• Report: #340630

Complaint Review: Liberty Medical

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  • Submitted: Mon, June 16, 2008
  • Updated: Sat, January 21, 2012

  • Reported By:Lincoln California
Liberty Medical
P.O.Box 20004 Fort Pierce, Florida U.S.A.

Liberty Medical Haven't Got Their Act Together Fort Pierce Florida

*UPDATE Employee: You have no clue

*Consumer Comment: Companies Responsibility

*UPDATE Employee: KNOW YOUR OWN INSURANCE

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On approximately June 5, 2008 I contacted the company by phone to enroll in a medical insurance and fulfillment program for senior citizens on Medicare. I told the person I spoke to that I was out of test strips for the testing machine I use, as I am diabetic and test my blood every day.

She told me she would send me strips by the following Tuesday and would immediately enroll me in Liberty Insurance Medical Program.

On Friday, June 13th. I received a letter in the mail from Liberty called "Authorization of Billing". I had not received my test strips as promised the previous Tuesday. ICalled the company on Monday and was told the Florida Office of the Company did not cover my Insurance Provider and was transfered to the Liberty Office in Salem, Virginia.

The individual I spoke to there told me that Liberty did not cover the Medical Plan I was enrolled under and that my file had been transfered to their office.

I was never called..I never received my test strips..I was told I would have to start all over again in order to be covered by Liberty.

What a frustrating experience! I would never deal with a company that took inefficiency to new heights! If this is the way I was treated before I ever became an actual customer, I can only imagine what it would be like getting all of my diabetic supplies on an ongoing and regular basis.

Al-lincoln, ca.
Lincoln, California
U.S.A.

This report was posted on Ripoff Report on 06/16/2008 09:47 AM and is a permanent record located here: http://www.ripoffreport.com/r/Liberty-Medical/Fort-Pierce-Florida-34979/Liberty-Medical-Havent-Got-Their-Act-Together-Fort-Pierce-Florida-340630. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 3Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

You have no clue

AUTHOR: MoarBrainz - (United States of America)

Liberty has nearly 2 MILLION customers. It takes a lot of time to verify insurance information for that many people. Your estimate on turnaround time is accurate once the insurance is being verified, but it takes time for a verifier to *get* to it.

If more people had realistic expectations & did things in a timely manner in anticipation of how long it takes to verify information there would be fewer "issues".
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#2 Consumer Comment

Companies Responsibility

AUTHOR: Jason - (U.S.A.)

When the company makes a promise to a consumer that they will have supplies out to a customer it then falls on the responsibility of the company to inform the customer in a timely manner that they cannot provide services. The individual rep keeps up with their customers and could have easily contacted the customer to inform him/her of the denial. Insurance verification is not a long drawn out process. If Medicare is involved providers have a response within 2 minutes. Private insurance verification typically takes 15 minutes if you know what your doing.
People cannot be expected to know every aspect of their benefits otherwise insurance companies would not give out massive books detailing every benefit.
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#3 UPDATE Employee

KNOW YOUR OWN INSURANCE

AUTHOR: Fed Up - (U.S.A.)

Why would you contact a provider assuming they will be able to bill your insurance, without first verify yourself with your primary insurance whether or not you can actually use that particular provider.
It is YOUR responsibility to know your own insurance benefits, not libertys.
When a provider such a Liberty is willing to even contact your insurance company to verify your diabetic supply coverage, this is considered a courtesy, and is certainly not a provider responsibilty.

Be thankful Liberty advised you your insurance would not pay them, rather than just shipping what you asked for first. If that were the case, and the benefits were not verified, and the ordered shipped, you would then be held 100% responsible for the entire balance for the entire order.

From what you are saying, the Florida office advised you first they would not be paid, and extended the courtesy of sending your information to their office in Virginia to again attempt to verify your benefits to see if that office may be contracted with your insurance instead.

This is a very time consuming process. Why would you wait until you were completely out of supplies to order, rather than when you still have a 30 or 90 day supply on hand, allowing time for the verification of benefits.
To save yourself much time, energy, and aggravation, you should have first called your insurance yourself, to find out your OWN benefit availablity, and ask which providers they ARE contracted with for which you can then use to get your supplies.

I am not sure what you are referring to as for the representative saying they will set you up with Liberty Insurance. Liberty Medical Supply is NOT an insurance company, therefore does not have insurance policys to offer.

Again, it is YOUR responsiblity to KNOW your OWN insurance benefits, and be a responsible consumer.

Stop blaiming Liberty. This seems to be your own
fault.
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