• Report: #992122

Complaint Review: Levela

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  • Submitted: Sun, January 06, 2013
  • Updated: Sun, January 06, 2013

  • Reported By: Jillion1 — Towson Maryland United States of America
Levela
P.O. Box 3540, Silver Springs Nevada 89429-0000 Internet, Utah United States of America

Levela Beach Ready, LLC Unconvoluted fraud! Misleading advertisement as to terms and conditions. Internet, Utah

*UPDATE Employee: Contacting our company

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On my own Facebook website, I noticed a picture of Dr. Oz, who appeared to be endorsing the Levela product.  I clicked on it and saw that there was a risk-free trial of anti-wrinkle skin care products for just a nominal fee for S/H.  I read the entire website to make sure there were no caveats and decided to try it out - that was on December 2nd, 2012.  The product arrived 6 days later.

Unbeknownst to me, they charged my MasterCard $89.95 on December 18th.  There was NEVER any mention on the website of a 10- or 15-day free trial, or of a "subscription," or of $89.95.  Also, when they charged my MasterCard, they listed a location of Provo, UT, which is different from the "Shipped From" address of Silver Springs, NV.

I contacted my credit card company to report this unauthorized charge and it is now in "dispute."  I also contacted my State's Attorney General's office on-line via their Consumer Protection Office and filed a complaint.  I followed that report up with a cover letter plus copies of all records, receipts, packing slips, etc.

And, again on January 2, 2013, they sent me a second dispenser of Levela and charged my credit card for another $89.95!  They asked me to pay for shipping and to send it back since they are crediting my charge account (which is now closed).  I want to see what happens here.  I'm not paying to ship it back.

Finally, I contacted my State's Attorney General's Office asking them to investigate and get my money back.  So far, I haven't seen any improvement in my skin - and that's the bottom line!

This report was posted on Ripoff Report on 01/06/2013 05:25 AM and is a permanent record located here: http://www.ripoffreport.com/r/Levela/Internet-Utah-/Levela-Beach-Ready-LLC-Unconvoluted-fraud-Misleading-advertisement-as-to-terms-and-cond-992122. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 UPDATE Employee

Contacting our company

AUTHOR: Trislim - ()

I can help you if you will email or call us.  Please go to the website on the back of the bottle, or the the website levelacare.com.  There will be a contact link at the bottom of the page where you can email us your questions and issues if they have not been resolved yet.  Thank you,

Allison

Levela Corporate Offices

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