- Report: #1036526
Report - Rebuttal - Arbitrate
Complaint Review: Listia.com
Listia.com Viruses, maleware, loss of money and lack of support Internet
*Consumer Comment: Possible virus &/or Malware Victim of Listia
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Mar 07 12:11 am
I recently completed a few of your offers for credits and never got the credits. What I did get from the last offer I did was a virus on my computer that caused me to have to not only clear it with a virus remover, but I had to restore my computer systems to a previous restore point because the virus prevented me from being able to log in to any of my online accounts or upload files for delivery which cost my business about $500 in lost hours and I lost a $450 3D imaging software program (Corel) I installed last week as a result. The offer that gave me the virus was an image enhancement download. I am not asking you to cover my losses, I am however asking that you investigate this offer, find out what this virus is and how much damage it did to my computer, remove the offer and at least give me the credits I earned from the offers I finished so all of this trouble was not for nothing.
If nothing else, just find the virus and remove it from your site. Listia is a fun website, it would be a shame if I had to stop using it from fear of even greater losses. And please don't just let this go. I took the time to contact you on this matter, the least you can do is take the time to reply. I only mention this because I had a profile on here many months back where I was scammed by another user and when I made a complaint about it I waited 2 weeks for a reply and never got one. It took a long time for me to come back. It will not happen a third time. A website this popular should be safe to use.
Im very sorry that you've not received the credits for the offer you completed, and I'll do my best to help you get the credits you deserve as fast as possible. As much as I would like to solve your problem right away for you, this situation is out of the control of Listia directly, so please contact the company that posted the offer that you completed. Their offers are displayed on our site via a "window" so to speak. I will do my best to help you get to the bottom of this, but unfortunately, there's only so much I can do.
The first step is to visit the page: www.listia.com/account/buy_credits This page displays the four companies that supply the special offers for Listia: Trialpay, PeanutLabs, RadiumOne, Paymentwall. To view any offers you have completed, or started but not yet completed, you can view those by a help link in the top right of each companys tab. Not all of the links state help...some might say support or missing credits depending on the company. Once you locate the company that hosted the offer that you completed, you can contact them to find out why there is an issue with your offer. Once the company tells us the offer has been completed successfully, our automated system automatically puts the credits into your account.
Im sorry I couldnt personally solve your problem, but I hope I was able to provide the steps needed to get your missing credits. Please rate my response so that we can continue improving our support to you...it takes less than 5 seconds and it means a lot to us.
Click here if Satisfied - http://help.listia.com/requests/276605/satisfaction/new/Ocq0XWyBx41StZbEnmxp2VMRj?locale=1#/satisfaction/new/good
Click here if Unsatisfied - http://help.listia.com/requests/276605/satisfaction/new/Ocq0XWyBx41StZbEnmxp2VMRj?locale=1#/satisfaction/new/poor
If youre not happy with my response please reply back to me so that I can help you further. (help.listia.com/tickets/276605)
Id like your experience on Listia to be the most amount of fun you can have online! Please let me know if I can make your experience any better!
Ta ta for now,
Listia Customer Support Team
March 08, 2013 09:30 am
Thank you for your help in this matter. I have done as requested and the service is unavailable for filing a dispute. I have taken a few screenshots to show you exactly what offers I am talking about. The last offer I did was called CoolPic and it is the one that installed the virus on my computer in addition to a lot of other tools and useless web toys that I told it NOT to install but it did anyway. I understand that the offers displayed are under the control of another company, this being the case, if a company you do business with is freely giving out viruses to your site users, you may want to reconsider doing business with them as this will only serve to give Listia a bad name when it is at the fault of someone else. I see Listia pop up on consumer watchdog sites all the time from people saying they were scammed or the victim of fraud on Listia all the time and my guess is that it is due to the offers for credits. Save your company name and lose the bad advertisers, just my opinion.
As for now, I have put in all the time I can afford away from running my business to take care of this issue, basically I just want to know that any offers you provide for credits will be safe to use in the future. I like Listia, I have gained many rare collectors items that I would not have been able to get otherwise and they cost me nothing more than a few hours of my time designing 3D videos and logos for other Listia users. I am the current high bidder now on a very rare coin from the 17th century, would be amazing to get it, and I never would have found had it not been for Listia, so I thank you for offering this service, please just talk to your higher up's and ask them to rethink their ad offers and consider the safety of users over the bottom line. Thank you for your time.
Flash Of Insanity 3D Animations
Sent: Friday, March 8, 2013 12:30 PM
Subject: [Listia Help] Re: Offer credits and a virus from your offers
listia1.jpg (quick view)
listia2.jpg (quick view)
March 08, 2013 12:42 pm
Can you try visiting www.trialpay.com and contacting them directly?
March 08, 2013 03:29 pm
I have, as yet no reply.
March 10, 2013 01:30 pm
This request has been deemed solved Mar 15
ListiaKevin was assigned to your request.
This is a follow-up to your previous request #276605 "Offer credits and a virus f..."
Can I ask WHY this support ticket was closed? This is not even close to being solved or resolved. You didn't do a thing. I have lost hundreds of dollars due to a virus I got from YOUR WEBSITE and you're just going to ignore me? Did I fail to mention that I also own an internet consumer watchdog website? The world will know of your misdeeds. You will be labeled as a scam and you will lose. TRUST THAT!!! This entire message will be posted to Facebook, Twitter, Google +1, Pinterest, my own anti scam website and ripoffreport.com
Delete me if you want, Who would want to stay on a site who cares more about bottom line that the client?
This report was posted on Ripoff Report on 03/20/2013 05:22 PM and is a permanent record located here: http://www.ripoffreport.com/r/Listiacom/internet/Listiacom-Viruses-maleware-loss-of-money-and-lack-of-support-Internet-1036526. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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