• Report: #425980

Complaint Review: Liberty Natural Products

  • Submitted: Thu, February 19, 2009
  • Updated: Tue, August 09, 2011

  • Reported By:Portland Oregon
Liberty Natural Products
www.libertynatural.com , Oregon U.S.A.

Liberty Natural Products Oregon BAD COMPANY-Don't Buy From Them! Worst Quality! Rude Staff!Liberty Natural Products Oregon Www.libertynatural.com Liberty Natural is NOT a place you want to be buying from-Many Many Issues Oregon

*Consumer Comment: Really?

*Consumer Comment: Give Me Liberty

*Consumer Comment: I've bought from this co. it's excellent. Sounds like a disgruntled employee

*Consumer Comment: Liberty Natural Products provides excellent service

*REBUTTAL Owner of company: Notice of Subpoena Action For Contact Information

*Consumer Comment: Update on CT case against Valerie & David Hoffman

*Consumer Comment: Malicious Reports False

*REBUTTAL Owner of company: Liberty Natural Products, Inc. obtains judgment against Valerie Hawk Hoffman, Sunrise Herbal Remedies, Sage Advice of Palm Beach, Inc. et al

*Author of original report: Dierking should focus on his OWN personal issues....

*Author of original report: PS Liberty Natural's supplier in court admits there are BUGS in his products I just read doubt he will be getting that GMP he bragged about above!

*Author of original report: Jim Dierking is everything this other person said..arrogant, self important and certainly disliked..

*Consumer Comment: Valerie Hawk Hoffman disguises her comments under other names

*Author of original report: Report is ACCURATE-I know this guy who used to work for this Dierking guy and trust me he is everything that guy said-

*Author of original report: Report is ACCURATE-I know this guy who used to work for this Dierking guy and trust me he is everything that guy said-

*Author of original report: Report is ACCURATE-I know this guy who used to work for this Dierking guy and trust me he is everything that guy said-

*Author of original report: Report is ACCURATE-I know this guy who used to work for this Dierking guy and trust me he is everything that guy said-

*REBUTTAL Owner of company: The Hard Earned Good Reputation of Liberty Natural Products, Inc. and James Dierking is being Ripped Off by this False Posting!

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Liberty Natural Products Oregon BAD COMPANY-Don't buy from them! Worst Quality! Rude Staff! Heard they are going out of business, thank God!

Paul
Portland, Oregon
U.S.A.

This report was posted on Ripoff Report on 02/19/2009 07:34 AM and is a permanent record located here: http://www.ripoffreport.com/r/Liberty-Natural-Products/Oregon/Liberty-Natural-Products-Oregon-BAD-COMPANY-Dont-Buy-From-Them-Worst-Quality-Rude-Staff-425980. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 14Consumer 3Employee/Owner
Updates & Rebuttals

#1 Consumer Comment

Really?

AUTHOR: Anonymous - (USA)

I've ordered products from Liberty in the past and have never had any problems with their service or products. One of their essential oils I didn't care for as much as a similar oil from another supplier, at the time, but I chalk this up to that particular batch. With essential oils, even from the same company, you can't be assured of getting the exact same substance each time. Always buy a sample before purchasing a larger quantity and make sure it's from the same batch. Oils can vary quite a bit from one season to another as do the products that are made from them. Nature is not an exact science.

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#2 Consumer Comment

Give Me Liberty

AUTHOR: Soap lady - ()

 I am a long-time soap maker who manufactures and sells natural soaps in a retail business. I have been ordering essential oils and absolutes from Liberty Natural Products for years. I discovered Liberty rose water in a health food store, loved it, and contacted the company. Ever since I have been more than satisfied with Liberty's products, service and prices. Seeing the remarks against Liberty Natural Products in the Rip-Off report surprises me. I have had a totally opposite experience, and In fact am ordering from Liberty again today. There are certain products I can find nowhere else, and it is easier to order from them than from any of the other companies I deal with. I find the quality of their products consistently top notch. I would like to advise anyone who is in the market for essential oils, aromatherapy products or any of the other natural products that Liberty offers to give them a chance before writing them off as a "rip off" company. Potential customers who are turned away by such reports could lose out on a very good experience. I have no connection with Liberty Natural Products except as a happy long- time customer, and am writing this rebuttal today as an attempt to set the record straight. I have very positive feelings toward this company, and it bothers me to see these people unfairly maligned.

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#3 Consumer Comment

I've bought from this co. it's excellent. Sounds like a disgruntled employee

AUTHOR: harmonynme - ()

Look, I've no dog in this fight. I've written ripoff reports when they are really deserved, and feel consumers need to be warned. But when these things are taken advantage of, it hurts everyone, and belittles the forum. 

