• Report: #727573

Complaint Review: Lightyear Wireless

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  • Submitted: Tue, May 10, 2011
  • Updated: Sat, September 08, 2012

  • Reported By: Joe McHenry — Navarre Ohio United States of America
Lightyear Wireless
1901 East Pointe Pkwy, Louisville, Ky 40223 Internet United States of America

Lightyear Wireless Lightyear Network Solutions You can't beat free. Lightyear isdevelpoing the most loyal customer base by offering their service for free. 1 in 4 will ever be free Internet

*General Comment: CURRENT Lightyear (FREE) Wireless Customer

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I joined Lightyear with some reservations only as a Manager on March the 11th, 2011. I ordered my phone on March the 17th. A certified refurbished phone.  I arrived home on the 22nd to find I had missed UPS. I had to drive to the UPS garage and wait until 7:30 to get my phone because a signature was needed. The phone's finish had paint scratched off around the keyboard. It also had about an inch scratch on the screen.

On the 23rd I called customer service to turn on my service.   On the 24th they told me my phone was defective and they were sending a new one.  On the 29th of March I again had to go to UPS and wait till 8:30 pm.  On the 30th I called customer service to turn on my phone and to port my number. I spent the next five days and 4 hours on the phone (my dime) trying to get my number ported. Lightyear claimed my carrier would not port my number.  My carrier said it was Lightyrear not following procedures. I finally called customer service and Chris a wonderful customer service rep took my carriers number and I had service within the hour.

My new phone could only get 0-2 bars of coverage and talking was choppy in my house. My backup phone had full bars. My phone would need charging after 30-45 minutes of use. I was on call at work and had to use my backup phone to communicate. I sent it back and got a Rumor2. The Rumor2 only got 0-2 bars in my house.  I sent it back 1st class mail. It should have only taken 3 days to get there. It took a week before they acknowledged they had received it.

VP Ron Mattingly was willing to upsell me to another phone. I said no thanks! Just a refund please. He said the phone was scratched and I bought it. He refurred me to Customer Service.   An e-mail stated that Mr Mattingly & Mr Pike (Customer Service Director) said the phone was scratched and they would be out $99.99.  No refund! I received my first phone with scraches and I put a few on using it .  It seemed to scratch easily and they took it back , no questions asked. 

Presently, Lightyear has a promotion on Rumor 2's. Buy 2 for $9.99 or one and get a months free service  (a $59.95 value) for only $9.99! They are practically giving them away, but fight me tooth and nail on a refund!

I could not promote Lightyear while all this was going on.  My experience was bad phones, poor service and  uncaring  leadership in customer service. What was I going to say"Bad phones, poor coverage"!  I am out $124.98 for my website fees and $52.87 for my phone. They will not give me a refund  either on my website fees or the phone. They still have my phone! 

I cannot say everything is Lightyear's fault, but the past 7 weeks have been  horrible!  It is one thing for 1 or 2 things to go wrong, but everything? 

They claim they are building the most loyal customer base by offering free service. You have to refer 3 to five customers to get it. That means 65-80% will always pay.  If their experienceis anything like mine, they will leave quickly!  I suggest they avoid Lightyear altogether.

This report was posted on Ripoff Report on 05/10/2011 07:58 AM and is a permanent record located here: http://www.ripoffreport.com/r/Lightyear-Wireless/internet/Lightyear-Wireless-Lightyear-Network-Solutions-You-cant-beat-free-Lightyear-isdevelpoing-727573. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 General Comment

CURRENT Lightyear (FREE) Wireless Customer

AUTHOR: Curtis Frierson - (United States of America)

Lets be  fair about to the information the gentleman provided about HIS experience as a Customer of Lightyear (FREE) Wireless! 

I too joined Lightyear as a Customer in May 2010.  And YES, I did get a refurbished Motorola Q smartphone, and it did work.  The service in Phoenix, where I lived was adequate as compared to my Sprint phone I ALSO had!

And YES, I had a problem with my Motorola Q, but they did replace it within an acceptable period of time.  But, like most people I got water in it, and it got FRIED, so I had to BUY another one because it was McDonald's flimsy cups fault, not that there was a defect in the phone!

But unlike the gentleman, I continued going after FREE wireless service, and within 2 months I DID refer my 3 Customers so that I met the qualification for FREE wireless service.  As of August 2010, my $59.99 bill for UNLIMITED  everything wireless service started being ZERO, and as of this writing September 2012, I am STILL receiving FREE wireless service on my BRAND NEW Galaxy S II Samsung android base smartphone.  As of TODAY, that's over $1,400.00 in wireless bill SAVINGS  that will not STOP! 

 (Lightyear no longer offer refurbished phones.)

Its not hard to search online for The Smartphone Club to find out my cell number, and should you decide to call me, you will find my FREE SERVICE smartphone will ring just like everyone's cell phone who are choosing to KEEP PAYING a monthly wireless bill, because they are NOT a Lightyear Customers!

Or they are a current Lightyear Customer who don't have ANY friends with a cell phone  they can refer to Lightyear to help them to qualify for THEIR own wireless service to become FREE for life!

And YES, since I've been in Lightyear, I've had 4 or 5 different smartphonephone devices.  But, my NUMBER is what qualifies for FREE wireless service, not the device I use.  Chances are, if you are like MOST PEOPLE, you've changed phones a few times in your cell phone life, as well!

So, if the gentleman had a problem, its one that was and still is not the typical experience of  AVERAGE Customers in Lightyear.  If that was the case, Lightyear would not be setting RECORDS each month gathering NEW Customers and sponsoring NEW Representatives!
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