I had been a customer of Lingo's for at least a couple of years and had not had too many problems with the service, just the usual outages, common to all VOIP providers. My wife bought two airline tickets a week and a half ago so I logged into our bank's web site to make sure they cleard and they had. While on the bank web site I also noticed Lingo had ran a charge of $248.43 and while it was listed as pending it was immediately deducted from my account. All was fine and well with the world or so I thought.
Then Lingo emails me threatning to cut off my service! I called Mr. Beneflor Mas back (and after having some difficulty understanding his accent) managed to explain that he had taken the money from me 10 days or more prior. Also I asked that he not just run the charge again and freeze up $500 of my money. Mr. Mas was given the phone number on the back of my bank card and was to call the bank and fix this.
When I got home Mr. Mas emailed to tell me that he had "processed" the charge, and after looking at my bank account I saw that he had TAKEN $500 from me! After taking a screen cap of the bank site showing his double error, I emailed him back at which time the JERK ran the $248.43 charge agian in retaliation for me having the nerve to complain about his stupidity. So now I have $750 frozen for a good part of the day causing my account to go negative while other charges came in!!!
I tried talking to the bank and was told that there was nothing I could to to stop this fraud until either Lingo took the money or the holds fell off in 3 buisiness days!!!! I had to cancel the card to stop Lingo from machine-gun charging the same amount again and again. They are horriable uncaring jerks, they have a to hell with you, we are going smash your face in until we have what we want attitude. Even after I SHOWED THEM what they were doing to me they just kept right on trying to cause as much damage as they possiably could!
NEVER DEAL WITH THESE LYING SNAKES! One day they will BITE YOU! I am telling you, years of being a high paying customer (thousands of dollars a year), they make an error and it's straight to slash and burn! Talking to a supervisor (Katherine Manuel in my case if she even is a supervisor) just gets you the run around and lies about how they only ran the charge ONCE! The bank told me about at least 4! Mr. Mas admitted to 2 of them in his email.
There are like 1,000 VOIP providers out there, TAKE HEED, this one is not worth the risk.