From just the little I read, this sounds like a disgruntled employee. Especially with the vitriolic responses to each every defense from the company. It has all the earmarks of an obssessed employee. I've no idea how this company treats their employees; but to say things that are simply untrue, is something entirely different.

 

I've ordered from this company, and have had many conversations with them. They are always pleasant, patient, and helpful. I've never had a probelm with their quality, and I have, at least 10 similar suppliers. Each supplier may have a slightly better quality/price for ingredients, and I order from competitors from this company who simply may have a slightly better quality/price ratio. Sometimes this company has a better quality/price ratio. 

 

Some of their prices are silly expensive, others are fantastic. But that's business. If I had to pick any negative, at all, it may be their difficult to navigate website, which is poorly put together. But that review is not appropriate here, as it has nothing to do with a "rip off".

 

Please, keep this forum clean. Not for a place to lie, and air your dirty laundry. 

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#4 Consumer Comment

Liberty Natural Products provides excellent service

AUTHOR: Carrie - ()

I have dealt with this company. They delivered in a timely manner the exact products I ordered. The products were of good quality and well packaged. They were in the proper containers for maintaining their quality for an extended time and the prices were less than half of other suppliers. I called the customer service and they were very helpful as well. When there was a problem with my order they phoned immediately and offered a substitute item of comparable quality at a lesser price. I overall am very satisfied with my dealings with Liberty Natural Products and intend to keep using them in the future. I am a real customer, not related to anyone who works at or owns this company. I am not being paid to post my personal experiences with this company in any way. My name is Carrie Luna and I live in Wisconsin. Again they deliver good products at fair prices.
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#5 REBUTTAL Owner of company

Notice of Subpoena Action For Contact Information

AUTHOR: Jim dierking - (USA)

Please take notice that Liberty Natural Products, Inc. (Liberty) and James Dierking (Dierking) have initiated an action in the Superior Court of the State of Arizona, in the County of Maricopa, Case No. CV2011-007372 (the Arizona Action). In the Arizona Action, Liberty and Dierking seek to subpoena Xcentric Ventures LLC, d/b/a Ripoffreports.com, for your contact information and any other messages that you have posted on the website Rip Off Report, www.ripoffreport.com, under the pseudonym
Bob, Park City, Utah, Jack-NY Paul, Portland, Oregon, or any other pseudonym, about Liberty and Dierking.

Liberty and Dierking seek this information in connection with a defamation action pending against
you in the Circuit Court of the 15th Judicial Circuit in and for Palm Beach County, Florida, Case No. 2009CA036928XXXXMBAA.

You have a right to file and serve a response to the requests anonymously.
If you intend to file and serve a response, please do so, or notify us
of your intent to do so, on or before August 12, 2011.
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#6 Consumer Comment

Update on CT case against Valerie & David Hoffman

AUTHOR: Robert - (U.S.A.)

Here's a current CT Attorney General document, dated June 10, 2010 outlining Valerie & David Hoffman's scams against the people of CT and the U.S. 

http://www.jud.ct.gov/external/supapp/Cases/AROcr/CR296/296CR68.pdf

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#7 Consumer Comment

Malicious Reports False

AUTHOR: lovetruth - (USA)

Having purchased Liberty Natural Products regularly over the past 5 years, I have never had a problem. I find the products to be the highest quality, thoroughly described and priced competitively. Customer service has always been friendly and efficient, and delivery on time. These negative reports found here at RipOff.com are malicious and uncalled for. I know because I deal with this company regularly and continue to do so. I rate Liberty Natural Products and service an A+.
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#8 REBUTTAL Owner of company

Liberty Natural Products, Inc. obtains judgment against Valerie Hawk Hoffman, Sunrise Herbal Remedies, Sage Advice of Palm Beach, Inc. et al

AUTHOR: Jim Dierking - (U.S.A.)

On March 27th, 2009, Liberty Natural Products, Inc. prevailed in its lawsuit against Sunrise Herbal Remedies, Valerie Hawk Hoffman et al. Details of the decision can be found at our website. http://www.libertynatural.com/LibertyvSunrise.html
Jim Dierking
President
Liberty Natural Products, Inc.

The poster does not agree to the submittal requirements requiring agreement as to the jurisdiction of the State of Arizona over any disputes arising out of this posting.
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#9 Author of original report

Dierking should focus on his OWN personal issues....

AUTHOR: Jack - (U.S.A.)

Talking about peoples personal financial matters on the internet!? Not a good idea Mr Dierking...think before you speak next time, this could get you in a lot of trouble- is this guy wanting another lawsuit against him?? He must love paying legal bills or something..what a strange man..must have either a lot of time on his hands or a lot of money to waste...I am writing to the Hoffmans about this one as we speak.
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#10 Author of original report

PS Liberty Natural's supplier in court admits there are BUGS in his products I just read doubt he will be getting that GMP he bragged about above!

