Liberty tax knoxville tn 5400 Clinton hwy
Knoxville, Tennessee United States of America
- Phone: 865-688-8989
- Category: Customer
Liberty tax knoxville tn They lied about refunding money Knoxville, Tennessee
*Author of original report: Liberty tax
Well I went into liberty tax on Clinton hwy in tn to get my free estimate. Will to be ready to pay at least $50to file. So I sit down give my info. Guy comes back after doing his thing and says this is what your getting back. So with my trust in this person I m thinking there charging at least $50. But didn't think nothing of it. Cause this was my first time going to a tax service I always had it done for free in my home state, and I informed him of that. So we go through with every thing. So I go home and a day and a half later I'm looking through the forms and its shows they took out over $250. To do an ez 9 form. So I called back and said hey you never told me you were taking out $250 . So I said don't droit I want them back ill just go to the library and do it my self they said they can't.
So I spoke to the district manager. And she says we're sorry for how things were done I ll give you your money bak for the filing just call me when you get yours in the bank then we ll give you yours back. So I called when I got mine. She says call back tomorrow were busy I ll have it. So I called again someone else says o Tammy is off for three days. Call Monday. I call back speak with her she says tomorrow ill have it. So I call she say the person who signs the checks is sick. So the next day I go in she says the lady who signs the checks went to the hospital for a headache .come tomorrow. I give her 1 extra day with out call. Next day I called. Same thing. Then I ask for the owners name. She didn't give it to me. Asked for hers didn't give it to me. So I called another store to get it . Got it. Called corporate they tell me someone will contact you within 24 hrs its been 8 days no call backs. Liberty tax sucks and are liters don't go there everybody.
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