- Report: #175385
Report - Rebuttal - Arbitrate
Complaint Review: Lightinguniverse.com - Allied Trade Group - Aziano Lighting
Lightinguniverse.com - Allied Trade Group - Aziano Lighting11730 118th Ave NE, Suite 100 Kirkland, Washington U.S.A.
Lightinguniverse.com - Allied Trade Group - Aziano Lighting customer service unresponsive to missing product replacement, ripoff Kirkland Washington
*Author of original report: responding to Cherie
*Consumer Suggestion: Tracy and Gary
*Author of original report: replying to comments filed by company and Cherie
*Consumer Suggestion: The Joys Of Customer Service
*REBUTTAL Owner of company: Lighting Universe prides itself on great Customer Service
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Lighting Universe does have a great selection on their website. However, that is about the only thing going for them. Their salesmen do not return phone calls, and the customer service representatives only want to help if they can fix a situation quickly. And don't bother trying to speak to a supervisor, that will never happen. I tried many times, never happened.
I ordered over $700 worth of fixtures from them on 11/29/05 (which I found out too late I could have ordered for ~$150 less on another site). The order came quickly but one of the fixtures was missing the lampshades. I dealt with customer service rep Sylvia for almost 2 months to get the correct lampshades. She tried in the beginning, but after receiving the FOURTH set of incorrect lampshades, she no longer returned my calls or emails.
I finally called the manufacturer myself and got a hold of someone who shipped out the correct lampshades immediately. If I had not taken care of the situation myself, I'd be sitting on $700 worth of useless fixtures and no one to help me. All the fixtures matched, so without the one set of lampshades, I had nothing, all fixtures were worthless.
FYI - the manufacturer was Aziano Lighting, might want to stay clear of them too as it was their incompetent staff member who kept sending out the wrong lampshades. Apparently neither lightinguniverse nor the Aziano Lighting rep could find a list of part numbers for their fixtures. The item numbers on the lampshades I kept getting did not even match the item number of the fixture I had. The sticker specifically stated the fixtures the lampshades were for and my fixture was not one of them.
How is that for terrible customer service? And I had sent dozens of emails and left voice messages for Sylvia and the customer service manager, no one will call me back or email me. And other reps will only say "Oh, you've dealt with Sylvia in the past, you should talk with her about this then, let me forward you to her voicemail." No one else wanted to step up and help.
Andover, New Jersey
This report was posted on Ripoff Report on 02/08/2006 04:34 PM and is a permanent record located here: http://www.ripoffreport.com/r/Lightinguniversecom-Allied-Trade-Group-Aziano-Lighting/Kirkland-Washington-98034/Lightinguniversecom-Allied-Trade-Group-Aziano-Lighting-customer-service-unresponsive-175385. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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