I was a customer of Liberty Mutual between 2003 until 2009 until my premiums went up so
significantly I decided to make a move. Recently, one of Liberty Mutuals customers was at fault in an accident that involved them hitting my parked vehicle as they backed out of packing. Liberty Mutual contacted me and scheduled an estimate. The problem with this is that they scheduled the estimate with a location 15 miles one way from my home during regular working hours. I had thought that usually it would make sense to send someone close to their address in such situations. I found out there were locations that were less than 2 miles from my address I could have been sent
to. I had to take off two hours from work to attend this meeting. 30mins to drive there, 30 mins to drive back to work, 15-20mins waiting to be attended to and about 30 mins for the meeting. The frustration here though, came when I went for the estimate and the individual (True2Form on Dublin Road, Columbus, OH, 43215), told me that even if I brought the car to him, he will not fix it because the accident equally impacted an area on a panel that MAY have some rust issues beneath. He indicated that this was because he will not be able to guarantee his work. Now, instead of providing an estimate that covered the impact of the accident, neglecting the fact that he will or will not fix the area; the individual gave me an estimate for those dents he could fix "and guaranty". I took the vehicle to two other authorized Liberty Mutual autobody shops and got estimates which were similar to each other but significantly different from the first because they included a fair evaluation of restoring the vehicle to what it was prior to the incident. The last two estimates were about $1000.0 from the first which was $400. I strongly believe that Liberty Mutual intentionally scheduled me with True2Form-15 miles one way from my home to an individual they knew will deliberately try to deceive.
Equally, Liberty Mutual is not compensating me for the 15miles drive (one way) and the two hours I took off from work in order to make the meeting. These notwithstanding, I have had to call and leave messages within a two weeks period and have never heard from the individual who is purported to be assign to my case. The individual's name is XXXXXXX at 1800-xxx-xxxx at EX 73091. I am convinced this person does not exist, just a voicemail. After going through this experience, I was advised to contact my insurance company. AAA (Tripple A auto club) really came through to me. The gave me several options of repair places around my address to choose from. The quote was in and it was a matter of
finding time on my schedule to schedule the appointment. AAA was going to pay for everything and then settle with Liberty Mutual. It really aches to see Liberty Mutual Companys commercials on TV about responsibility! When it is people that do the right thing, they call it responsibility, when it is an insurance company, they call it Liberty Mutual??? What the heck! Even, when I was asked to return the check Liberty Mutual had send me for the fake repairs, I did to the address the check had come from. The check returned undeliverable. They could not even get their own address right Responsibility Good luck with that!