• Report: #562183

Complaint Review: LifeTime Fitness

  • Submitted: Sat, January 30, 2010
  • Updated: Sat, February 06, 2010

  • Reported By: William — Lewisville Texas Virgin Islands (US)
LifeTime Fitness
3100 Churchill Drive Flower Mound, Texas United States of America
  • Phone: (972) 956-520
  • Web:
  • Category:

LifeTime Fitness 30 day contract cancellation notice Flower Mound, Texas

*Author of original report: RE: Are you bored?

*General Comment: Are you bored?

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I am too the victim of the LifeTime Fitness 30 day cancellation policy. (I'm wondering if there is sufficient cause for a class action case.)

I telephoned the facility and told I needed to come down in person or send a certified letter. I chose the letter and mailed the letter on or about November 30, 2009. I also cancelled my credit card at the same time. I had a suspicion that LifeTime would continue to transact my account, which they had attempted. I later received a bill for 3 months being billed twice for January 2010.

I had received several vapid phone messages from mis-informed individuals at the LifeTime Fitness organization asking me to contact them to see what happened to my bank card ( I know what happened - I cancelled it. I did not want LifeTime to continue billing my account. I was thinking ahead.)

On January 28 and 29 I received a voice messages that LifeTime considered my membership active until January 18, 2010: The date they "processed" my notice of cancellation ( sent November 30, 2009 ) and I should just pay-up what I owed them. 

I have a problem with this. You mean to tell me it took 6 weeks to process my cancellation?  Even if I agreed with the 30 advance cancellation policy, LifeTime is attempting to extract an extra month or two in membership fees. 

These "contracts" or "membership agreements" are wholly one sided as are the unwillingness to engage the customer who wishes to cancel the membership via telephone. 

My daughter was an employee of this organization for a year or so and I believe that for the most part this company is operated by kids fresh out of college and high school - they are primarily low-level employees who do not have the authority to make independent decisions.  I have not attempted to negotiate a fair settlement with me paying nothing more than the thousands of dollars I already have paid - I really suspect the local club employees do not have the authority.

I don't hate LifeTime Fitness.  Just at this time n my family's life we are too busy to use the facility. And I don't mind paying for services received. Maybe some day I would like to go back, but I won't if this policy is in place. I'd rather buy a bowflex and some free weights - maybe a treadmill and a blow-up pool for the backyard too.  At least I'll be able to get some of my money back in the next garage sale.

This report was posted on Ripoff Report on 01/30/2010 07:11 AM and is a permanent record located here: http://www.ripoffreport.com/r/LifeTime-Fitness/Flower-Mound-Texas-/LifeTime-Fitness-30-day-contract-cancellation-notice-Flower-Mound-Texas-562183. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Author of original report

RE: Are you bored?

AUTHOR: William - (Virgin Islands (US))

You sound like one of my teenagers or an immature adult - not many mature adults I know utilize the term "bored" in any intelligent context. 

So... You mean to tell me that notifying by certified letter takes more than 5 days (mailed in the same town) to process? I have USPS tracking verification that the letter was received the next day. Case closed.

I won't go into detail, however, from the several phone calls I received, I realized that it was SOP for LTF is to continue billing the credit card long after contractual obligation. Furthermore, I believe, it's just not good practice to victimize your customers with inequitable terms. I guess that's why the class action attorney's do so well these days.
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#2 General Comment

Are you bored?

AUTHOR: Daniel323 - (United States of America)

The paper work is clear.  Cancel by the 5th of the month and that will be your last billed month.  Cancel after the 5th, you are canceled the month after.  If you sent the letter on or about November 30th you were certainly cutting it very close.  They most likely did not receive the letter before the 5th, therefore you are technically required to pay up until January 31st.  Thats the risk you take when you send a letter so close to the cut-off date. 

And your a victim?  If you cannot read the relatively simple paperwork they give us then perhaps working out should not be at the top of your list of things to master.

Find yourself a hobby.
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