- Report: #1044544
Report - Rebuttal - Arbitrate
Complaint Review: Lifetime Smiles
Lifetime Smiles2100 W William Cannon Ste C Austin, TX 78745 Austin, Texas United States of America
Lifetime Smiles Complete Scam: Charges $400 to Customer for Rescheduling Appointment Austin, Texas
*Author of original report: Problem Was Solved by Manager
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I am a law student and extremely busy. I called them 24 hours in advance (24 hours exactly, in fact) to reschedule for after my exams (the first time rescheduling, btw), I was told then that their cancellation policy is 48 hours and that I would be charged FOUR HUNDRED DOLLARS because there was "nothing they could do about it." WOW. They then told me that if I did not pay them, they would refer me to a collection agency and affect my credit score. They should have hired a hitman and broken my legs too, because that is how crippling losing 400 dollars is to a poor student. Way to go Lifetime Smiles, you've lost a customer, warranted a bad review, and ripped off a poor graduate student - the most short-term, narrow sighted business policy I have ever seen.
This report was posted on Ripoff Report on 04/19/2013 08:06 AM and is a permanent record located here: http://www.ripoffreport.com/r/Lifetime-Smiles/Austin-Texas-78745/Lifetime-Smiles-Complete-Scam-Charges-400-to-Customer-for-Rescheduling-Appointment-Aust-1044544. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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