- Report: #1038119
Report - Rebuttal - Arbitrate
Complaint Review: Light In The Box
Light In The BoxInternet United States of America
Light In The Box There is other affiliated companies and light in the box offers no phone or fax! Refund Scam!! Deceptive!! Poor service! No contact other than email or live chat! Internet
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Ticket ID: 3019723 Order Number: 1303070104215686 View order details Order Date: March 07, 2013 March 07, 2013 11:53 PMFrom: Customer service Subject: Verify payment information Additional information: "Dear Customer, We need your help in verifying you're the owner of the card used to place your order with LightInTheBox.com. Please reply to this ticket, or email email@example.com, with the following: -A photo* of the credit card used to place this order -A copy of the cardholder's ID, such as a passport or driver's license *The photo must clearly show the cardholder's name and the last four digits of the card number. To protect the security of your personal financial information, you may want to cover up all other information on the card. For reference, please see these example photos. http://image.lightinthebox.com/images/wholesale/200902/card11234351734.jpg http://image.lightinthebox.com/images/wholesale/200902/card21234351826.jpg
Please reply within 10 days. We cannot continue processing your payment without this information. After 10 days, we will regretfully cancel and refund your order in full. This information is needed for payment verification purposes only. It will be kept strictly confidential and will not be stored after the payment is verified. We understand you may be uncomfortable sharing this information, and if so, are ready to assist you with a cancellation and full refund. Payment verifications help protect all cardholders and merchants from the threat of increasing international fraud. LightInTheBox.com strives to guarantee the security of all our transactions, and we thank you for your support and prompt assistance in service of that goal. After hring back from you, we look forward to immediately continuing with your order to prevent any further delay or inconvenience to you. Thank you for shopping with LightInTheBox.com, and please feel free to contact us with any further questions. Sincerely, LightInTheBox.com "
As you can see I didn't get their message until the 18th by then they should have refunded me by then! My reply follows...
March 18, 2013 03:46 PMFrom: LESLIE I do NOT feel comfortable in sending a copy of my card and photo ID. So go ahead and credit my full refund back to my account. Thanks,
March 18, 2013 07:57 PMFrom: Customer service "Dear customer,
We have canceled your order and will refund to you ASAP. Thank you. " https://www.lightinthebox.com
That was the last I've heard anything and my ticket as they call it is closed where you can't reply that way.. So u opened their other weird way of contact which is live chat and the guy said he would contact the right department and that I would hear back in 24 hrs.. I'm hoping to hear today.. As if yet no response!! Be ware of this company!!!
This report was posted on Ripoff Report on 03/26/2013 11:06 AM and is a permanent record located here: http://www.ripoffreport.com/r/Light-In-The-Box/internet/Light-In-The-Box-There-is-other-affiliated-companies-and-light-in-the-box-offers-no-phone-1038119. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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