- Report: #775828
Report - Rebuttal - Arbitrate
Complaint Review: Lifestyle Family Fitness Center
Lifestyle Family Fitness Center1520 Stonecreek Drive South Pickerington, Ohio United States of America
Lifestyle Family Fitness Center Absolute no compassion nor sense of honest customer service! Pickerington, Ohio
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So on 9/9/11 I called back to corporate to once again lower my monthly payment. They told me if I immediately replied to the email they sent me it would reflect on my 9/12/11 billing in the amount of $19.99/month plus tax. Well today is 9/12/11 & my account was debited $58.56 not the $19.99 plus tax or even the $46. So I immediately called first thing this morning to get this matter cleared up considering I have not been to the gym since 7/4/11 & before that it was in mid April! So when I call they tell me that they never received my email on Friday then transferred me to another department where I sat on hold for 17 minutes before being transferred to a general voicemail. While waiting for a return phone call I resent the email from Friday just to find out that they did receive it and once again I was lied to by them.
After 7 hours I finally received a return call in which the lady was very rude and unhelpful so I asked to speak to a manager or supervisor. The supervisor too was very rude and unhelpful and told me they could not make billing changes to my account with only 3 days notice even though last month they made changes to my account with only 2 days notice!!! I told her I wanted reimbursed completely and to cancel my membership altogether considering they were ripping me off and the customer service was the worst I had ever experienced! She went on to tell me they would not reimburse me and that they are going to charge me another $58.56 next month!!! UNREAL!!! If you want to get ripped off join Lifestyle Family Fitness Center, they'll be sure to continuously lie to you and take you for every penny they can!
This report was posted on Ripoff Report on 09/12/2011 03:07 PM and is a permanent record located here: http://www.ripoffreport.com/r/Lifestyle-Family-Fitness-Center/Pickerington-Ohio-43147/Lifestyle-Family-Fitness-Center-Absolute-no-compassion-nor-sense-of-honest-customer-servi-775828. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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