- Report: #460599
Report - Rebuttal - Arbitrate
Complaint Review: Liquidation.com Liquidity Services Inc
Liquidation.com Liquidity Services Inc1920 L Street, NW, 6th Floor Washington, District of Columbia U.S.A.
Liquidation.com Liquidity Services Inc Beware, Liquidation.com does not honor their dispute system & will not assist with shipping disputes when they arrange shipping. Washington District of Columbia
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I ordered a Samsung 40" & a 46" LCD HDTV that was listed & advertised as fully working & based on the pictures & inspection tag, they were basically new units. I usually pick my items up at the UPS freight warehouse. I always follow shipment tracking & when the shipments reaches the UPSF warehouse, I pick it up the same day. On this transaction, instead of holding at the warehouse, the TV's were put on a UPSF truck for delivery to my residence. The warehouse contacted the driver, & we arranged to meet near my residence at a shopping market loading area. I picked up the TV, the driver actually helped me load them in my suv. When I got home, I opened the units for inspection & found that the 46" was as advertised & "like new". The 40" unit had a cracked screen & taking a closer look at the box, I could see that it was not in the same shape as shown in the original pictures. I thought, no big deal & I opened a despute with liquidation within the time allowed , as I have done in the past when there was an issue. It took more than 30 days, & the dispute was denied.
Liquidation denied that claim because UPSF denied any wrong doing & that I recieved the units without a complaint. I try to protect myself against loss by allowing liquidity sevices to arrange the shipping to ensure that I am covered in the event of damage prior to my receipt of merchedise. I tried to pursue this through UPSF myself, but I did not have a claim, because I was not the shipper. Liquidation refused to make any attempt in re-opening the claim with UPSF & in there own words.... "We cant re open the claim, because we are not UPS and they already have a valid reason to deny the claim. We are sorry foryour loss and inconvenience, but the claim will stay as is."Thank you,
Liquidation.com Dispute Team. Reported this to BBB & Liquidation deactivates my account & still does nothing to help. In the end, I am out of $819 at no fault of my own.
Bel Air, Maryland
This report was posted on Ripoff Report on 06/11/2009 04:58 AM and is a permanent record located here: http://www.ripoffreport.com/r/Liquidationcom-Liquidity-Services-Inc/Washington-District-of-Columbia-20036/Liquidationcom-Liquidity-Services-Inc-Beware-Liquidationcom-does-not-honor-their-disput-460599. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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