AUTHOR: Jack - (U.S.A.)

Liberty, his lawyer and his supplier ALL ADMIT in writing AND on the stand Liberty has major quality issues including bugs!? I couldn't believe it when I read that one...how totally gross is that???

I think Liberty barked up the wrong tree once again...his big mouth always gets him in trouble it appears!
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#11 Author of original report

Jim Dierking is everything this other person said..arrogant, self important and certainly disliked..

AUTHOR: Jack - (U.S.A.)

How funny this Dierking guy would think that the world would actually believe a Sunrise client would go to HIS blog and defend him!? How would a Sunrise client even find him-they know nothing about him...how obvious he is-Mr Dierking wrote the above severe defamation about the Hoffmans... As if that would be possible to make this connection between Libery and Sunrise..as usual Mr Dierking wrote these horrible cruel things about Ms Hoffman and continues to destroy HIMSELF by defaming her, her family and others...even his ex wife figured him out and left him...he is an unstable cannon just waiting to blow...he already ruined his marriage, his employee relations and now his credibility...
PS this case is being appealed I find out in the appelate court the Hoffmans told me when I emailed them. As a farmer, Mr Dierking should know not to count his chickens until they hatch.
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#12 Consumer Comment

Valerie Hawk Hoffman disguises her comments under other names

AUTHOR: Robert - (U.S.A.)

I am sure Liberty is a fine business an no one will take the word of a person defending Valerie Hawk Hoffman. The Hoffmans have had multiple court orders against them from all kinds of companies, the state of Conn., banks, house forclosures, etc. I fear she will destroy herself and her family on the route she is going. I really do pray for her and her family. Her practice in the past was to use multiple email addresses with different names and this complaint sounds just like the letters we recieved from her when we cancelled our credit card so she coudn't charge further orders on it. She was very angry and ranted from another email, using irrational and unsubstantiated arguements. Shortly there after Conneticut filed a class action lawsuit against her. So don't worry...no one will believe anything written here attacking your comany. We wish you luck.
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#13 Author of original report

Report is ACCURATE-I know this guy who used to work for this Dierking guy and trust me he is everything that guy said-

AUTHOR: Jack - (U.S.A.)

I know this guy who used to work for Liberty and its all true-I am glad he has several suits against him..Dierking has a bad bad bad rep he will lie and take from anyone and everyone to get his way-he treats all people-workers, family, friends, clients all like dirt and talks down to everyone he meets. He never can face his own issues he just turns them onto others to make them look bad to avoid looking at the true culprit-himself! The guy I know also said his products are VERY poor quality so I see the other parties point. Seems he is finally getting what he deserves by this party suing him although he has had so many lawsuits I hear he probably could care less...he is just an arrogant p***k everyone says.
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#14 Author of original report

Report is ACCURATE-I know this guy who used to work for this Dierking guy and trust me he is everything that guy said-

AUTHOR: Jack - (U.S.A.)

I know this guy who used to work for Liberty and its all true-I am glad he has several suits against him..Dierking has a bad bad bad rep he will lie and take from anyone and everyone to get his way-he treats all people-workers, family, friends, clients all like dirt and talks down to everyone he meets. He never can face his own issues he just turns them onto others to make them look bad to avoid looking at the true culprit-himself! The guy I know also said his products are VERY poor quality so I see the other parties point. Seems he is finally getting what he deserves by this party suing him although he has had so many lawsuits I hear he probably could care less...he is just an arrogant p***k everyone says.
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#15 Author of original report

Report is ACCURATE-I know this guy who used to work for this Dierking guy and trust me he is everything that guy said-

AUTHOR: Jack - (U.S.A.)

I know this guy who used to work for Liberty and its all true-I am glad he has several suits against him..Dierking has a bad bad bad rep he will lie and take from anyone and everyone to get his way-he treats all people-workers, family, friends, clients all like dirt and talks down to everyone he meets. He never can face his own issues he just turns them onto others to make them look bad to avoid looking at the true culprit-himself! The guy I know also said his products are VERY poor quality so I see the other parties point. Seems he is finally getting what he deserves by this party suing him although he has had so many lawsuits I hear he probably could care less...he is just an arrogant p***k everyone says.
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#16 Author of original report

Report is ACCURATE-I know this guy who used to work for this Dierking guy and trust me he is everything that guy said-

AUTHOR: Jack - (U.S.A.)

