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  • Report: #999558

Complaint Review: Lighting Universe

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  • Submitted: Fri, January 18, 2013
  • Updated: Fri, January 18, 2013

  • Reported By: Greg — Escondido California United States of America
Lighting Universe
Internet United States of America

Lighting Universe ATG Stores They are crooks! Do not buy from these unethical jerks! Internet

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I order four lights from these jerks and two days later my client found some other lights that she liked better. I called and asked if I could cancel the order and do an exchange for some other lights. I was told that since I called and canceled right away that it was not a problem.  This person even called the manufacturer while I was on hold to make sure we could cancel the order! The Christmas Holidays came and went and so I finally got back to Lighting Universe (ATG Stores) three weeks later to get the new lights that my client decided on they told me that the original order that I canceled was in process and that I could not cancel the order. I informed them that I had already canceled the order and I told them the representative that I spoke with and they said that she should not have done what she did and the order was non- cancelable. They told me that I could always resell the lights on ebay. Rude! They told me that the restocking fee was 75% and that they would refund me $425 out of a $1,700 order.

I called my credit card company to see if they could help and basically they said that I did not have much of a case because I did not have a order cancelation confirmation number. Do buy anything from atg stores or Lighting Universe. They are crooks!!

This report was posted on Ripoff Report on 01/18/2013 10:46 PM and is a permanent record located here: http://www.ripoffreport.com/r/Lighting-Universe/internet/Lighting-Universe-ATG-Stores-They-are-crooks-Do-not-buy-from-these-unethical-jerks-Inte-999558. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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