- Report: #709805
Report - Rebuttal - Arbitrate
Complaint Review: Lexmark International
Lexmark International740 New Circle Rd. NW Lexington, Kentucky United States of America
Lexmark International New Printer firmware download keeps us hostage Lexington, Kentucky
*Consumer Suggestion: Lexmark REALLY REALLY REALLY...SUX! REALLY!
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I clicked, and it downloaded. But, every time I went to print, it came up again. So, I downloaded again. This went on
for days, until I looked in "Downloads" and found it seven times. I
double-clicked on one of them, and it asked if I wanted to accept the
upgrade, and I did.
BUT, there was NO warning that from this day on I could NEVER use second-party ink
cartridges in my Lexmark printer, ONLY LEXMARK MANUFACTURED AND BRANDED
What do I do with the nine cartridges made by LD?? They always worked before. Now they just sit in their original packaging, useless.
And, one CANNOT undo the download, even by uninstalling the Lexmark printer and
re-installing, because it's a FIRMWARE upgrade. A new printer would be
cheaper, at thid point (even tho the Lexmark is only 6-months old).
Oh, but Lexmark will give me 15% off my next order of "genuine Lexmark Ink! That should cover postage!
This report was posted on Ripoff Report on 03/24/2011 02:31 PM and is a permanent record located here: http://www.ripoffreport.com/r/Lexmark-International/Lexington-Kentucky-40550/Lexmark-International-New-Printer-firmware-download-keeps-us-hostage-Lexington-Kentucky-709805. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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