- Report: #705635
Report - Rebuttal - Arbitrate
Complaint Review: Lexicon Senior Healthcare | Ripoff Report Investigation: Lexicon Senior Healthcare commits to total customer satisfaction,
Lexicon Senior Healthcare | Ripoff Report Investigation: Lexicon Senior Healthcare commits to total customer satisfaction,11200 Lakeline Blvd. Austin, Texas United States of America
Lexicon Senior Healthcare | Ripoff Report Investigation: Lexicon Senior Healthcare commits to total customer satisfaction, pledges to resolve complaints & inquiries. Commitment to Rip-off Report Corporate Advocacy Business Remediation & Customer Satisfaction Program. Lexicon Senior Healthcares employees will go above and beyond the clients expectation in the pursuit of excellence in every aspect of the business - feel confident & secure when doing business with Lexicon Senior Healthcare, Verified Safe Business. Lexicon's products on the forefront, on the minds of consumers approaching age 65 as they need a product to take over their healthcare costs where Medicare leaves behind. Nationwide
Lexicon Senior Healthcare joins Rip-off Report Corporate Advocacy Business Remediation & Customer Satisfaction Program. ..A long name for a program that does a lot for both consumers and business alike.
..Rip-off Report Corporate Advocacy Business Remediation & Customer Satisfaction Program, ..A program that benefits the consumer, which assures their complete satisfaction and confidence when doing business with a member business
As a matter of policy, when Rip-off Report is retained by a company to mount an independent investigation and to publish our findings, we examine the truthfulness of the consumer complaints using every bit of information at our disposal. Our process is systematic and highly effective because: 1) It takes place at the consumer level and 2) the company or individual in our Corporate Advocacy Program must commit to 'doing whatever it takes to make things right with their customers.' By working closely with the company or individual, Rip-off Report can track the footprints left behind when their promised level of customer service is actually followed by the solid ground of real behavior. Only then do we publish our findings. Rip-off Report cannot ever guarantee any product or service, but we can only report what we find, in order to help you get a better understanding of the company or individual we are investigating. That having been said, the conclusion Rip-off Report came to after our investigation, to the best of our knowledge, is that this company is a reputable firm, offering products and services of real value.
ALL COMPANIES GET COMPLAINTS, BUT HOW THE COMPANY HANDLES THOSE COMPLAINTS, SEPARATES GOOD BUSINESSES FROM BAD BUSINESSES.
By Ed Magedson - Founder, Rip-off Report
L exicon Senior Healthcare approached Rip-Off Report last month with the express purpose of resolving some issues posted on Rip-off Report. After a recent mailing to everyone who filed a Rip-off Report, it became apparent that Lexicon Senior Healthcare is sincere in their commitment to remedy any and all concerns. Company executives stated to Rip-off Report that LSH has now dedicated a portion of their customer service team to work exclusively on making improvements in the client satisfaction area. These changes were implemented as a direct result of feedback they received from Rip-off Report.
Lexicon Senior Healthcare CONTINUES TO CLARIFY WHO THEY ARE AND WHAT THEY CAN DO FOR CLIENTS
Lexicon Senior Healthcare is a new sales/marketing arm of a publically-traded Fortune 500 Company with assets under management exceeding $32,000,000,000. Although seemingly similar to competitor marketing firms, Lexicon specializes exclusively in distributing this company’s healthcare supplemental benefit products as first-offer to the senior citizen market. Like similar competitor marketers, LSH salespeople (referred to as Consultants) are provided with daily preset appointments Tuesday through Friday (no cold-calling!), but the quality of the LSH preset appointment is of a much higher quality. LSH initially trains its new consultants only to sell the highest-demand, easiest to sell, most simple senior healthcare product, called Medicare Supplement. After placing this business, LSH further trains its consultants to sell additional products to their existing clients, while still allowing all of their consultants to continue on daily preset appointments at their own discretion.
