- Report: #727573
Report - Rebuttal - Arbitrate
Complaint Review: Lightyear Wireless
Lightyear Wireless1901 East Pointe Pkwy, Louisville, Ky 40223 Internet United States of America
Lightyear Wireless Lightyear Network Solutions You can't beat free. Lightyear isdevelpoing the most loyal customer base by offering their service for free. 1 in 4 will ever be free Internet
*General Comment: CURRENT Lightyear (FREE) Wireless Customer
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On the 23rd I called customer service to turn on my service. On the 24th they told me my phone was defective and they were sending a new one. On the 29th of March I again had to go to UPS and wait till 8:30 pm. On the 30th I called customer service to turn on my phone and to port my number. I spent the next five days and 4 hours on the phone (my dime) trying to get my number ported. Lightyear claimed my carrier would not port my number. My carrier said it was Lightyrear not following procedures. I finally called customer service and Chris a wonderful customer service rep took my carriers number and I had service within the hour.
My new phone could only get 0-2 bars of coverage and talking was choppy in my house. My backup phone had full bars. My phone would need charging after 30-45 minutes of use. I was on call at work and had to use my backup phone to communicate. I sent it back and got a Rumor2. The Rumor2 only got 0-2 bars in my house. I sent it back 1st class mail. It should have only taken 3 days to get there. It took a week before they acknowledged they had received it.
VP Ron Mattingly was willing to upsell me to another phone. I said no thanks! Just a refund please. He said the phone was scratched and I bought it. He refurred me to Customer Service. An e-mail stated that Mr Mattingly & Mr Pike (Customer Service Director) said the phone was scratched and they would be out $99.99. No refund! I received my first phone with scraches and I put a few on using it . It seemed to scratch easily and they took it back , no questions asked.
Presently, Lightyear has a promotion on Rumor 2's. Buy 2 for $9.99 or one and get a months free service (a $59.95 value) for only $9.99! They are practically giving them away, but fight me tooth and nail on a refund!
I could not promote Lightyear while all this was going on. My experience was bad phones, poor service and uncaring leadership in customer service. What was I going to say"Bad phones, poor coverage"! I am out $124.98 for my website fees and $52.87 for my phone. They will not give me a refund either on my website fees or the phone. They still have my phone!
I cannot say everything is Lightyear's fault, but the past 7 weeks have been horrible! It is one thing for 1 or 2 things to go wrong, but everything?
They claim they are building the most loyal customer base by offering free service. You have to refer 3 to five customers to get it. That means 65-80% will always pay. If their experienceis anything like mine, they will leave quickly! I suggest they avoid Lightyear altogether.
This report was posted on Ripoff Report on 05/10/2011 07:58 AM and is a permanent record located here: http://www.ripoffreport.com/r/Lightyear-Wireless/internet/Lightyear-Wireless-Lightyear-Network-Solutions-You-cant-beat-free-Lightyear-isdevelpoing-727573. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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