• Report: #1024363

Complaint Review: Liberty Tax service

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  • Submitted: Wed, March 06, 2013
  • Updated: Wed, March 06, 2013

  • Reported By: georgek — prescott valley Arizona United States of America
Liberty Tax service
8118 E State Rt 69 suite A prescott valley, Arizona United States of America

Liberty Tax service refused to honor written guarantees awarded on court judgment prescott valley, Arizona

*Consumer Comment: Nice try

*REBUTTAL Owner of company: All refunds, guarantee issues and fines and penalties will be paid when appropriate to the situation.

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libertym tax service prescott valley has written guarantees stating they will refund preparation charge if not satisfied for any reason and will pay for IRS penalties and fees for errors they made. Prescott court awarded me the money , but Liberty tax will not pay.

This report was posted on Ripoff Report on 03/06/2013 10:23 AM and is a permanent record located here: http://www.ripoffreport.com/r/Liberty-Tax-service/prescott-valley-Arizona-/Liberty-Tax-service-refused-to-honor-written-guarantees-awarded-on-court-judgment-prescot-1024363. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 1Consumer 1Employee/Owner
Updates & Rebuttals

#1 Consumer Comment

Nice try

AUTHOR: Niko234 - ()

Nice try however, as a professional the burden of proof lies on you to prove the consumer false. The judge was correct in his decision. Using the excuse of a "1st year tax prep person" is not valid when performing a service. I am sure if you offered evidence that the consumer had lied then you would have won a favorable judgement. Offering excuses which is all I see leads me to believe that the OP's accusation's were true. In addition, if what you claim is true you can appeal the decision. 
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#2 REBUTTAL Owner of company

All refunds, guarantee issues and fines and penalties will be paid when appropriate to the situation.

AUTHOR: Liberty Tax Franchise Owner - ()

After trying on several occations to have the customer allow us to contact the IRS to reduce the fees and penalties on his behalf, and an offer of refund of tax prep fees as stated in our gaurantee, the customer refused our help and filed a civil suit.    At that time all offers of refund of fees and/or penalties ceased until the judgement was issued.      I have accrued interest until the judgement is paid in full.  There is no time limit set by the court as to when it must by paid in full.    

When the books are closed at the end of the season, or before, the customer will get the money that the judgement states I must pay.      In good faith I tried to remedy the situation by direct conversation with the customer, through the BBB, and mediation.    The customer lied to the 1st year tax preparer, and ultimately I (the owner) became responsible for the fees and penalties he knows he owes the IRS, and stated he knew he owed, because the Judge felt that as a professional I should have been able to protect the consumer from his own lies.  

Which in this case was not possible.    As a tax preparers, rather than CPAs or Tax Attorneys, we are obligated to include only what we have as official documents.      By doing what we were obligated to do, not having a corrected form from the bank in question, when the customer changed his mind, the customers taxes were later increased at no fault of ours.     Please feel free to constructively respond to this rebuttal or call my office direct for more information.

Kimberley Casey-McComack
Liberty Tax Service
Prescott and Prescott Valley, AZ

928-775-4135

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