- Report: #676387
Report - Rebuttal - Arbitrate
Complaint Review: Liberty Mutual
Liberty MutualInternet United States of America
Liberty Mutual LIBERTY MUTUAL IS UNRESPONSIVE -- I'M BEING KIND! Internet
A business' first
line of defense
on the Internet.
If your business is
willing to make a
Click here now..
I had a problem with my vehicle.I was able to get it to the dealer where I bought it and have it regularly serviced.The dealer estimated repairs at $2,200.I called Liberty Mutual and filed a claim.I asked them to accelerate claims processing since I needed the vehicle and it was undriveable and had to remain at the dealer's site until repaired.
IT'S BEEN A FULL WEEK SINCE I REPORTED THE CLAIM AND LIBERTY MUTUAL STILL HASN'T SENT AN APPRAISER TO LOOK AT MY VEHICLE!!!!!!!
I've called and talked to the claims rep five or six times.I've had the dealer take pictures of the problem and fax the pictures and the estimate to the claims rep.Nothing has moved my claim. Liberty Mutual's attitude is: sorry, we're doing what we can -- WHICH IS NOTHING.Instead of getting an appraiser out to look at my vehicle, they've done what they could -- NOTHING.The SOB's have left me without my vehicle and they couldn't care less.That's unacceptable.I pay them for automobile insurance protection. They're supposed to provide it.
And this is only a $1,700 exposure for them -- with a $2,200 estimate and my $500 deductible, Liberty Mutual's exposure is only $1,700.For an auto insurance claim, that isn't a lot of money.
If this is how they deal with a $1,700 issue, imagine how they'll treat the poor unfortunate who has a significant claim.
The only rational conclusion is to:AVOID LIBERTY MUTUAL.
As soon as I can, I'll switch to another insurer.
This report was posted on Ripoff Report on 12/29/2010 11:05 AM and is a permanent record located here: http://www.ripoffreport.com/r/Liberty-Mutual/internet/Liberty-Mutual-LIBERTY-MUTUAL-IS-UNRESPONSIVE-IM-BEING-KIND-Internet-676387. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.
If you would like to see more Rip-off Reports on this company/individual, search here:Search Tips
In order to assure the best results in your search:
- Keep the name short & simple, and try different variations of the name.
- Do not include ".com", "S", "Inc.", "Corp", or "LLC" at the end of the Company name.
- Use only the first/main part of a name to get best results.
- Only search one name at a time if Company has many AKA's.