• Report: #676387

Complaint Review: Liberty Mutual

Thank You

Read how Ripoff Report saves consumers millions.

  • Submitted: Wed, December 29, 2010
  • Updated: Wed, December 29, 2010

  • Reported By: nolaff — New Jersey USA
Liberty Mutual
Internet United States of America

Liberty Mutual LIBERTY MUTUAL IS UNRESPONSIVE -- I'M BEING KIND! Internet

What's this?
What's this?
What's this?
Is this
Ripoff Report
About you?
Ripoff Report
A business' first
line of defense
on the Internet.
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

Does your business have a bad reputation?
Fix it the right way.
Corporate Advocacy Program™

SEO Reputation Management at its best!

I had a problem with my vehicle.I was able to get it to the dealer where I bought it and have it regularly serviced.The dealer estimated repairs at $2,200.I called Liberty Mutual and filed a claim.I asked them to accelerate claims processing since I needed the vehicle and it was undriveable and had to remain at the dealer's site until repaired.

IT'S BEEN A FULL WEEK SINCE I REPORTED THE CLAIM AND LIBERTY MUTUAL STILL HASN'T SENT AN APPRAISER TO LOOK AT MY VEHICLE!!!!!!!

I've called and talked to the claims rep five or six times.I've had the dealer take pictures of the problem and fax the pictures and the estimate to the claims rep.Nothing has moved my claim. Liberty Mutual's attitude is: sorry, we're doing what we can -- WHICH IS NOTHING.Instead of getting an appraiser out to look at my vehicle, they've done what they could -- NOTHING.The SOB's have left me without my vehicle and they couldn't care less.That's unacceptable.I pay them for automobile insurance protection. They're supposed to provide it.

And this is only a $1,700 exposure for them -- with a $2,200 estimate and my $500 deductible, Liberty Mutual's exposure is only $1,700.For an auto insurance claim, that isn't a lot of money.

If this is how they deal with a $1,700 issue, imagine how they'll treat the poor unfortunate who has a significant claim.

The only rational conclusion is to:AVOID LIBERTY MUTUAL.

As soon as I can, I'll switch to another insurer.


This report was posted on Ripoff Report on 12/29/2010 11:05 AM and is a permanent record located here: http://www.ripoffreport.com/r/Liberty-Mutual/internet/Liberty-Mutual-LIBERTY-MUTUAL-IS-UNRESPONSIVE-IM-BEING-KIND-Internet-676387. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.

Click Here to read other Ripoff Reports on Liberty Mutual

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Search Tips
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?

Advertisers above have met our
strict standards for business conduct.



Ripoff Report Legal Directory