• Report: #671406

Complaint Review: Liberty National Financial Corp

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  • Submitted: Tue, December 14, 2010
  • Updated: Mon, October 17, 2011

  • Reported By: Karla — Orlando Florida United States of America
Liberty National Financial Corp
P.O BOX 6089 Internet United States of America

Liberty National Financial Corp RIP OFF, SCAM, WON'T RETURN YOUR MONEY, Internet

*UPDATE Employee: Correction

*Author of original report: Response

*UPDATE Employee: Update

*UPDATE Employee: Corrections and clarifications.

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On April 2007 I entered into an agreement with Liberty National Financial for them to fulfill the FMCSA requirement for freight brokerage. According to our agreement I needed to send them a sum of $10,000 to keep in a trust account. I could cancel my agreement at any time giving them a 30days notice and another 90 days for any upcoming claim. On February 2010 a carrier company filed a claim towards my bond for the amount of $4235.00. I had sent copies of the checks to Liberty National proving that the loads that was in dispute were actually already paid. On August 2010 I requested my account to be closed and for them to send my 10,000. Therefore, I was aware that they would deposit my money around November I needed to wait the 90 days period.

However, when deadline approched I called to find out my wire status which I was already waiting on for months. Josh the (manager) told me that the money was going to be wired the following day. Guess what? nothing was wired on the following day, so I called him again. He told me that he did not know what happened but he was going to wire again. Guess what? nothing again. He promissed my money for 3 conscutive days and nothing came through. So, I was very stressed with the entire situation so I asked him what was going on. Then he told me that he could not wire the money because I have a claim that had not be closed yet! What Claim? I asked! the claim that was opened back in February? so you mean that you had 9 months to investigate a claim and yet the claim is not closed? he could not answer my questions. So, again I had to provide the checks showing payments. And now they do not answer my phone, I only voice messages and they never return my calls.

Indeed, they wired a partial payment but kept the claim amount. He told me it was a favor.. A favor? this is my money! and I had shown proof of payments therefore THERE IS NO VALID CLAIM. Apparantely, they do not want pay either party but instead they want to keep the money for themeselves. The paperwork provided by the carrier as a proof of a valid claim does not even belong to my company and yet Liberty National accepted the claim. Even if it was a valid claim isn't 9 months enough time to come to a conclusion? I guess not at least not for Liberty National.

Now, they told me that everything I need to ask I have to type a letter and fax them over, because they do not want to speak to us anymore. In fact, I did typed a letter on December 7 and guess what? no answer yet. But if they take months to investigate a claim maybe they will take months to type a responde letter as well.

I have been in business for 3 years, and Liberty National Finance had demaged my business by not acting professionally. I do not recommend anyone to open a trust fund account with them, they will take your money and will not return to you. Now I have to hire a lawyer to take this case forward because I cannot deal with this people anymore. They are taking the same path as Oasis did a few months ago.


This report was posted on Ripoff Report on 12/14/2010 01:14 PM and is a permanent record located here: http://www.ripoffreport.com/r/Liberty-National-Financial-Corp/internet/Liberty-National-Financial-Corp-RIP-OFF-SCAM-WONT-RETURN-YOUR-MONEY-Internet-671406. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
1Author 3Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

Correction

AUTHOR: LibertyNational - (United States of America)

The amount held from the refund was equal to the amount submitted in the claim. The only information we received from our customer were copies of checks that had been submitted to the claimant. These checks were for previous loads rather than the loads in question. We were forced to make the claimant wait while we gave our customer a chance to prove these claims were invalid. She could not provide any documentation.

We have received no communication from a collection agency regarding this account. In fact because this customer had claimants wait to file claims until after we gave the partial refund, we now have more claims than money paid in which means this customer is in debt to us.

We went out of our way to defend our customer and protect her money from an alleged frivolous claim as we always do. This time, however, the claim was not frivolous. It is our duty to pay legitimate claims.

