- Report: #1056684
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Complaint Review: Lexington Law Firm
Lexington Law Firm Former employee of lexington please read Internet
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I am a former employee of lexington law firm. There are a few things people should know before signing up for their service.
The people who work there ARE NOT PARALEGALS!! when you call in it is a call center, they have their employes take very simple tests once ever 3-4 months, most of them are right out of highschool. YOU DO NOT HAVE any paralegals or attorneys working on your case, the whole system is automated, they have a internal system that automatically generates the letters . The whole system works on it's own and most of the employes that work there have no idea how credit works. Also they BREAK THE CROA LAWS!! on a daily basis... they do this 2 different ways. 1. when they upload an Experian report alot of the times because of the way Experian lists the item Their system marks it as it was deleted off of your credit report and they move it to a positive credit line. they then send out to the customer an email and post it on their website that it was removed from the report when it was not... THIS IS A VIOLATION OF FEDERAL LAW. 2. also their data entry team makes many many many mistakes when entering reports, this is also VIOLATION OF CROA. they have been aware of the flaw in their systems for over a year and still have not made any attempts to fix it.
Now on to why you pay a monthly fee.. according to CROA they can not bill you till after they do the work. how they do this is, they tell you that they will not dispute all of your items at once because it can make the credit reporting agency's give you a negitive response.. this is a lie, if they disputed everything at once they would have to wait 60-90 days to re-dispute the, and they would not be able to charge you a fee for that time. By doing it the way they do they can drag out the process and charge you every month and have you pay more money.
Now on to when you call to close your case. there are alot of complaints about people closing and the case not being closed... that is because every employee MUST hit their stats and one of them is the % of clients they can talk into not closing their case, if they close the case it will count against them, if they talk you into keeping it open they get 3% of what your next payment is. So alot of times the phone reps will not close the case and not put a note in the case. This happens ALL THE TIME, and they are aware of this and do not hold the phone reps accountable. When you close your case write down the date and time and name of the reps.. And yes the complaints of rude reps are true, they are not trained for customer service and they do not have any quality control. Just keep in mind everything they do, you CAN do yourself. the only thing you are paying them for is the time it will save you.
This report was posted on Ripoff Report on 06/05/2013 02:05 PM and is a permanent record located here: http://www.ripoffreport.com/r/Lexington-Law-Firm/internet/Lexington-Law-Firm-Former-employee-of-lexington-please-read-Internet-1056684. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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