- Report: #963864
Report - Rebuttal - Arbitrate
Complaint Review: Lift Truck Service & Supply Spring
Lift Truck Service & Supply Spring4008 Louetta in Spring TX 77388 Spring, Texas United States of America
Lift Truck Service & Supply Spring E W Flat Rate Repair LLC / Charles and Eric McKenzie I have never seen a company that treated their customers the way this two companies done and I am going to file theft charges on them through the county clerk! Spring, Texas
*Author of original report: It is a whole lot differnet when the truth is told.
*Author of original report: Nice try but no dice to the owners of Lift Truck Service & Supply and subcontractor. You can say what you want to the public to make them think otherwise but it still looks like you are hiding!!!
*REBUTTAL Owner of company: Rebuttal
I called Lift Truck Repairs & Supply in regards to my
Forklift that needed a cylinder head job and some small work that needed some
small things to get repaired as well but the main reason in contacting this
company was for the cylinder heads that I knew for a fact that went bad!
See I am a mechanic myself but I am so busy to sit down and
read about a Diesel motor and how it operates. I work on restoring vehicles and
making them run as they did when they came off the showroom when they were new.
As for forklifts I know nothing about so I left that to an expert well at least
I thought he was one according to his website.
See I read this on his website and this is why I choose to
work with this company. I called the company and spoke to a man. He said he
name was Charles and we spoke about my problems and we talked about the
Forklift and what I knew what was wrong with it he asked me where and how I
knew that was the problem and I told him what I did in my profession and I also
told him that I knew nothing of Diesel and the operation of said Forklift.
I told him I could fix it but did not have the time to read
about the operations of Forklift and the operations of said tow motor. So I
wanted an expert to work on it and when he told me what he could do for me and
He pointed out what was on the website and we talked about
what he can and would do for me. He sounded like I do when I sit and talk to my
customers and made me feel very satisfied that he was the man that could get
the job done.
See he told me that he will send his techs to my business to
check on it and he gave me a cost for that service call which was $175.00 if they
didn't fix the Forklift. His techs showed up on a Tuesday morning in a truck
with no signs but they did have the tools to start the diagnoses on the problem
on the Forklift.
As they worked on it they could not turn on the Forklift and
it would not start so I spoke to Charles again and I agreed to send it to his
shop at 4008 Louetta in Spring TX which is a five minute drive from my business.
Well after reading his website and speaking to him I felt that
it was a wise decision to do and what I did not know is that by reading all of
this was not the wise thing to read and even after speaking to Charles it wasnt
the right thing to do! Read this and then you will see why I made that decision
to send it to him.
Forklift Certification, Training, Service & Repair in Houston.
Other companies choose to increase profits by charging more for
parts, raising repair rates, and cutting corners. We could do that toobut we
don't. We value, respect and appreciate your business too much. Call
713-782-0733 for forklift repairs, operator training or a part for your
forklift. Our goal is to be the best material handling company in Houston, TX.
Why are we the best forklift company in Houston? Because the keys to
our success are Integrity, Loyalty and Customer Service.
Choose Lift Truck Service & Supply for all your material
handling needs -
20+ years of
Parts for All Fork
Lift Makes & Models
Train the Trainer
No Supply Charges or
Learn to Drive a
Lift Truck Service & Supply in Spring, TX. The best choice for
forklift training and forklift service in Houston. Our shop is only minutes away
from Deerbrook Mall, Greenspoint Mall, Willowbrook Mall & Woodlands Mall.
See after reading this I was sold into his deceptive
See he told me that he was going to send a tow truck to pick
the Forklift and I approved the tow if he was going to send a tow truck! He
said that the tow truck company was going to charge me $200.00 to tow my
Forklift to his location which was at 4008 Louetta Rd in Spring TX.
Well that did not happen the way he said it was going to
happen he sent me a man in a one ton single axle truck. Yes that is a pickup
truck that was hauling a trailer behind it that had a wrench on it that did not
work. I had to help him repair his wrench to get it to work. I even had to help
him load it onto his trailer and to top it all off he didnt even have an
invoice to give to me for the hauling of my Forklift. See I have tow trucks in
and on my fleet but the roll back that I have that would have been able to tow
my forklift to him has been down and with building material on it and that is
why I need my forklift fixed to remove the material and place it away from the driveway.
Charles sent this guy and his name was Eric McKenzie. I
asked him what happen to the tow truck that he was supposed to have and he
never answered me with an answer that was acceptable he kept on changing the
subject, but I knew what it felt like when nothing goes your way so I just left
it at that. I asked him if he knew where Charles shop was and he knew how to
get where my forklift was going and he said yes I asked him for the address and
he said that he did not have it but he knew how to get there I asked him for an
invoice and he told me he did not have one because Charles Text him that
morning to pick up my forklift. At that moment I started to rethink this but
then I started to think maybe since this guy did not come in a tow truck maybe
the other person that had a tow truck broke down and Charles sent this guy
instead because we had an appointment to have it picked that day so I let it
See I was going to give him cash for that tow which wasnt a
tow it was more like a haul and so since he did not have an invoice I paid him
with a check and took all of his information that was on his truck and on his
I had a funny feeling yet I took Charles word that he was
going to have it towed to his shop and have his mechanics look at it and tell
me what it will take to get it fixed and the price in how much it would take to
get it done. I let it go for two days and when I never got a call from Charles I
called him and the only thing he wanted to know how much was I welling to spend
on this old forklift and that was what he said. (OLD FORKLIFT) I told him that
it might be old but it was getting the job done and I needed it fixed! Yes I
got a little upset but never hinted it to him that I got that way!
