- Report: #1139342
Report - Rebuttal - Arbitrate
Complaint Review: Linksys
Linksys Belkin ROUTER SCAM, CUSTOMER SERVICE FRAUD Nationwide
*General Comment: Why??
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I bought a top of the line Linksys EA6500 Router in 2013 from Best Buy for 2013. They told me it could support as many devices as I could throw into my home wirelessly, including my HD TVs. The router worked pretty good for the first year, but as soon as the warranty was up it started malfunctioning left and right.
Before hand it might reset itself once a day or every other day. This would interrupt watching Hulu on our HD TV and take a few minutes to resume. It became a normal aggravation after a while and we just went with it. But recently the router has been shutting down 10-15 times per day. It's interrupting business calls, online communications and our work. It's interrupting our personal time after work when we want to watch a show. And no, the modem is working perfectly fine - it only has an issue once every other month if that.
So I called Linksys who asks for the serial number. He then tells me that he cannot assist me because their crappy 1 year warranty "just expired". He said they wouldn't be able to replace it unless I bought the new warranty, nor would they be able to offer me ANY service. I said I would have absolutely no problem buying a new router if that is what I needed, but I simply wanted the one they sold me to work.
The sketchy thing is that the timing of these failures mysteriously happening RIGHT after going out of warranty, makes me wonder if Linksys isn't intentionally sending out messages/signals to these routers to make them fail. Like a major ROUTER SCAM. Then they force you to buy an extended warranty before they will diagnose what the problem is on your router (CUSTOMER SERVICE FRAUD). If they want to charge me for the fix, fine. If they want to charge me for a new router (if I need one) fine. BUT SCREW YOU LINKSYS if you think customer service is forcing your customers to pay you to speak to them!
I WILL NEVER BUY ANOTHER LINKSYS ROUTER, DESPITE OWNING THEM MY ENTIRE LIFE. You just lost a life-long customer and I'm sure this report will cause you to lose many others. Screw you companies who s**t all over customer service. You've forgotten what being human is. Linksys can keep running this fraud scheme, but I'm moving on. I'm not getting another device they can shut down on me in a year to sell me some extended warranty plan or a new router. The FCC should look into this company for fraud.
This report was posted on Ripoff Report on 04/16/2014 11:58 AM and is a permanent record located here: http://www.ripoffreport.com/r/Linksys/nationwide/Linksys-Belkin-ROUTER-SCAM-CUSTOMER-SERVICE-FRAUD-Nationwide-1139342. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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