• Report: #1054315

Complaint Review: Liquidation Channel

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  • Submitted: Tue, May 28, 2013
  • Updated: Tue, May 28, 2013

  • Reported By: Kathy — Tennessee
Liquidation Channel
Internet USA

Liquidation Channel Not the stones advertised? Internet

*Consumer Comment: Conflict of Interest

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Liquidation Channel is on TV locally and internet.  While their jewelry is inexpensive, buyer beware:  

I bought what was advertised as a three stone amyethst, citrine and peridot ring.  On first wearing, the supposed citrine fell out and was lost.  I took the ring to my local jeweler to see about having a replacement citrine put in and to my surprise he told me the remaining stones were neither amethyst nor peridot but colored CZ stones.  

Now I'm wondering if the supposed "Tanzanite" ring I also bought from Liquidation Channel is, in fact, Tanzanite or just more colored CZ stones.  I'm too embarrassed to take it back to the jeweler to find out.

I won't shop with this dishonest company again and warn others about Liquidation Channel's reputation.

This report was posted on Ripoff Report on 05/28/2013 08:25 AM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Consumer Comment

Conflict of Interest

AUTHOR: Woody - ()

So, you took an item that you purchased through a jewelry retailer, and took it to ANOTHER jeweler (who is a business competitor), and then that jeweler tells you the item is fake, and you just believe it without question?

This is what is called a conflict of interest.  Unfortunately, while some jewelers may be honest and hardworking, many simply care about their business succeeding.  

This is like buying a car built by Ford, and taking it to a Chevy dealership asking if you bought a great car.

While it sucks that your stone fell out, taking a jewler's advice is frankly a bad decision.  Primarily, you're already upset about a damaged item, therefore you're willing to believe any negative thing they say about the item, allowing them an opportunity to more than likely convince you to purchase something from them.  

How do I know this?  I speak from experience, regarding the same company.  I've bought a LOT from Liquidation Channel, and of the very few pieces I have received damaged (perhaps 3 or 4 out of 150+ pieces), they always are willing to replace or refund.  I've also bought a lot of items at different price ranges, and have had local jewelers state to me that the items were fake, when taking them in to be resized, or set into new settings.  Each time I've taken the item to a certified appraiser for insurance purposes, and every appraiser has verified the stones are not fake, and have explained the way many jewelers operate in this fashion.  

Instead of taking the word of some local jeweler, who's probably mad that you shopped online instead of in his store, try working out the problem and getting a replacement or refund, instead of blasting the company online.  While it's unfortunate that the stone fell out, it's more unfortunate that you're unwilling to put some effort into the situation, and instead taking the advice of someone who has no business informing you of such claims.

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