I know this guy who used to work for Liberty and its all true-I am glad he has several suits against him..Dierking has a bad bad bad rep he will lie and take from anyone and everyone to get his way-he treats all people-workers, family, friends, clients all like dirt and talks down to everyone he meets. He never can face his own issues he just turns them onto others to make them look bad to avoid looking at the true culprit-himself! The guy I know also said his products are VERY poor quality so I see the other parties point. Seems he is finally getting what he deserves by this party suing him although he has had so many lawsuits I hear he probably could care less...he is just an arrogant p***k everyone says.
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#17 REBUTTAL Owner of company

The Hard Earned Good Reputation of Liberty Natural Products, Inc. and James Dierking is being Ripped Off by this False Posting!

AUTHOR: Jim Dierking - (U.S.A.)

The Hard Earned Good Reputation of Liberty Natural Products, Inc. and James Dierking is being Ripped Off by this False Posting!

To our knowledge there are only two negative postings on the internet regarding Liberty Natural Products, Inc. They are both Ripoff Reports # 425980 and #408898. To put this into perspective please consider the following facts. We have been in business since 1982, as an importer, distributor and producer of essential oils, botanicals and extracts. We were one of the early pioneers on the web initiating our first website in 1995. Our accumulated sales volume is approximately $45,000,000.00. We aspire to be a company of excellence and strive daily in processing each order to achieve that goal. When problems arise, we endeavor to timely and fairly resolve them, just as we would want for ourselves. Our reputation worldwide says that we have done a good job and we appreciate what our customers have done for us. We do very little advertising, primarily relying on the goodwill word of mouth referral of our customers.

The postings about us are not based on any legitimate complaints. We challenge the posters to reveal their identity and provide a factual basis for the postings. The postings are full of false statements, defamation and innuendo. We have reason to believe they may have been motivated by a civil action we filed for breach of contract against Valerie Hawk Hoffman, David Hoffman, Sunrise Herbal Remedies, Inc. Dissolved and Sage Advice of Palm Beach Inc. The suit, CV08030717 was filed in the Circuit Court of the State of Oregon for the County of Clackamas. We have also been subject to regulatory retribution promised by Valerie Hawk Hoffman. Fortunately, it actually helped us in getting assistance from the Oregon Department of Agriculture in working towards GMP certification for our production facilities. Please visit www.libertynatural.com/LibertyvSunrise.html for additional information on the civil matter or contact Jim Dierking, President of Liberty Natural Products, Inc. jim@libertynatural.com. 1-800-289-8427. We are interested in obtaining information on the business activities of the above parties from vendors, contractors, and consumers to aid us in our civil suit.

The above parties are also subject to an action by the State of Connecticut described by the links below..

Connecticut Attorney General's Office Press Release; http://www.ct.gov/AG/cwp/view.asp?A=2788&Q=378410
State of Connecticut v. Sunrise Herbal Remed et al ;
http://civilinquiry.jud.ct.gov/DispDetail.asp?DocNum=HHD-CV-07-4028460-S
State of Connecticut v. David Hoffman et al
http://civilinquiry.jud.ct.gov/DispDetail.asp?DocNum=HHD-CV-07-4029220-S
CT Watchdog Consumer Payback November 2008
http://blogs.courant.com/george_gombossy/2008/11/sage-advice-herbs-expensive-ap.html
CT Watchdog Consumer Payback February 2008
http://blogs.courant.com/george_gombossy/2008/02/sage-advice-herbs-owner-sued-b.html

Coincidentally, another vendor company involved in a disagreement with Sunrise Herbal Remedies, Inc, is Fantastibath, who also has been the recipient of several Ripoff Reports#187813 and #370863. Another coincidence is that both Fantastibath and Liberty Natural Products, Inc. had postings by Bob from Park City, Utah. Also the reports contain similar references to rashes, generalization of the poor quality of the products, and disparagement of the character of the owners. Lee Brown owner of Fantastibath in his rebuttals indicates he also believes the postings against him may have been made by the same party we've filed suit against.

We have requested that these malicious and damaging reports be removed by Ripoff Reports, but were told that barring an order of the Court they would not remove them.
We have submitted a rebuttal to these fraudulent reports in order to mitigate damages to our reputation and business.

We support free speech rights and the concept of empowerment of the public to air their grievances on the web. However, we feel with those rights come responsibilities. Particularly, by companies offering for profit remediation services for the effects of apparently unmonitored postings. When a company provides evidence of malicious and false postings and are informed that a disputed matter is under the jurisdiction of the court, we believe the hosting site should act responsibly and remove the defective postings. If Ripoff Reports is interested in truth and justice they will review their database and compare the email addresses relating to these postings, audit the content, and then wisely decide whether they want to help the consumer avoid ripoffs or aid and abet them.

The poster of this rebuttal does not agree that the posting of this rebuttal shall provide exclusive jurisdiction to the State of Arizona over any disputes arising out of this posting.
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