• Report: #584839

Complaint Review: Liberty National Insurance Company

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  • Submitted: Wed, March 24, 2010
  • Updated: Wed, March 24, 2010

  • Reported By: Almost retired agent — Birmingham Alabama U.S.A.
Liberty National Insurance Company
Birmingham, Alabama United States of America

Liberty National Life Insurance Company REVIEW: Liberty National Life Insurance Company clients, feel safe, confident & secure when doing business with Liberty National Life Insurance Company. Commitment to Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program. Offering affordable life and supplemental health insurance through in-home and workplace sales. Providing local, one-on-one service to our customers is something we've done from the beginning.
*UPDATE: While automation is the way of the today's world, it won't replace individual attention to Liberty National policyholders business. Recognized by Ripoff Report as a Verified Safe Business

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Ripoff Report REVIEW:

EDitors UPDATE: Positive rating and recognition has been given to Liberty National Life Insurance Company for its commitment to excellence in customer service.

Ripoff Reports discussions with Liberty National Life Insurance Company has uncovered an ongoing commitment by the company to total client satisfaction. This means that clients can expect that the company will work towards finding a mutually satisfactory resolution to any complaints or concerns. Liberty National Life Insurance Company listens carefully to client concerns and sees them as an opportunity to learn from past mistakes and become more efficient as a company in the services offered and the support for those services.

Liberty National Life Insurance Company has been in the insurance business since 1900. We offer affordable life and supplemental health insurance through in-home and workplace sales. Providing local, one-on-one service to our customers is something we've done from the beginning. While automation is the way of the today's world, it won't replace our individual attention to Liberty National policyholders. Insurance can make the difference in a family keeping their home, a child going to college, or having enough money to pay bills each month if a family breadwinner dies. Liberty National Life Insurance Company is passionate about helping hardworking Americans protect their families. We look forward to helping you protect yours.

Liberty National Life Insurance Company, headquartered in Birmingham, Alabama, has been meeting the insurance coverage needs of families for over 100 years, dating back to 1900. Liberty National is a wholly-owned subsidiary of the Torchmark Corporation. Torchmark is an S&P 500 company traded on the New York Stock Exchange under the symbol TMK.

Liberty National Life Insurance Company also offers an excellent career for motivated individuals looking to earn what they are worth. Earning potential is unlimited! With just seven to eight sales per week, agents have the potential to earn from $50,000 up to $75,000+ in the first year with valuable tools like laptop presentation at your fingertips. Liberty National believes in personal, dedicated service for insurance needs. We are committed to providing agents with full support, quality training and competitive compensation. Joining Liberty Nationals sales team could open the door to an outstanding income and a whole new lifestyle. Liberty National Life Insurance Company has immediate needs to fill several positions. We are looking for both entry level and senior level applicants.

In summary, Ripoff Report is convinced that Liberty National Life Insurance Company is committed to quality delivery of services resulting in total client satisfaction.

Read more about why consumers should feel confident when doing business with a member of Rip-off Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. Yes, its a long name for a program that does a lot for both consumers and businesses alike.

Read about Rip-off Report Corporate Advocacy Business Remediation & Customer Satisfaction Program,.. A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. this program works.

SPECIAL NOTE ABOUT THE ONE REPORT THAT WAS FILED ABOUT Liberty National Life Insurance:

Liberty National Life Insurance Company recognizes that complaints posted on Ripoff Report (whether true or not) are issues that need to be addressed, not ignored. One company executive agreed that, if handled correctly, complaints can be valuable learning opportunities. With the feedback generated by Ripoff Reports Review of Liberty National Life Insurance Company has made organizational changes allowing its clients, employees and agents a more streamlined approach to problem resolution and a commitment to a great client experience.

As a Part of the Corporate Advocacy Program the member business allows Ripoff Report to send an email to all of those who filed a complaint in the past, letting the customer know, the member business wanted to make things right with them, .. whatever it takes to do so. Ripoff Report always monitors these emails to insure the member business does what they agreed to. The people at Liberty National Life Insurance Company did just that.