In addition, LSH consultants after having sold only $50,000 of Medicare Supplement (usually a 2 month period for an entry-level consultant to accomplish this level of production) are allowed to make their own decisions as to what days and what locations they wish to have preset appointments and are also given the option to step into a management role immediately. Furthermore, they have the opportunity to attend company-paid training programs teaching them how to properly market countless other Lexicon products such as Annuities, Long Term Care, and a portfolio of underage 65 products... just to name a few. Further differing itself similar competitors, in as soon as 6 weeks, all LSH consultants' commissions are markedly increased from their entry-level commission, as strict/regimented management of LSH consultants post $50,000 Medicare Supplement production is eliminated, training meetings are now optional, training travel is no longer necessary, they are selling far more of their appointments (as the learning curve is over!) earning a higher revenue margin to Lexicon per appointment provided, etc... Bottom-line, a jump in their commission level can now be made because a larger spread of commission dollars are available. Thus, the Lexicon marketing arm, unlike others, shares this higher dollar margin back to the consultant in the form of a generous commission level increase versus retaining it for higher corporate gains.
Lexicon wants to not only care for, train, and support each consultant individually, but they understand a key fundamental ingredient to retaining a consultant is to make him/her a fortune quicker in upfront commission income as well as with immediate monthly residual income! The most exciting part of selling for LSH is that their supplemental products are not affected by the economy whatsoever. To the contrary, individual consultant average sales volume is continuing to rise even in the midst of a down economy. This is simply due to the rapidly increasing number of baby-boom generation seniors entering the marketplace. They have Lexicon's products on the forefront of their mind as they approach age 65 as they need a product to take over their healthcare costs where Medicare leaves behind... LSH sales are literally sky-rocketing!
STATEMENTS FROM Lexicon Senior Healthcare
Lexicon Senior Healthcare markets an absolute need product which means it is not affected by economic fluctuations. Clients are all senior citizens, and this market will triple in size over the next ten years. Therefore, this is a growing organization currently expanding all across the United States in an effort to keep pace with this demand. All of that being said, Lexicon Senior Healthcare is still available to respond to any client who is less than totally satisfied. Any issues should be directed to the client support department at 1-800-300-0021.
STATED IMPROVEMENTS FROM Lexicon Senior Healthcare
If any client of Lexicon Senior Healthcare needs additional help or more information, LSH is committed to go to whatever extent is necessary. To reach a client support specialist call 1-800-300-0021.
ANY BUSINESS THAT CAN ADMIT THEY MADE MISTAKES AND CORRECTS THOSE MISTAKES IS A BUSINESS YOU CAN TRUST AND WORTH DOING BUSINESS WITH
Lexicon Senior Healthcare has made every effort over the past few months to deal with any client issues that might arise. They continue to refine the processes in which their clients are generated as well as customize solutions for each in an educational manner. LSH continues to improve on its already extensive training program while constantly exploring new and innovative ways to further their consultants’ careers. Because of our investigation and the sincere efforts put forth by Lexicon Senior Healthcare, Rip-off Report is confident in giving Lexicon Senior Healthcare a positive rating. All in all, the company implemented strategic changes to its Client Satisfaction Department and reached its goal of achieving total customer satisfaction through excellent service. This was made possible by a completely honest approach to corporate introspection and a commitment to taking good care of their customers.
Lexicon Senior Healthcare executives understand that the only way to grow as a company is by first recognizing their weaknesses and then committing the resources necessary to fix the problems those weaknesses created. A Lexicon Senior Healthcare executive stated, "We know that all businesses make mistakes, but I can assure you that we are 100% committed to resolving any issues that arise and creating value for our clients". In spite of all such situations, Rip-off Report is confident you have a company that is ready to serve those who need more assistance and is willing to make things right if they seem to have fallen apart. Rip-off Report knows there is no company or individual that is perfect – Lexicon Senior Healthcare knows this also and demonstrates their need for continuing improvement - that is why Rip-off Report comfortably states that you can be completely confident, safe and secure when doing business with them as a member of Rip-off Reports’ Corporate Advocacy, Business Remediation & Customer Satisfaction Program.
RESULTS OF MAILING TO ALL THOSE WHO FILED A RIP-OFF REPORT
As a part of the Corporate Advocacy Program - Rip-off Report sent an email to those who filed a Report on Lexicon Senior Healthcare and I would now like to share the results with you. The few people that complained never contacted us back in an effort for the company to make it right with them, a must for all businesses that join the Corporate Advocacy Program.. We can only imagine that the complaints were made by either a competitor or someone who could not make it with the company. In most other cases when Rip-off Report does a mailing for a business member .. the customer is usually very appreciative of our efforts, and many times they tell us how they had already been taken care of in a satisfactory manner. When people ask if we could remove the Report they filed, we explain that unfortunately, that was not possible. It is Rip-off Report's philosophy that it is much more beneficial for the consumer to see how a company takes care of their mistakes. No company is without its share of problems, however, there are many companies who continually sweep those problems under the rug and never achieve the growth that other companies such as Lexicon Senior Healthcare enjoys. Rip-off Report feels Lexicon Senior Healthcare has learned from all those who have complained... even if the reports were false.
