- Report: #1036192
Report - Rebuttal - Arbitrate
Complaint Review: Liberty Tax
Liberty Tax1702 N. Main St., #101, Santa Ana, California United States of America
Liberty Tax Liberty Tax Services False advertisement, inflated prices, untruthful promises, deception, lies, poor customer service Santa Ana, California
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The rate after the alleged 30% reduction was still $50 more than H&R Block. The person filing my refund was NOT TRUTHFUL when I initially asked what my fees were. She was in fact vague .. stating its about $230-something. NOT TRUE! My fees were calculated at just below $500! With 30%off! When questioned about her initial quote and given my simple tax form, she knocked an additional percentage off, which came to $261.
H&R Block standard fees for the same filing is $212. Since I was already at this office, I swallowed my pride and just agreed to the outrageous fees. Liberty Taxes also alleged a faster refund! NOT TRUE! I filed my taxes on the afternoon of March 4, 2013, and still no refund! H&R Block gets me my refund between 8 to 12 days! When I called to inquire about the status of my refund, the person answering the phone (Angela) has no explanation for anything.
I wish I had done more research on Liberty Tax before I decided to use their services. I learned that other states have pending class action lawsuits. The false advertisement promising a faster refund is unacceptable and the fees were never disclosed. I cannot imagine the countless, poor victims who do not speak English and have no way of paying upfront for filing their tax returns. Mind you, I too would have missed the fees if I had not looked over the forms before signing them. If there are any attorneys out there reading this, please contact me. I would like to hold Liberty Tax accountable for deceiving the public. Thank you.
This report was posted on Ripoff Report on 03/19/2013 03:14 PM and is a permanent record located here: http://www.ripoffreport.com/r/Liberty-Tax/Santa-Ana-California-92706/Liberty-Tax-Liberty-Tax-Services-False-advertisement-inflated-prices-untruthful-promises-1036192. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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