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NOW TO THE ORIGINAL REPORT THAT WAS FILED
=====================

Liberty National Insurance Company  Trainwreck Birmingham, Alabama

Liberty National is a "trainwreck" 


Their creed is the following and appears in there  literature


Since its organization in 1900 "The Guiding principle of Liberty National Life Insurance Company has been to achieve sucess by deserving it, to protect its policyholders with a fair unselfish contract and to serve them faithfully,adequately,honestly and economically"


"Every decision considered at Liberty National must benefit the customer,the agent and the commpany."


Each is equal in importance,and if any one of them is missing we simply won't do it


IF YOU ARE CONSIDERING JOINING LIBERTY, DO NOT BELIEVE this propaganda for a minute.Check the history of this company withs regards to its cancer exchange program lawsuits.This company will also allow you to pay more into a policy than you can recieve.


I personaly have seen 2 policies  recently where the insureds had paid in two times what the beneficiarys are going to recieve.


The company cares about one thing and one thing only and that is maximizing the earnings for the shareholders and the analyst.


Liberty is a 100 year old company and its management team has hundreds of combined years of expeirence.


You have to ask yourself how did the company lose 30% of their agents in 2004 and 50% in 2009


Ask the person interviewing you to show you a copy of the recent AM Best report


If you really want to see how Liberty is performing you can read about them in the annual reports which are on line.The comments from the President are a "broken record" of comments ."We are turning the corner at Liberty or I am optimistic that the next quarter will be better"


How is that this company with all of its changes and management leadership in the past 10 years has not made the company grow.In fact since 1998 inforce life premium has declined.Compare this record to their competitors.


Branch managers recruited 60,000 applicants last year and less than 300 agents will make it past their 1st anniversary.(Mgrs are required to recruit 10 prospective agents per week.Multiply this times 160 offices at  40 weeks a  year)


The company promotes their agent position as an "Opportunity of a Lifetime"


If this was such an opportunity why are agents and managers leaving as fast as they come in ?


Branch and Unit Managers and former managers owe hundreds of thousands of dollars to the company due to lapsed policies which are a result of wholsale recruiting, poor training and mediocre products and ineffective leadership in the home office.


Thes managers are paid for the most part on newer agents ( less than 6 months in the business).If you can make it for 6 months the manager neither cares nor can afford to help becasue his # 1 job is to recruit and not manage


In fact he would he or she would prefer to see you leave and then the manager could give your accounts to a newer agent.


Liberty's niche is worksite and the middle income market.


Their focus is to specialize in writing insurance of $ 50,000 or less.In my opinion they have no regard for the well being of customers family, otherwise they would encourge agents to write more insurance and not penalize them when they do


Yes that is true, Liberty pays less commssion when you write bigger/larger face amount policies.


The true purpose of life insurance is to replace the economic value of the person


Liberty's agent for the most part are nothing more than "policy peddlers".


Before going to work for this company Do You Homework


Check the AM Best Report and other internet website comments


Ask the person or manager recruiting you the following


How many agents have you trained that are still in the business ?


The answer will shock you


Don't believe all of the hype


Only 200-300 agents are making any enough money.


Ask for the weekly bulletin and get the manager to explain in detail what it is and means.


In the last 3 years mgt has changed the compensation plan 7 times


Does this sound like a company that has it act together


Thank You Rip Off Report for allowing me to write this


The insurance business is a good career but this company, well let me just say this


Their record speaks for itself


No growth in the past 10 years


Lose 30 % of their agents in 2004 and then 50% in 2009


 


Agent Who Can't Afford To Retire Yet


Birmingham Alabama


This report was posted on Ripoff Report on 03/24/2010 06:07 AM and is a permanent record located here: http://www.ripoffreport.com/r/Liberty-National-Insurance-Company/Birmingham-Alabama-/Liberty-National-Life-Insurance-Company-REVIEW-Liberty-National-Life-Insurance-Company-cl-584839. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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