- Report: #358730
Report - Rebuttal - Arbitrate
Complaint Review: Level Ten Web Hosting - Web Designs By Jeffrey - Webdesignsbyjeffrey - Jeffrey McCommas
Level Ten Web Hosting - Web Designs By Jeffrey - Webdesignsbyjeffrey - Jeffrey McCommas148 Flower LN #3, MA Dracut, Massachusetts U.S.A.
Level Ten Web Hosting - Web Designs By Jeffrey - Webdesignsbyjeffrey - Leveltenhosting.com - Jeffrey McCommas - Steals from Customers Total Rip Off - Ripped Off - Ripoff Dracut Massachusetts
*REBUTTAL Owner of company: Level Ten Hosting
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The service is poor and has frequent downtime. The owner, Jeffrey McCommas says that 'Level Ten Web Hosting' has a 100% up-time guarantee, but this is a complete lie.
I made my expectations clear before I purchased the service, and I was reassured that the servers were reasonably fast, and the site would have 99% hardware uptime and 100% network uptime.
This quote is taken directly from the site: "100% network uptime guarantee, 99.9% hardware uptime guarantee"
I was forced to purchase 1 year of service in advance, and noticed once I had my site installed, the services were down more than 50% of the time, if not the majority of the time.
I complained and all I got were excuses.
I made the purchase with the understanding that I could cancel at any time within the first 30 days.
Quote (taken directly from the site):
"Try us out at No Risk and see how a fast, reliable..."
The "No Risk" part is a lie. When I asked to cancel, I was told that since I had access to some CRE loaded scripts on my site (which I did not want, or care to have anyway), he told me I could not have my money back.
When I complained about the poor service I was getting, Jeffrey McCommas told me I was incompetent and didn't know how to use the internet. Excuse me, but how can you incompetently load a browser page? He made no attempts to correct the issue, and simply continued personal attacks against me if I complained about his service. I've used many, many other hosts, and this is the worst experience I have ever had.
The connectivity even when the site is up is slow, with the FTP most of the time I would lose my connection while uploading even small files. The upload & download speed were ridiculously bad.
Don't buy from "Level Ten Web Hosting", it's a rip off--as I already mentioned, Jeffrey McCommas refused to give my money back, even though his site guaranteed a 30 day risk free trial. He's rude, he gives poor service and his servers are so slow, you wont be able to connect to your own site more than 50% of the time.
I'm guessing his business is a basement operation where he's hosting his servers in a house, without the proper connectivity or environment. He's overloading his servers with hundreds of shared plans, resulting in frequent down times, sluggish server speeds, and frequent outages.
I had a horrible experience with this company & I would not recommend them to anyone.
If he had simply refunded my money AS PROMISED BY HIS SITE I would not have filed this rip-off report. I would just forget this and move on, but my conscience wont allow me to let him rip off other innocent customers trying to find decent, honest webhosting.
New York City, New York
This report was posted on Ripoff Report on 08/03/2008 02:19 PM and is a permanent record located here: http://www.ripoffreport.com/r/Level-Ten-Web-Hosting-Web-Designs-By-Jeffrey-Webdesignsbyjeffrey-Jeffrey-McCommas/Dracut-Massachusetts-01826/Level-Ten-Web-Hosting-Web-Designs-By-Jeffrey-Webdesignsbyjeffrey-Leveltenhostingcom-358730. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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