- Report: #1122260
Report - Rebuttal - Arbitrate
Complaint Review: Lifelock
Lifelock No Support Provided by Lifelock. Non-existent customer service. Nationwide
A business' first
line of defense
on the Internet.
If your business is
willing to make a
Click here now..
Lifelock presents their service as vigilant, caring and relentless in serving and protecting customers. I found out after my account was "locked" how truyl low priority, helpless I was as an existing account. After waiting 3 hours and listening to trhe repeated "You call is valuable to us. We are presently expreiencing a heavy volume of calls", yak, yak, yak.
While I was fumbling around , cursing at the endless, Kafkaesque wait my wife called and logged into Lifelock as a new customer. Her call was immediately answered. The sales representative eithewr could not or wolud not handle the need of an existing customer. She could transfer me to the same number which is a "call to nowhere".
I resorted to sending a fax to Lifelock. Excellent service to sign up new subscriptions. However, if you need to contact Lifelock by phone be forewarned that "your call is NOT!!!! important to Lifelock. The service is excellent until -- God forbid -- you need in an emergency to contact an actual human being. Then the support model is non-existent. I finally had my call answered 3 hours into this ordeal as I was typing this complaint. Too bad Lifelock places little support into customer contact bt phone.Nnow you know.
if you need to call Lifelock its a Wizard of Oz situation. Shame on you Lifelock for putting new customer subscriptions as of high importance and existing customer support as no or very low support.
This report was posted on Ripoff Report on 02/09/2014 11:47 AM and is a permanent record located here: http://www.ripoffreport.com/r/Lifelock/nationwide/Lifelock-No-Support-Provided-by-Lifelock-Non-existent-customer-service-Nationwide-1122260. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.
If you would like to see more Rip-off Reports on this company/individual, search here:Search Tips
In order to assure the best results in your search:
- Keep the name short & simple, and try different variations of the name.
- Do not include ".com", "S", "Inc.", "Corp", or "LLC" at the end of the Company name.
- Use only the first/main part of a name to get best results.
- Only search one name at a time if Company has many AKA's.
Advertisers above have met our
strict standards for business conduct.