- Report: #472899
Complaint Review: Liquidity Services; Liquidation.com;
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| Liquidity Services; Liquidation.com; 2791 S. Shiloh Rd, Garland, TX 75041
Cranbury, New Jersey U.S.A. |
|
Liquidity Services; Liquidation.com; Sold Damaged Goods as "returns" - should have been salvage! Cranbury, New Jersey
*UPDATE Employee: Request to Remove Complaint
*UPDATE Employee: Request to Remove Complaint
*Author of original report: Update
*Consumer Comment: Products sold on Liquidation.com are damaged and beyond repair
*Consumer Comment: Not a bad company at all!
*Author of original report: LIQUIDATION.COM
*Author of original report: American Express Won't stand behind claim
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When I picked these items up from the warehouse I was given a bunch of boxes all indicating DELL laptops from Staples. I opened the boxes and saw the laptops and left.
When I got home and opened the laptops up the screens were cracked on two of them, one of them did not power up and a third was not a 17" screen.
I immediately filed a dispute form, however the seller is now saying these items were checked at the warehouse by me and not reported then. I did not have access to an electrical outlet to power them on and therefore did not see the damage on the screens.
I spent $2,268 for these laptops and expect them to work or get my moeny refunded, which the seller refuses to do.
Bonnie
Paramus, New Jersey
U.S.A.
This report was posted on Ripoff Report on 07/24/2009 08:42 AM and is a permanent record located here: http://www.ripoffreport.com/r/Liquidity-Services-Liquidationcom/Cranbury-New-Jersey/Liquidity-Services-Liquidationcom-Sold-Damaged-Goods-as-returns-should-have-been-sa-472899. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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Search Tips#1 UPDATE Employee
Request to Remove Complaint
AUTHOR: Mike - (United States of America)
SUBMITTED: Wednesday, April 07, 2010
#2 UPDATE Employee
Request to Remove Complaint
AUTHOR: Mike - (United States of America)
SUBMITTED: Friday, April 23, 2010
#4 Consumer Comment
Products sold on Liquidation.com are damaged and beyond repair
AUTHOR: mak150 - (United States of America)
SUBMITTED: Monday, January 25, 2010
as long as we agree that we are buying junk that is beyond repair. then you are correct this is not a bad company.
I will not buy anything from them again, I can do better going to garage sale.!!
#5 Consumer Comment
Not a bad company at all!
AUTHOR: coldhandedman - (United States of America)
SUBMITTED: Sunday, January 03, 2010
Many people who first get into Liquidation type business', sometimes expect things that they shouldn't.
I have been purchasing items from Liquidation.com for over 6 months now.
To assume that customer returns are working, is absurd. It clearly says in each of their auctions regarding returns, that they can be returned for something simple as the wrong color...... or because it is not functioning correctly. It also says that it may or may not come with any accesories or even the original box.
People tend to get into this type of business because they think they are going to make easy money on customer returns.
The problem you face, is that someone may take a laptop to a store and just say "I don't want it any more, the laptop is slow". The person making $7 an hour is going to say "ok"
However, the customer didn't mention the fact that they spilt coke on the keyboard and now the motherboard is fried.
You have to assume the worst when you buy liquidated items. You have to ask yourself if you are willing to pay %70 of retail for something that may not work.
I have lost 250.00 on 1 item before, because I couldnt fix it. However, I have also made 1000.00 on 1 item before because I took the chance.
They are good at 75% of the auctions on electronics to test the 4 categories of whether it powers on, screen shows an image, the frame is good and the screen is good.
Sometimes they don't..... Even if they do, it doesn't mean that there arent other issues with the item that those 4 tests don't show. Like over heating issues. USB ports not working, the fan not working, the cd rom not working etc.
I have had very minor issues with Liquidation.com however, I have had 95% good report with them.
#6 Author of original report
LIQUIDATION.COM
AUTHOR: Bonnie - (U.S.A.)
SUBMITTED: Tuesday, July 28, 2009
#7 Author of original report
American Express Won't stand behind claim
AUTHOR: Bonnie - (U.S.A.)
SUBMITTED: Tuesday, July 28, 2009
I just received a letter from Am Ex stating they are unable to issue a credit for the amount spent because of the documentation I had signed accepting delivery. This is BS!! I could not have known the items were damaged until they were plugged in somewhere and of course there was no place in the warehouse not to mention ANYONE around to discuss anything with.
This is wrong!