Remember he still has my forklift so I went along and asked
more questions he kept saying he wanted to know how much I wasnt to spend! I
told him that I have experience on working on motors but did not know how the diesel
operates and in the way they work. They were set up the same but the injectors
and the fuel pump were all right next to the part that needed to come off. See
the injector wasnt that hard but the fuel pump was right underneath the
injectors and those injectors cost right about $150.00 each and there is four
of them and I did not want to break them and the fuel pump is and I know how
much they cost because I already had to replace it and that cost would be $2700.00
because it is so old and they do not keep that pump in stock it will come from
Japan where that forklift was built and where it came from.
I placed my trust in this company that I wanted to fix my
forklift at I spoke to Charles and he sounded like he knew what he was doing
and the website looked the same he answered all of my questions and he even
pointed out that he needed a help towing some of his jobs because the company
he was using sometimes could not pick up his jobs in a timely manner. I agreed to
help him as soon as my forklift fixed!
Well on 10/30/2012 I called Charles he said that his Mechanic
was going to give me a call and talked to me about that forklift. I waited and
never got that call. The next morning I called Charles and he never picked up,
but as soon as I hung up from that call my phone went off and it was this guy
Eric McKenzie and I could not understand who and what he wanted. He spoke like
he was drunk. I do not know if he was drinking but he sounded like he was I
asked him if I could help him thinking that he was a client then he started to
talk a little better.
He started to ask me where I stood at on my forklift I was
stun when he said that I told him that the forklift was at Charles shop and if
it is there I want it fixed! He said that he had my forklift and he wanted to
know where I stood at with the forklift. Again I was stun! See I was under apparition
that my forklift was at Charles! So I asked him how did he get it and where was
he? He told me that he picked it up from my shop.
When I heard that I told him that I will call him right back
I hung up and called Charles he answered that time and I asked him what was
going on? He answered me and told me that he was done he was out and I would
have to deal with Eric McKenzie for the repairs to my forklift. Again I was
stun when he said that and he argued the fact that I did not give him
permission to work on it and tried to tell him that he never gave me a price
the only thing we talked about if I was welling to fix that old forklift. I did
tell him that he can work on it but if got over $1500.00 he was to stop he told
me that he would need money up front because he was afraid that he will not get
I told him that I do not give money up front for any repairs
for those reasons I told him to work on it and when he was done to call me and
I will pay him at that time but I needed to know how much it was going to be
before he started the job. Charles would not let me finish what I was trying to
say he kept on cutting me off and telling me that he had clients in front of him
and he was too busy to talk to me. He hung up and then I called Eric McKenzie
and again he was not forthwith in what it was going to cost I knew already I
was on unstable grounds and I need to be very careful in what I say.
Mr. Eric McKenzie was acting just like Charles and he would
not let me talk I kept asking him what and why he needed money from me upfront
when I still havent got a price from either of them. He was acting like a
person that had something to hide or like he wanted to keep my forklift.
See I already have $200.00 spent on it already to get them
to tow it to them and to tell me what it would take to repair it and up to this
point I have not once heard a price or what was wrong with it. All Eric
McKenzie told me that my heads were at the machine shop to see what was wrong
with it. See he was asking me for money and he still havent got the information
on what was wrong with my heads that came off of my forklift!
I asked him several times and several times he just changed
the subject so since he was not being forthwith with the information that is
needed to repair my forklift I made the decision to cancel the repair order and
just pick up my forklift. He got even more combated he started to get mad and
he kept on wanting me to let him fix it. I told him that I did not trust him
and asked how much I owed him for what he has done to my forklift. He said
$400.00 at first and told me that he wanted three days before I would pick it
up. I told him no I wanted that day and he said ok and told me that he will
have it ready at 1: pm.
I told him that I need a invoice on that and he said ok then
he asked me for my e-mail address which I told him that I gave it to him when
he came to pick it up and he said it was wrong. I told him I been having that
e-mail address for years and I do not make those kinds of mistakes. I told him
to give me his and I will send him a test page.
He got it and then he sent me an invoice but the price went
from $400.00 to $497.95. He charged me $60.00 for the heads that were not done
and then he charged me taxes for labor which was $37.95 for the grand total of
$497.95 and as I took this all in I decided to get an outside tow truck to be
witness to this mess. I called in a roll back to pick up my forklift.
I had him meet me at a address that Eric McKenzie gave me on
the invoice that he e-mailed me which was on the other side of town where it should
have been in the first place the address was 14311 West Belfort. Sugar Land, TX
77498. When I went to give him the money I passed it right up I looked for his
shop and I was looking for a building that a shop would be in and when I
finally found him he was not in a building nor a shop it was a storage facility
and was not a place to run a business out of. I never have seen a place like
that where someone was having a business and running it out of a storage facility.
See I look up his website and the address wasnt that address
it was 6642 La Puente Dr, Houston TX 77083 and there is another one and it is 8518
Brompton Place Drive Houston, TX 77083-5287 but the one where my forklift was
at is not even on his website and it was full of forklift and it looked like
that he was hiding the because I asked to see my forklift before I paid him and
he refused to show me the forklift and I have never seen that happen I never
paid for work that wasnt done yet he wanted me to pay him upfront.
So with all of this said and done I am not recommending that
you do not deal with these companys what I am saying that these two companies
are doing something that is not ethical or have any morals in how they treat
their customers. So if you need to have your forklift worked on I recommend
that you use another company other than these two at least until they can prove
what they did was in good standing to all us.
This posting was written on 11/02/2012 at 3: pm.
This report was posted on Ripoff Report on 11/02/2012 01:25 PM and is a permanent record located here: http://www.ripoffreport.com/r/Lift-Truck-Service-Supply-Spring/Spring-Texas-77388/Lift-Truck-Service-Supply-Spring-E-W-Flat-Rate-Repair-LLC-Charles-and-Eric-McKenzie-963864. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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