- Report: #938858
Report - Rebuttal - Arbitrate
Complaint Review: Liquidation.com
Liquidation.com1920 L Street, NW, 6th Floor, Washington, District of Columbia United States of America
Liquidation.com Liquidity Services, Inc. Fraud...there is no other way to describe it. Just straight up fraud, and these folks need to be put out og business! Washington, District of Columbia
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My shipment arrived in five or six separate boxes 3 of which were completely busted open, crushed, and had merchandise spilling everywhere from the seems of the boxes. When I got home I reported the "Shipment" as damaged via email to the Sales Department at Liquidation.com.....I received no response.
It took two emails and two days before anyone from Liquidation.com responded. Per the instructions given to me at the time (when they finally responded) , I made a list of what was damaged, took photos, and then uploaded those photos as directed.
A few days later I was notified that Liquidation.com would not reimburse me for the value of the items danged, and or lost as a result of their poor packing and shipping. Apparently I took to long to file my claim, despite the fact that I had already notified them via email within hours of delivery.
Unbeknownst to me at the time, their was a specific process and time limit for filing a claim. By the time they originally responded, my time limit had already expired to file a Refund. So in reality the point was mute and they told me to go through all the trouble of taking inventory on 200 items just to string me out even further.
The only other possible hope was to file a Damage Claim against UPS. However, I had purchased over 200 items and by the time I completed inventory I was one day over the limit. However, that option was mute because it wasn't UPS's fault, it was Liquidation.com's fault for poor packing , and processing of my items. No foam, no bubble wrap, just raw merchandise cramped to the hilt on top of more raw merchandise.
Although these people claim to have a Return Policy, it is a very short and unrealistic time window and there is a specific process for doing so. This process also happened to be HIDDEN until after you buy your merchandise.
I found my entire experience Liquidation.com and the attitude of the Customer Service and Sales Reps to be the emptimy of Ripping someone off. I would have been better off going to a local Garage Sale or Swap Meet. At least then, I would have had better control and assurance that I got what I paid for.
These people strung me out for six weeks with emails and unreturned phone calls until it was too late for either of us to file a claim with UPS as well, which is another reason why I warn anyone who is thinking of doing business with Liquidation.com, to not do so. I feel they poorly packed my shipment on purpose and knew what they were doing from the start.
It is a scam to dump loose and unpackaged merchandise on the general public instead of taking it to the dump where most of what they are selling, belong.
This report was posted on Ripoff Report on 09/10/2012 12:13 AM and is a permanent record located here: http://www.ripoffreport.com/r/Liquidationcom/Washington-District-of-Columbia-20036/Liquidationcom-Liquidity-Services-Inc-Fraudthere-is-no-other-way-to-describe-it-Ju-938858. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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