We have worked directly with the Federal Motor Carrier Safety Administration on this case and followed the advice of their legal department. We did everything we could for our customer without her cooperation. Unfortunately she failed to produce the documents that could have cleared the matter. 
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#2 Author of original report

Response

AUTHOR: Karla - (United States of America)

I am not trying to scam anybody. The reason why I did not contact Liberty National again, is because I have hired a collection company to do this for me. I do not have the time to waste with Liberty National. All the proof requested from my company was already sent multiple times to Liberty National. Still, holding our money without any reason(s). The claim amount does not even match with rate confirmations, so I don't know why is so hard so come to a conclusion after we have sent all checks proving that the carrier was indeed paid for everything. As for other claims, I was not advised by anyone at Liberty National. Is your job to notify us of any other claim. We have not been notified yet. I no longer wish to speak to this company or waste my time I will let my lawyers do that for us. If you need to contact us please contact my collection company directly.
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#3 UPDATE Employee

Update

AUTHOR: LibertyNational - (United States of America)

This complaint came from a customer who had an open claim. We refunded half of her money which is not our policy. We did it because we wanted to help her during her financial crisis. She began to harass us and complain about us because we were holding half of it until she sent over the documents we requested to prove the claim was invalid. It is now October 2011. She is no longer in contact with us. We never received documents proving the claim was invalid. Furthermore, we received additional claims from people who told us she had told them to wait until a specific date before they file a claim. Clearly this was her attempt to get her money out of the account before claims were paid so they would be paid out of our pocket.

This is a clear case of a criminal who was desperately trying to get away with as big of a scam as she could. Ripoffreport.com is nothing more than a means for people to slander companies on a public forum. Slander is illegal and any website that allows accusations to be publicly posted about a company on a searchable public forum without any proof of the validity of said accusation should not be considered seriously.
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#4 UPDATE Employee

Corrections and clarifications.

AUTHOR: LibertyNational - (United States of America)


I could cancel my agreement at any time giving them a 30days notice and another 90 days for any upcoming claim.



The policy states that accounts will be refundable 90 days after completion of cancellation procedure, which includes providing written notice and paying a cancellation fee, as long as there are no open claims or past due fees on the account.





On February 2010 a carrier company filed a claim towards my bond for the amount of $4235.00.



At total of 13 claims have been filed against this particular company. Our records show non filed in February 2010. We do have one in January 2009 but the next one was filed in May 2010. When we received the claim in May for $ 12,395.00 we had to cancel the customer for the second time because of claims. In June the customer resolved the claim, paid a claim fee, and paid to reinstate the bond.





I had sent copies of the checks to Liberty National proving that the loads that was in dispute were actually already paid.



This is true and related to the claim in May.





On August 2010 I requested my account to be closed and for them to send my 10,000. Therefore, I was aware that they would deposit my money around November I needed to wait the 90 days period.



This part is correct, except the open claims would prevent a refund from taking place. Also please note that we actually mail checks. Depositing refunds only happens in special circumstances.





However, when deadline approched I called to find out my wire status which I was already waiting on for months. Josh the (manager) told me that the money was going to be wired the following day.



I stated that it looked like it wasn't refunded because of a clerical error in which the cancellation fee was not recorded but that I saw it had been paid. At this point the refund was less than a week late but I told her I would direct deposit it into her account to avoid the mailing time on a check because we accepted fault.





Guess what? nothing was wired on the following day, so I called him again. He told me that he did not know what happened but he was going to wire again. Guess what? nothing again. He promissed my money for 3 conscutive days and nothing came through. So, I was very stressed with the entire situation so I asked him what was going on. Then he told me that he could not wire the money because I have a claim that had not be closed yet! What Claim? I asked! the claim that was opened back in February? so you mean that you had 9 months to investigate a claim and yet the claim is not closed? he could not answer my questions.



The day after I told her I would refund the money I was informed by the claims department that she had an open claim which was the actual reason she was not refunded. I cancelled the refund because of this. When she called I told her that she had an open claim that she needed to resolve with the claims department. She states that she asked What Claim? The claim was opened back in February? So youmean that you had 9 months... Actually the claim in question was filed in August of 2009 a couple days after she requested to cancel. She had failed to return phone calls or sign for certified mail from our claims department so t he claim was under investigation. I was also informed that another employee in the accounting department had already explained to her a week before that she needed to resolve the claim when she called to see when refunds were done. When she called me she had asked to bypass said employee and completely failed to relay any of the information to me.





