ED Magedson – Founder
Lifestyle Spas5830 Sepulveda Bl. Van Nuys, California United States of America
Wow! And not in a good way. I am just plain flabergasted at how the owner Jeff speaks to his unhappy customers. I bought a new Jacuzzi in February and had it installed in March. The levers for the lift were defective. It took several calls and a few arguments with Jeff to get them to admit that this was a manufacturer defect and not "my fault". Yes , Jeff tried to blame it on me. Unbelievable. He yells at you and blames you until you just give up. I paid full price for a scratched up spa that after 4 months has a lift that lifts correctly. No compensation for my inconvenience was offered. In fact he felt that I jerked him around. On the other hand his sales rep Jim B. is outstanding. It's just too bad he doesn't work at a better place. It does explain the 5 star comments prior to my 1 star. I hope this helps someone avoid being jerked around by Jeff.
All I wanted was a new beautiful working spa and that is what I paid for. I specifically went to a local store so that I could count on the future customer service. I was willing to pay more for that. Well, I won't be using them ever again so I paid for nothing when it comes to customer service. I do plan on buying a new spa for my rental home but, Lifestyle Spas will not get my business. Buyer Beware!
This report was posted on Ripoff Report on 09/15/2010 03:22 PM and is a permanent record located here: http://www.ripoffreport.com/r/Lifestyle-Spas/Van-Nuys-California-91411/Lifestyle-Spas-Lifestyle-Pools-and-Spas-Lifestyle-Outdoor-DO-NOT-BE-FOOLED-Van-Nuys-Cali-640928. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
If you would like to see more Rip-off Reports on this company/individual, search here:Search Tips
In order to assure the best results in your search:
Advertisers above have met our
strict standards for business conduct.