- Report: #930001
Report - Rebuttal - Arbitrate
Complaint Review: Lighting Catalog
Lighting CatalogInternet United States of America
Lighting Catalog IS A RIP OFF! Internet
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We called the company and explained the situation and spoke to Katie at ext. 572. She said that because it was passed 30 days...she couldn't do a return or credit or anything. I told her that the website info was misleading and the fixture wasn't truly 27" as expected. She explained that the chain is adjustable. So I asked her even if we make the chain the smallest it can go....would it be exactly 27" from ceiling to the bottom of the fixture and she said NO! It would still be longer than 27".....so here she is agreeing with me but at the same time would not do anything for me!!!! We have to eat the $500!!! HORRIBLE CUSTOMER SERVICE!!!! DO NOT ORDER FROM THIS WEBSITE!!! MISLEADING INFORMATION!!! CONSUMERS BEWARE!!!
This report was posted on Ripoff Report on 08/20/2012 03:31 PM and is a permanent record located here: http://www.ripoffreport.com/r/Lighting-Catalog/internet/Lighting-Catalog-IS-A-RIP-OFF-Internet-930001. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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