- Report: #900494
Report - Rebuttal - Arbitrate
Complaint Review: Light in the Box
Light in the BoxInternet United States of America
Light in the Box Refund Me , Internet
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I checked the Lightinthebox Knowledge Base about refunds on http://www.lightinthebox.com/knowledge-base/c... and the page stated that If you are a registered PayPal member, your refund has been completed instantly. There are 2 contradicting and confusing statements regarding the time of receiving refunds from lightinthebox.
Trying to get in contact with Customer Service is very difficult and extremely frustrating! I have to do a heavy search online for avenues of contact. I have sent their facebook several messages, asked them on twitter, and emailed email@example.com and they have yet to reply.
Every time a customer wants a refund, they give them the run-around as I have read in numerous reviews online. Upon sniffing out those complaints lightinthebox representatives always give THE SAME USELESS DEFAULT answers that are copy and pastedwhich is go under My Orders and submit a ticket OR email them at firstname.lastname@example.org, email@example.com, and firstname.lastname@example.org (which I have tried several times and my emails have ALL been ignored and UNANSWERED). So far, I am still waiting for a reply. And no refund in sight. I dont want to be ripped off of my $217.
Trying to chat or contact your facebook is useless. They just ignored my messages but they have time to update their facebook within that same hour.
Their Customer Service is the worst. Please save yourself from future headaches and do not buy from this site!
If I do not see my refund within said 3-4 days, I will file a dispute via Paypal or file a claim with my credit card.
This report was posted on Ripoff Report on 06/20/2012 03:00 PM and is a permanent record located here: http://www.ripoffreport.com/r/Light-in-the-Box/internet/Light-in-the-Box-Refund-Me-Internet-900494. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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