• Report: #730474

Complaint Review: Light In The Box

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  • Submitted: Tue, May 17, 2011
  • Updated: Mon, July 11, 2011

  • Reported By: Gail — Broomfield Colorado United States of America
Light In The Box
Internet United States of America

Light In The Box lightinthebox.com Scam- Defective Dress Suzhou, Internet

*UPDATE Employee: Sincere Apology from LightInTheBox

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Do not buy anything from this store. I ordered a dress from this store only to receive a defective dress that is not in the
correct color. They don't own the patterns which is obvious because the arm holes are not aligned and not big enough to fit over my slender frame. They will give you the run around when you ask for a return.
Giving an address that they never receive mail at. If you value your money do not order anything from Light in the Box.

This report was posted on Ripoff Report on 05/17/2011 09:52 PM and is a permanent record located here: http://www.ripoffreport.com/r/Light-In-The-Box/internet/Light-In-The-Box-lightintheboxcom-Scam-Defective-Dress-Suzhou-Internet-730474. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 UPDATE Employee

Sincere Apology from LightInTheBox

AUTHOR: LightInTheBox - (United States of America)

Dear Customer,

On behalf of LightInTheBox.com, I would like to apologize for whatever inconvenience you have experienced while shopping with us. We are continuously working on improving our products and service, so we very much value your feedback.

I would like to invite you and all customers with pending issues to please post your order number in your comments, this way we can investigate your case and contact you directly.

Otherwise, you can always contact our Customer Service team. They will do their best to offer the most suitable solution to your problem. You simply need to log into your LightInTheBox.com account and submit a ticket.

Please follow this link to read more about how to contact Customer Service: http://www.lightinthebox.com/knowledge-base/c5/a2746.html

Our Customer Service team will promptly reply to your inquiry, and should you need more help, you can submit a reply to Customer Service under their answer to the ticket in question. Thank you for your patience.


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