense of fairplay. I work very hard for the money I earn and I will not sit quietly by and be taken advantage of.

I acted in good faith. I paid for this item 12 days before I received it. I attempted to rectify this situation through many phone calls and emails. All to no avail. Now it's your turn . . . Step up to the plate; be a man; try to conjure up some integrity - call UPS and arrange to have this garbage picked up and issue me a full refund.

I await your reply however childish and nonsensical it may be.
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#6 Author of original report

Even MORE deception...

AUTHOR: Dan - (U.S.A.)

This is the rebuttal Chris Corday left for the negative feedback I left:

Reply by closeouts_llc (May-04-07 20:28):
OK but our company is closeout central LLC. -please call for details on Dan here


I agree with him - by all means, Call them - the phone is answered "letterfolders".

I wonder why Chris would deny involvement with his own company???
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#7 REBUTTAL Owner of company

ALWAYS TWO SIDES FOR EVERY STORY!

AUTHOR: Chris - (U.S.A.)

Mr. Ainsworth, Mr. Daniel Ainsworth, Mr. Dan Ainsworth contacted our customer service as soon as they received the printer and explained he was having some trouble as one of the cartridges was faded so we IMMEDIATLY sent two new cartridges each $95ea AT NO CHARGE to the customer, OVERNIGHT costing another $68.00, the customer called us when he received the cartridges and was still having a problem and we suggested to first contact the manufacturer and troubleshoot and worse comes to worse we can replace.

Since then the customer has been on a rogue rampage trying to bash our company, NOTE he never called us back and we have since issued a a full refund once all merchandise is returned as they already issued a chargeback and posted negative comments.

I will simply thank sites like this for giving us the opportunity to give our side if you do look at our ebay stores our feedback is over 98.5% and we are awarded powerseller status for having outstanding customer service. Please call us anytime if you have any questions about Mr. Ainsworth, maybe he has done this before to another company-taking merchandise, not returning, and simply issuing illegal chargeback's in order to defraud companies.

If you would like to view the true pulse of our company please see our gleaming 10,000+ positive comments via Ebay, Amazon, Overstock, Ubid and all the other partners we represent. Thank you.
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#8 Author of original report

deleted the link

AUTHOR: Dan - (U.S.A.)

Just google BBB in Trenton, NJ - then go from there.
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#9 Author of original report

Complaint filed with NJ BBB

AUTHOR: Dan - (U.S.A.)

For all you folks who have also been scammed by letterfolders.com, here's the link to their listing with the New Jersey Better Business Bureau.

(((ROR REDACTED LINK FOR SECURITY PURPOSES)))

If we all file complaints with all possible sources, we can force this unscrupulous seller to reform!

CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.
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#10 Author of original report

Complaint filed with NJ BBB

AUTHOR: Dan - (U.S.A.)

For all you folks who have also been scammed by letterfolders.com, here's the link to their listing with the New Jersey Better Business Bureau.

(((ROR REDACTED LINK FOR SECURITY PURPOSES)))

If we all file complaints with all possible sources, we can force this unscrupulous seller to reform!

CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.
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#11 Author of original report

Complaint filed with NJ BBB

AUTHOR: Dan - (U.S.A.)

For all you folks who have also been scammed by letterfolders.com, here's the link to their listing with the New Jersey Better Business Bureau.

(((ROR REDACTED LINK FOR SECURITY PURPOSES)))

If we all file complaints with all possible sources, we can force this unscrupulous seller to reform!

CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.
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#12 Author of original report

Complaint filed with NJ BBB

AUTHOR: Dan - (U.S.A.)

For all you folks who have also been scammed by letterfolders.com, here's the link to their listing with the New Jersey Better Business Bureau.

(((ROR REDACTED LINK FOR SECURITY PURPOSES)))

If we all file complaints with all possible sources, we can force this unscrupulous seller to reform!

CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.
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