- Report: #377193
Report - Rebuttal - Arbitrate
Complaint Review: Lingo, Inc.
Lingo, Inc.7901 Jones Branch Drive, 9th Floor McClean, Virginia U.S.A.
Lingo, Inc. Lingo defrauds customers who switch carriers by making it impossible for them to cancel their accounts! McClean Virginia
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At the end of May, I sent an e-mail to Lingo requesting that my account be canceled. This message was returned undeliverable. I got through in September to cancel and requested a credit for the months I had been charged since switching to Comcast. I was refused. I contacted American Express to file a dispute on the charges and was informed by my customer service rep that she had initiated the dispute and charged back $55.33 to Lingo for two of the service months in question. Within 24 hours Lingo sent me a "Final Notice Prior to Placement with a Collection Service".
My attempts to resolve this issue with Lingo have been refused. Customer service reps simply cite their policy that cancellations can be made only by phone. When I insisted I had made several attempts, I was informed that my claim was impossible since they have 24/7 customer support. I have requested my phone records from Comcast to support my claim. Even tonight I experienced the same voice message stating that the Lingo mailbox was full before my call was dropped.
Lingo has threatened to refer my case to collections if I don't pay within 10 business days. These charges are unfounded and I am resolved to fight to ensure my good credit rating and bring Lingo's business practices to light.
This report was posted on Ripoff Report on 09/30/2008 12:02 AM and is a permanent record located here: http://www.ripoffreport.com/r/Lingo-Inc/McClean-Virginia-22102/Lingo-Inc-Lingo-defrauds-customers-who-switch-carriers-by-making-it-impossible-for-them-377193. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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