• Report: #436261

Complaint Review: Live Nation, Inc

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  • Submitted: Sat, March 21, 2009
  • Updated: Sat, April 02, 2011

  • Reported By:Arlington Virginia
Live Nation, Inc
9348 Civic Center Dr Beverly Hills, California U.S.A.

Live Nation, Inc Unwanted LiveNation Rolling Stone and Blender Magazine Subscriptions with Automatic Rebilling New YorkBeverly Hills, California

*Consumer Suggestion: Rolling Stone Subscrptions

*Consumer Comment: Same Story, Second Verse

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I frequently buy tickets from online sites. In the corner of my eye I noticed that LiveNation concert tickets occasionally have a "special" offer of Rolling Stone magazine subscriptions for 12.95 for the first year. What was unclear to me was that it is built into the price supposedly, there is no breakdown on my receipt, no way to opt out without requesting a rebate (from a website that was down at the time of this writing). Also, I started receiving blender magazine from them as well (I know its from them because they screwed up my address on both subscriptions). Talking to other people they have also started receiving these magazines without their explicit permission, and according to the website they will be automatically renewed with 30 days notice to cancel.

I wanted to buy concert tickets, thats it. Not some shitty half-rate magazine. They NEED to have a way to opt-out on purchase, or need to clearly indicate on the receipt what portion is being charged to the magazine. I could not even clearly track which purchase started these magazine subscriptions. So if it is only for new customers, and I bought multiple sets of tickets that had this "offer", are my tickets pricing in 13 dollars extra for something I am not eligible for? There is no clarity whatsoever, just this unhelpful link http://promo.livenation.com/rollingstone/ on the livenation site, which points to wennermedia link which is down at the time of this writing. On rolling stone's website, the subscription services also go to wennermedia which is down, so I cannot unsubscribe either.

What they are doing is disgusting, and its fraud, and there are hundreds of thousands of people that are probably getting these magazines now and won't know what happened for 11 months when they may or may not learn that Rolling Stone is trying to rebill them for a magazine they didn't know they bought.

If you are a victim of this fraud, please post here. And if you are a lawyer and you can do something to make this right for the hundreds of thousands of victims, add me to the top of your list. I have every invoice, every e-mail receipt and nowhere does it mention any magazines, except when you buy the tickets. If this wasn't intended to trick people, they would put the information on the receipts or order history. Shame on you LiveNation. I already pay excess fees to use your service, and this is how you reward your customers.

Arlington, Virginia

This report was posted on Ripoff Report on 03/21/2009 10:31 AM and is a permanent record located here: http://www.ripoffreport.com/r/Live-Nation-Inc/Beverly-Hills-California-90210/Live-Nation-Inc-Unwanted-LiveNation-Rolling-Stone-and-Blender-Magazine-Subscriptions-with-436261. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 Consumer Suggestion

Rolling Stone Subscrptions

AUTHOR: Rowejimf - (U.S.A.)

These people are really easy to beat. Simply contact the Better Business Bureau in the area in which the bill is coming from.  The BBB will bring fire on them. I've had an awesome experience when dealing with clowns that pull crap like this. 

You can file this online. Simply copy/paste your statement as you have it to the BBB's website and they will fix this. I guarantee it...

Good luck.
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#2 Consumer Comment

Same Story, Second Verse

AUTHOR: Jaki - (United States of America)

This describes my situation exactly. I bought tickets from LiveNation almost a year ago and I have been getting Rolling Stone magazine ever since, which was really just a joke among my friends because I am the last person who would ever read RS. Anyway, I recently got an email telling me that I need to pay to renew my subscription. I was extremely confused further considering the website I was linked to said that I would automatically be renewed and a bill would be sent if they didn't have a credit card on file. Well, of course I set about to unsubscribe, but RS has NO way to unsubscribe from their magazine online (you have to write to them, apparently, which only makes this worse). I incredibly resent LiveNation for basically scamming their consumers, especially when they are the only way to buy tickets for most concerts nowadays. I did not realize this is what happened to me until I came across this post, so thank you so much for alerting me to the problem. With nothing else, at least I know how I got this subscription in the first place.

I too would be more than willing to see prosecution happen against LiveNation (and whoever else is responsible). I should have my online confirmation from the ticket purchase as well as a credit card statement showing the charge, but that's about it, if it helps. I too was charged $12.95 (according to Rolling Stone) for this subscription and I never remember reading anything about it anywhere on LiveNation's site, and I'm pretty thorough when it comes to online purchasing.

Thank you for your attention, and I hope more people respond, because it can't just be us.
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