- Report: #1117562
Report - Rebuttal - Arbitrate
Complaint Review: Levela
LevelaPO Box 3540, Silver Springs, Nevada USA
Levela I call 3-4 times/week for the last month and every time I am told a check will be sent 10 days from that day. Still no check or refund. Silver Springs Nevada
*UPDATE Employee: check refund
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I bought the 2 week trial with the understanding that if I didn't like it I could call within 30 days and my account would not be charged for anymore product. This is not the case. By the time I received the product my account was charged 2 days later for $69.95 for each product. When I called and explained that I hadn't even had a chance to open the box yet and try the samples, it did not matter. In order to get a refund I was told I had to mail the samples back- unused and had to call them with a tracking number for the products.
I spent another $23 to ship the products back and called them with a tracking number. This was on January 6. Both products were received January 9 but they still won't process the refund. I have called 3-4 times every week and every time they tell me the same thing: "Ma'am, your bank will not allow us to credit your account so we have to cut a check and mail it to your home. Please allow 10 days to receive the check."
Ok... then I ask when the 10 days will start and every single time they tell me that it starts TODAY! I Just got off the phone with them again and asked why these refunds weren't sent weeks ago like I was told and, AGAIN, they just hang up on me. They have no intention of sending a check. I am out $172.90 and got nothing to show for it. I have no idea how the product works since I never got to try it but if you're wanting to try it be prepared to pay!
This report was posted on Ripoff Report on 01/22/2014 08:54 AM and is a permanent record located here: http://www.ripoffreport.com/r/Levela-/Silver-Springs-Nevada-89429/Levela-I-call-3-4-timesweek-for-the-last-month-and-every-time-I-am-told-a-check-will-be-1117562. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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