- Report: #153831
Report - Rebuttal - Arbitrate
Complaint Review: Liberty Wireless - Inphonic
Liberty Wireless - Inphonic1010 Wisconsin Ave Nw Ste 600 DC, District of Columbia U.S.A.
Liberty Wireless - Inphonic Ripoff withheld information led to higher charges, committment DC District of Columbia
*Consumer Suggestion: Response from Inphonic does not address complaint
*UPDATE Employee: Inphonic - Customer Service Response
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I called the Liberty Wireless sales line on May 28, 2005 and spoke with someone whose name sounded like Phillipe. I asked him about the different phone options and told him that I didn't want a commitment and might just be a customer for 1-2 months. He strongly suggested the LG 5225, saying that it was a really good phone and deal. I asked what the terms were and he confirmed the cost and told me that I would receive a rebate in 4-6 weeks.
I went to the Web site to look at my new phone, and read that I have to use the phone for 24 weeks continuously to be eligible for the rebate. Only then would the rebate be processed and I'd wait an additional 4-6 weeks!
I called the sales line back and Phillipe answered and (it seems to me sheepishly) confirmed this. He gave me the customer service number so that I could cancel. It was very difficult to reach customer service since I needed to input a Liberty Wireless phone number to get through.
When I finally spoke with customer service two days later they opted to cancel my contract rather than keep me as a customer by switching me to one of their truly "no commitment" phones.
The fact that Phillipe was apparently the only sales person and that customer service was willing to lose a customer who wasn't signed up for the presumably really profitable LG 5225 plan made me suspect I wouldn't get my money back...but I did, and very quickly.
Nonetheless, I was worried about the deceptive practices and the legitimacy of the company so I sent a report similar to what's written above to firstname.lastname@example.org and the Maryland Attorney General.
Maryland referred the report to DC because the parent company, Inphonic, is headquartered in DC. I spoke with a DC investigator today who said that DC does not fund/allow investigations of consumer complaints anymore. So, I thought others who had similar experiences might want to know that DC seems to have been selected deliberately for the location of this company with a national customer base because no action can be taken from far away (small claims court would be the only recourse).
This report was posted on Ripoff Report on 08/16/2005 10:22 AM and is a permanent record located here: http://www.ripoffreport.com/r/Liberty-Wireless-Inphonic/DC-District-of-Columbia-20007-3676/Liberty-Wireless-Inphonic-Ripoff-withheld-information-led-to-higher-charges-committment-153831. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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