- Report: #990985
Report - Rebuttal - Arbitrate
Complaint Review: Lifestyle Holidays Vacation Clue
Lifestyle Holidays Vacation ClueDominican Republic Internet, Select State/Province United States of America
Lifestyle Holidays Vacation Clue Fraud and Scam. Completely unethical business practices! Internet
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Every day, I was approached about the welcome package. I mean EVERYDAY!! At first I wasnt able to pick up the welcome package as my son developed the flu and I was back and forth with a doctor on site. I really thought a welcome package was a small hotel gift as a token of appreciation for selectingtheir hotel. But on December 25th, 2012 my son was feeling somewhat better and I was again approached about the welcome package, where I was taken to a room where someone began a sales pitch about purchasing future vacations at a fraction of the cost.
Anyhow to make a long story short, I signed an agreement that day, Dec. 25th 2012 and was rushed out of their office as the office was closing at 2pm for the Dec 25th Christmas holiday. In a rush, I had to initial each page of a travel book, which I was informed was the same as the CD in the folder, and was only to indicate that I received the CD.
The next day, I had a terrible gut feeling about the whole thing and I wanted to retract on my agreement but was on a tour all day and didnt arrive back to my hotel until after 6pm, in which their office was closed. The following day on Dec. 27th, I met with the sales rep and was asked to resign the first page of my agreement. That there was a mix up on the dates signed. I noticed that the
date on the new first page was not the date I had actually signed and knew for sure that this was completely illegal and unethical practice. I refused to sign and asked to cancel my agreement. The sales rep brought overthe manager who ask me why, and I had mentioned that after paying a start up
fee of $10,700 and made to sleep on a bed cot and moved to a room for a couple with no privacy with my two children, was a complete indication of their lack of VIP service. Not to mention that they wanted me to sign a contract document that had false information.
I was then asked forwarded to meet with the customer service rep that was much more forceful and refused to cancel my agreement. I spend 2 days of my vacation in their offices with their lack of remorse of my vacation time wasted. Getting nowhere with the sales rep I proceed to call the customer service rep at their head office who offered me a $499 hotel room on my next trip and ask to try out the service before canceling; and that either way if I cancel now of later I have to pay the administration fee of $3000. I was stocked and followed around the hotel to change the first page of my contract to a false date.
We had to leave to the US for New Years Dec. 28th 2012. With no email access in Punta Cana and the US on January 2nd & 3rd 2013 I had made numerous telephone calls with no response and then sent an email confirming that I still wanted to cancel my agreement. I received a response from the customer service rep that I have never indicated that I wanted to cancel and that the 4 business days to cancel had lapsed and would not be able to cancel or get any of my money back; $22,000.
I can't believe all the lies and deception used to keep me in this contract. I'm a single mother of two childen and have lost my son's university tution, not to mention that I can't afford the monthy payment. I was also threaten that they would take legal action.
Stay away from Lifestyel Holiday's Vacation Club!!! It's hard earned money down the tollet.
This report was posted on Ripoff Report on 01/03/2013 09:05 PM and is a permanent record located here: http://www.ripoffreport.com/r/Lifestyle-Holidays-Vacation-Clue/Internet-Select-StateProvince-/Lifestyle-Holidays-Vacation-Clue-Fraud-and-Scam-Completely-unethical-business-practices-990985. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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