I ordered a customized dress and put in the wrong measurement for the bust line. I put in a cancellation request within 2 HOURS of purchase via Paypal. I had to go on lightintheboxs facebook page, twitter, pre-sale Live Chat representatives, and several emails such as firstname.lastname@example.org to expidite the process and meet the full refund policy of 24 hours knowing that Customer Service was slow and in processing cancellations based on reading customer reviews online. After much pro-active inquiry through facebook, Customer Service replied back through the ticket system and confirmed my order #1206192102872918 as canceled and I am eligible for the full refund since I cancelled within 24 hours. Meanwhile I was cancelling my wrong order, I paid for a new custom dress (the same style) with the correct measurements. I basically paid double for 1 dress if I dont get my refund.
I am now trying to get in contact with Customer Service again to clarify WHEN I will receive my refund. In their first reply, they stated that For registered users of PayPal, refunds normally require 3-4 business days to process and reach your account.
I checked the Lightinthebox Knowledge Base about refunds on http://www.lightinthebox.com/knowledge-base/c... and the page stated that If you are a registered PayPal member, your refund has been completed instantly.
There are 2 contradicting and confusing statements regarding the time of receiving refunds from lightinthebox.
Trying to get in contact with Customer Service is very difficult and extremely frustrating! I have to do a heavy search online for avenues of contact. I have sent their facebook several messages, asked them on twitter, and emailed email@example.com and they have yet to reply.
Every time a customer wants a refund, they give them the run-around as I have read in numerous reviews online. Upon sniffing out those complaints lightinthebox representatives always give THE SAME USELESS DEFAULT answers that are copy and pastedwhich is go under My Orders and submit a ticket OR email them at firstname.lastname@example.org, email@example.com, and firstname.lastname@example.org (which I have tried several times and my emails have ALL been ignored and UNANSWERED). So far, I am still waiting for a reply. And no refund in sight. I dont want to be ripped off of my $217.
Trying to chat or contact your facebook is useless. They just ignored my messages but they have time to update their facebook within that same hour.
Their Customer Service is the worst. Please save yourself from future headaches and do not buy from this site!
If I do not see my refund within said 3-4 days, I will file a dispute via Paypal or file a claim with my credit card.