So, again I had to provide the checks showing payments.



We received a couple of copies of checks to the claimant. You must understand that the claim in August was from the same company that filed a claim in May. They had been doing business regularly. We attempted to close the claim on the basis of having received proof of payment but the claimant argued, stating that the check copies we received, which referenced no invoice or load numbers, were from previous loads and unrelated to the current claim. We asked the customer to provide proof and she has refused to cooperate. Instead of acknowledging communications from us she has simply ignored what we are saying and developed a hostile attitude towards us, stating the same complaint repeatedly based on the same misinformation.





And now they do not answer my phone, I only voice messages and they never return my calls.



The customer, after admitting to slandering our company and threatening to take legal action against us, was asked to submit all communications in writing. This should be understandable.





Indeed, they wired a partial payment but kept the claim amount. He told me it was a favor.. A favor? this is my money! and I had shown proof of payments therefore THERE IS NO VALID CLAIM.



A partial refund was electronically deposited into the customer's account after I made a special request to my boss because I felt bad for her when she relayed her money issues to me. I think this actually shows what a good company we are. As far as THERE IS NO VALID CLAIM, again, the claim is still open and under investigation.





Apparantely, they do not want pay either party but instead they want to keep the money for themeselves.



We do not wish to pay either party until we can determine who the money should go to. She has verbally stated to me that she would rather us pay the claim than to keep the money for ourselves. We have told her that we are willing to pay the claim if she will put the request in writing so that she cannot come back later and still pursue the refund. She seems unwilling to do so.





The paperwork provided by the carrier as a proof of a valid claim does not even belong to my company and yet Liberty National accepted the claim.



We have received legitimate paperwork to justify an investigation of the claim.





Even if it was a valid claim isn't 9 months enough time to come to a conclusion? I guess not at least not for Liberty National.



The claim was filed in August. We received no response from the customer until November. Technically the claim has been in active investigation involving both parties for about a month. We are legally obligated to determine whether claims should be paid or not. We are simply doing our jobs. We have two parties claiming that the money should go to them.





Now, they told me that everything I need to ask I have to type a letter and fax them over, because they do not want to speak to us anymore. In fact, I did typed a letter on December 7 and guess what? no answer yet.



We received a letter from Karla asking for a response by December 17th. We gave the response time in order to try to close the claim again. The claimant was still unwilling to drop their claim. This complaint was filed within a deadline that she gave us. A response was submitted in writing by the date she asked.





I have been in business for 3 years, and Liberty National Finance had demaged my business by not acting professionally.



We are not sure how we are responsible for damaging her business when her complaints are stemming from a situation that took place after she cancelled her bond, thereby closing her business.





I do not recommend anyone to open a trust fund account with them, they will take your money and will not return to you.



Out of thousands of customers we feel that one unwarranted complaint should be encouraging and we will discuss complaints about our company openly with potential customers. We have nothing to hide. It is too bad more websites don't exist to spread praise!





They are taking the same path as Oasis did a few months ago.



For those who do not know, Oasis is a company that provided the same service as us. They have gone out of business and allegedly failed to refund money back to their customers. First, we are not out of business. Second, we have no interest in keeping anyone's money. 99% of our customers who cancel their bonds get their refunds as stated with no hassle. We have had 3 complaints tops all from customers who had claims against their company and attempted to harass us into giving them money rather than cooperating with simple procedures. This statement therefore is 100% defamation of our company and we have faith that those who read this complaint will realize that this entire complaint is unwarranted.



We would also like to note that this customer has claimed that the claimant breeched their contract and broke a non compete agreement but refuses to send their "proof" to us. We have explained to her that such accusations need to be proven.





We would like nothing more than to settle this issue but cannot seem to get a cooperative response from this customer no matter how many times we try to explain the situation to her.





 

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