Lexicon Senior Healthcare shows leadership by joining the Corporate Advocacy Business Remediation and Customer Satisfaction Program.
Keep in mind Lexicon Senior Healthcare has worked with many clients over time. What really is amazing that despite Rip-off Report appearing at the top on most search engines, their complaint ratio is a fraction of a percent of their overall clients. Rip-off Report knows that this is significantly below the industry standard for the clientele that they work with. From our perspective, it is quite unusual for a company who has had so few complaints request on their own to be a part of the Corporate Advocacy Business Remediation and Customer Satisfaction Program. Lexicon Senior Healthcare provides a leadership model for other companies that care about their clients to follow.
ABOUT THE CORPORATE ADVOCACY PROGRAM
While Rip- off Report does not endorse any company, including Lexicon Senior Healthcare, overall, our research demonstrated to us that Lexicon Senior Healthcare is a solid, reliable company that stands behind its service. Anyone having an issue with any member of the Corporate Advocacy Program should contact Rip-off Report. Many companies that contact Rip-off Report make claims that the Reports about them are false, were filed by the same person or even a competitor. Yes, Rip-off Report knows this can happen from time to time; however, we know this is not true most of the time. From federal to local law enforcement agencies, most use Rip-off Report regularly. When Rip-off Report works with law enforcement to assist consumers, never once have we heard from any agency that the Reports filed had bogus contact information. These agencies include FBI, FTC, SEC, Homeland Security, US Customs and Border Patrol, US Postal Inspectors, Justice Department, IRS, Local and Federal Prosecutors and local law enforcement in the USA along with government agencies in more than eight other countries. Rip-off Report does not solicit its Corporate Advocacy Business Remediation & Customer Satisfaction Program. Any participation in this program is completely voluntary and at the request of the program member. This program requires the Member Business to agree to satisfy all complaints - past, present and in the future, even when those complaints come to us by e-mail. The Member Business must also state improvements they are willing to make to their business which benefits the customer to avoid the reported problems from happening again in the future. Anyone contacting the following e-mail address will get immediate attention. (within 3-5 business days, usually within 24 to 48 hours) We ask that you contact Lexicon Senior Healthcare Customer Service: firstname.lastname@example.org
RIP-OFF REPORT CHARTING NEW TERRITORY
..Consumers should feel confident and secure when doing business with member businesses. ..Remember, just because a company or individual is reported on Rip-off Report does not mean you should not do business with them. Use Rip-off Report information as a tool to your advantage. Be an educated consumer about any company or person you hire. Also, don't be afraid to ask questions and get additional information until you feel comfortable in allowing them to work for you.
Be sure to contact us with your questions and comments about any business that is part of the Corporate Advocacy Business Remediation and Customer Satisfaction Program. Your questions, comments and suggestions are always welcome and will be considered even if we don't agree with them. Please realize RipOff Report is chartering in new territory, working to make a change for both consumers and businesses alike.
Consumers can feel confident and secure when doing business with Lexicon Senior Healthcare. Here's why. Lexicon Senior Healthcare’s Commitment to Excellence and Total Consumer Satisfaction, Consumers should feel safe, confident and secure when doing business with a member of Rip-off Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. ..yes, a long name for a program that does a lot for both consumers and businesses alike.
Read about Rip-off Report Corporate Advocacy Business Remediation & Customer Satisfaction Program,. A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business.
ED Magedson – Founder
a Worldwide Consumer Reporting News Agency
..by consumers, for consumers
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This report was posted on Ripoff Report on 03/13/2011 11:50 PM and is a permanent record located here: http://www.ripoffreport.com/r/Lexicon-Senior-Healthcare-Ripoff-Report-Investigation-Lexicon-Senior-Healthcare-commits-to-total-customer-satisfaction/Austin-Texas-78717/Lexicon-Senior-Healthcare-Ripoff-Report-Investigation-Lexicon-Senior-Healthcare-commits-705635. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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