• Report: #751990

Complaint Review: Link-assistant.com

Thank You

Read how Ripoff Report saves consumers millions.

  • Submitted: Tue, July 12, 2011
  • Updated: Mon, September 24, 2012

  • Reported By: Paul — California United States of America
Link-assistant.com
unknown Internet United States of America

Link-assistant.com SEO PowerSuite seo power suite, link assistant, hidden charges unknown, Internet

*Consumer Comment: I am a consumer

*Consumer Comment: As a consumer, I am also a victim

*UPDATE Employee: Most of the report's statements are not true

What's this?
What's this?
What's this?
Is this
Ripoff Report
About you?
Ripoff Report
A business' first
line of defense
on the Internet.
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

Does your business have a bad reputation?
Fix it the right way.
Corporate Advocacy Program™

SEO Reputation Management at its best!

First, you shell out $250 for SEO Power Suite that includes 4 tools: 1. Rank Tracker 2. Website Auditor, 3.SEO SpyGlass 4. Link assistant.

It works. For 6 months.

Next, six months later...

Surprise, surprise! The software stops working.

Too late for refunds. You've been had.

It turns out, you should have studied very carefully the info at the bottom of this page:
http://www.link-assistant.com/prices.html

No, you will never even find that page if you click on "Order" links of the web site or on big green "Order Now" buttons.

You will find that link only if you read the rebuttals posted here by a link-assistant employees posing a s a happy, trustworthy consumers (by the way, note their attitude).

So be prepared to spend $299.95/year to keep your SEO PowerSuite running in addition to $250 you have spent only half a year ago. [continued below]....
.....

Not only that, they charge 8% "tax" at the checkout and it's not included in price nor mentioned anywhere.

Thus, if you are purchasing their "Live! Plan for the full SEO
PowerSuite pack" (4 tools) it will cost you not even $299.95/year, it
will cost you $299.95 + $24 tax

Again, it isn't obvious from the advertising and product description on link-assistant.com
If it were obvious, you wouldn't be reading all these rip-off reports about SEO PowerSuite including the one you are reading now and I wouldn't be wasting my time writing it.

Bottom line: for each of SEO PowerSuite tools you can find a comparable alternative  where you will pay either for software, one-time, or for a monthly web site subscription without any surprises.

This is not about the product, which is OK, it's about the way it is being sold where a consumer is given the role of a sucker.



This report was posted on Ripoff Report on 07/12/2011 01:41 PM and is a permanent record located here: http://www.ripoffreport.com/r/Link-assistantcom/internet/Link-assistantcom-SEO-PowerSuite-seo-power-suite-link-assistant-hidden-charges-unknown-751990. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.

Click Here to read other Ripoff Reports on Link-assistant.com

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Search Tips
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?
REBUTTALS & REPLIES:
0Author 3Consumer 0Employee/Owner
Updates & Rebuttals

#1 Consumer Comment

I am a consumer

AUTHOR: ylee - (United Kingdom)

i just wanted to reply and give my experience.

Link assistant is a great tool and i use it daily. I currently have the enterprise edition.

it clearly says on the site that you get a full life time licence which included feature updates with FREE 6 MONTHS subscription to the algorithm updates.

once the 6 months is up you have a choice to pay for another 6 months to a year for the algorithm updates. your software will not stop working if you dont purchase it. so for people reading this....heres the facts

1. it is a life time features, bugs and new version licence, meaning you get updates to the software and bug fixes for free for life.

2. the algorithm updates is free for only 6 months and then you pay yearly or 6 monthly.

in my opinion this is very fair. so for all the people saying link assistant is a rip off, it's not. people should learn to read properly and understand what they are paying for.

using an analogy, if you buy a car with say 6 months free service, the car isn't going to not work if you choose not to service it after 6 months is up is it? same thing here......the software you buy is for life, the algorithm updates is a choice........
Respond to this report!
What's this?

#2 Consumer Comment

As a consumer, I am also a victim

AUTHOR: Vivian - (Canada)

Paul did not lie since I am also a victim.  It is very deceitful. Link-assistant.com should clearly indicate their product as "6-month license".  It truly is 6 month license, not so called "life-time license". 

One additional note, I personally do not think it is professional for link-assistant.com to call Paul a liar telling lies in public. There may be miscommunications here and there. However, all things considered, Paul does have a very valid complaint. As a company, link-assistant.com should take this seriously and actions should be taken. Change the misleading marketing practice and offer a true "life time license" to the disappointed customers or offer a refund.
Respond to this report!
What's this?

#3 UPDATE Employee

Most of the report's statements are not true

AUTHOR: Link-Assistant.Com - (Belarus)

Paul, I understand that you feel dissatisfied because you missed some important info on our website.

However some of your statements are not true. Let me explain.

1) You write: "It turns out, you should have studied very carefully the info at the bottom of this page:
http://www.link-assistant.com/prices.html

 No, you will never even find that page if you click on "Order" links of the web site or on big green "Order Now" buttons."

In fact, the page with Live! Plan prices is linked-to from nearly every page of our website, including the homepage www.link-assistant.com. Please check the website. There is a link with the anchor "Software prices".

Furthermore, the information about Live! Plans IS provided on all "Order" pages. Please check any of the order pages and you will see that.

Just like I said, I am sorry that you missed this info, but I do not think that it is fair to blame our company for this. The info IS on our website and is easily accessible. More to that, for people familiar with SEO it is a common fact that SEO software required paid updates like the ones called Live! Plan. So the issue results from your not knowing the specifics of the industry + your not reading the information on the website carefully.

2) You write: "Thus, if you are purchasing their "Live! Plan for the full SEO 
PowerSuite pack" (4 tools) it will cost you not even $299.95/year, it
 will cost you $299.95 + $24 tax"

You are saying that you have purchased SEO PowerSuite for $250. Which makes it obvious that you own a Professional version of SEO PowerSuite. Not please check the page with prices again:

http://www.link-assistant.com/prices.html#liveplan

You will see that Live! Plan for SEO PowerSuite Professional for one year costs $124.95 

It is not even close to $299.95 you are writing about.

I understand that you don't wish to pay any more for your SEO software, but I do not think this is a fair exaggeration when you nearly triple the price. For a person who is familiar with our company, this is an exaggeration ok but for a new personm this is a misleading piece of information which is not true. Are we here to lie about the companies we do not like?

We've got over 200 thousand satisfied clients who understand that good SEO software needs these paid updates like a car needs gas. I see that you agree that the software is of good quality. But unfortunately, it is a problem for all SEO software providers, including our direct competitors: too many people still refuse to understand that with SEO software, you need to pay for quality continuously. It is not a one-time payment like a Windows license. It's more like an anti-virus software that also needs constant updates.

And, once again - the links you haven't noticed have been on the website for years, so I wonder if you would please stop lying about this in public.

Respond to this report!
What's this?
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?

Advertisers above have met our
strict standards for business conduct.



Ripoff Report Legal Directory