- Report: #318583
Report - Rebuttal - Arbitrate
Complaint Review: Lighting Universe
Lighting Universelightinguniverse.com Kirkland, Washington U.S.A.
Lighting Universe BEWARE OF HIDDEN RETURN POLICY AND POOR CUSTOMER SERVICE Kirkland Washington
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I recently ordered a set of lights from here but due to a confusing interface ended up getting the right model but the wrong finish. When I tried to recitify the mistake they wanted me to pay to ship back the product and charge me a 15% restocking fee.
I finally relented but then my e-mails where ignored.
I called after not receiving a return e-mail after several tries. Turns out they have a 30 day return policy. Even though I had contacted them within a week of receiving the wrong product and made a decision to return the products (with unnecessary penalty) with more than 2 weeks left in the 30 day period they got me one more time. I was told since they had not received my e-mails (which were not bounced so how did they not receive them?) saying I wanted to return the products within 30 days I was now subject to a 50% restocking fee. I complained that I had contacted them and initiated the return within a week of receiving the product. I also stated that I had sent several e-mails within in the 30 day period stating my wish to return the lights with the wrong finish (with 10% penalty) and exchange them for the lights with the right finish. They said they never received them (How convenient for them). I told them I had proof in my sent buffer of the sent e-mails and the fact that they had not bounced. To no avail.
I finally registered a complaint with the Better Business Bureau and saw an avalanche of complaints from other customers that were not resolved. They ended up offering me the same 50% restocking fee as a resolution.
I learned of their dishonest practices to late. So I am posting in hopes of warning off some other consumers. There are many places to buy lights. My advice is to avoid this dishonest vendor. Once again shop at Lighting Universe at your own risk.
Moorestown, New Jersey
This report was posted on Ripoff Report on 03/17/2008 09:33 AM and is a permanent record located here: http://www.ripoffreport.com/r/Lighting-Universe/Kirkland-Washington-98034/Lighting-Universe-BEWARE-OF-HIDDEN-RETURN-POLICY-AND-POOR-CUSTOMER-SERVICE-Kirkland-Washin-318583. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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