• Report: #456919

Complaint Review: LifeFit Labs

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  • Submitted: Sat, May 30, 2009
  • Updated: Mon, September 07, 2009

  • Reported By:wimberley Texas
LifeFit Labs
1101 Highview Drive Webberville, Michigan U.S.A.

LifeFit Labs, Supreme Brands, Acai Burn, RezActiv I Didn't Even Order the Trial Offers! I was Gang Ripped!! Webberville Michigan

* : Hello

*UPDATE Employee: Consumers Blaming Fraud on Companies that Billed them: Asinine

*UPDATE Employee: Supreme Brands Refund and Fraud Prevention

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I started getting packages in the mail. Yesterday I got one. Today I got 3 more. Acai Burn was the first one. Today I got packages from Life Fit, RezActiv, & Supreme Brands. All with a trial order of their products.

But I didn't even order them!

I knew when I got the first package that I hadn't ordered it, but was just going to send it back. Then when I got 3 more packages today, we realized that I'd been ripped off. Sort of like a "gang rape rip-off".

All of them say something to the effect that, "this is your trial supply which you ordered, & unless you cancel within 2wks/30days, you'll receive your next order in a month." Charged to your "prepaid Visa" account.

But I didn't order them in the first place!

Apparently someone sold my credit card # (stolen by them from any one of several recent legitimate Internet orders) to these RipOff companies, & they took advantage of it by sticking me with a total of $110 worth of charges for something I never ordered. And which I'd be charged for monthly (if not more frequently), if I hadn't immediately called & canceled my card today!

Cathy
wimberley, Texas
U.S.A.

This report was posted on Ripoff Report on 05/30/2009 02:31 PM and is a permanent record located here: http://www.ripoffreport.com/r/LifeFit-Labs/Webberville-Michigan-48892/LifeFit-Labs-Supreme-Brands-Acai-Burn-RezActiv-I-Didnt-Even-Order-the-Trial-Offers-I-456919. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 3Consumer 0Employee/Owner
Updates & Rebuttals

#1

Hello

AUTHOR: Gemma R. - (USA)


Hello,

If there was some confusion about your subscription, we honestly didn't mean to inconvenience you in any way.  Our goal is not to inconvenience our customers .The terms and conditions of our offer are very visible on the order page. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you were not aware of our terms and conditions in our site, we are happy to offer you a full refund if you return the unused product back to us. We have always honored our 60-day guarantee and will continue to do so.

You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 888-591-2190 or visit our 24/7 live help at https://www.acaiburnpremium.com/contactus.php and we will be happy to walk you through the entire cancellation process.

Your satisfaction is our number one concern,

Respectfully,
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#2 UPDATE Employee

Consumers Blaming Fraud on Companies that Billed them: Asinine

AUTHOR: Devin - (U.S.A.)

Dear Cathy,

I'm very sorry to hear that you were the victim of fraud and have been repeatedly billed by various companies (including ours).

If you contact our 24/7 customer service hot-line at (866) 899-9006, our friendly staff will be happy to investigate your account and take the necessary steps to correct the situation and get you refunded in full if you were the victim of fraud (if this has not happened already).

We do take all fraud accusations very seriously and do our best to make sure people who were incorrectly billed are refunded.

However, I would like to take this oppurtunity to point out the audaciousness of your complaint here - please understand, WE DID NOT STEAL YOUR CREDIT CARD.

The person who stole your credit card is the person who you SHOULD be upset with - we are victims of fraud JUST LIKE YOU; because of the fraudulent order we must pay our fraud team to investigate the situation and close theaccount. We also have lost shipped products that we cannot recoup. Additionally, we must issue refunds which cost merchant fees. In the end, we lose a good deal of time and money dealing with situations like these.

If the charges had been from SONY, AT&T, and EXXON MOBILE, would you hold those companies liable for charging you and never use their products and services again???

I'm sorry that you were the victim of fraud, but you are placing the blame in the wrong corner - the person who stole your credit card is the person who has benefited. Our company is negatively impacted by each instance of fraud and we do our best to prevent it; unfortunately, this is the internet and it is impossible to entirely eliminate fraud from occuring.

If you have any further questions or need assistance please contact our 24/7 customer support team at: (866) 899-9006.

Devin
Customer Service Manager
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#3 UPDATE Employee

Supreme Brands Refund and Fraud Prevention

AUTHOR: Sean M - (U.S.A.)

Dear Cathy,

Our company takes extreme measures to prevent all internet fraud with our company. We are very good at preventing most fraud and pride ourselves in being a legitimate company in and industry were there are not to many of those. On occasion we are unable to prevent fraudulent orders, however if you contact our customer service department (our # is 866-899-9006, our call center is open 24/7) we will be more than glad to issue you a refund for any charges to your account, thank you.

Sean
Customer Service Manager
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