interference
  • Report: #946175

Complaint Review: Lincoln financial

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  • Submitted: Tue, September 25, 2012
  • Updated: Sat, October 06, 2012

  • Reported By: rockodds — Dallas Texas United States of America
Lincoln financial
8801 indian hills drive omaha, Nebraska United States of America

Lincoln financial Paid the claims but now using collection agency to get money back. omaha, Nebraska

*Consumer Comment: possible solution

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I run a small dental office North of Dallas. Several months ago, a patient walked in with Lincoln financial group dental insurance. We did not have previous dealings with them. We had the insurance verified and provided treatment.

We accepted their fee schedule which was low to start with but we were a start-up company and the patient was nice so I was okay with it.  We treated the patient to routine procedures then billed the insurance. The insurance initially paid like they were suppose to. Then a few months later, they wanted their money back citing that the patient did not have insurance at the time of treatment and that THEY did not know this at the time of treatment because of a 30 day lapse or something. The first request was for $215 which I sent back, then they wanted another $120 otherwise they were going to sic their collection service at me.

I have been in this business a long time and have never encountered anything like this. Its already difficult running a business at their low fee schedule, now they wont even honor that.

We did not provide all the treatment on the first day so why did Lincoln grp not notify us immediately before we wasted half a day providing treatment?  We, in turn, were unsuccessful in collecting that money we returned to Lincoln from the patient and had to put her on our collection service.

I dont understand why I am paying for THEIR mistake. If they had simply said that the patient did not have active insurance, then I wouldnt have wasted half a day treating her for money that I cant collect from Lincoln. Its companies like lincoln financial grp that makes it difficult to be honest in this type of business.

If you are a provider, you should not take their insurance. If you are a employer or employee seeking insurance; dont use Lincoln as they are not honest and YOU will be stuck with the bill at the end. I feel that it is my duty to warn as many of my collegues as possible (on the internet and otherwise) of your practices as nobody warned me.

This report was posted on Ripoff Report on 09/25/2012 12:06 AM and is a permanent record located here: http://www.ripoffreport.com/r/Lincoln-financial/omaha-Nebraska-/Lincoln-financial-Paid-the-claims-but-now-using-collection-agency-to-get-money-back-oma-946175. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Consumer Comment

possible solution

AUTHOR: Roy - (U.S.A.)

my name is roy and i am the one who wrote the report prior to your's about Lincoln trying to not pay my wife's claim.  if you read my report you will find the phone number to the CEO in New Hampshire. it took me a few hours to track him down but the people in Omaha buckled down and decided to pay up within a couple of hours of me contacting his office.  in the end of my situation they did pay all money that was owed but only because i tracked down the CEO.  they even fired the claims agent that mishandled my wife's claim.  i still plan on suing them for the hell they put me thru and the waste of time. anyway, call the CEO and be sure to tell them Roy gave you the phone number.
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