Liveperson Eternal Insights live person will not post negative feed back Internet

Had a reading by eternal insights. I could tell right away this was a script reader who probably had several accounts with liveperson. I rated he/she? with 1 star..I waited 24 hours and rating was not showing, I contacted liveperson they told me to give it a few more hours to post...the following day my rating still did not show. i contacted liveperson again, they told me that they did not post the rating because the reader was having tech problems when they read for me. I told liveperson that there was no tech problem what so ever. I left because his reading was silly and he was not connecting. they kept insisting that  reader was having tech problems and they were not going to post my rating..i had to demand that they post it, saying it was not fair for readees only seeing the bogus 5 star ratings from the same readees over and over again.  I wonder how many times this happens with liveperson not posting the real ratings .It seems eternal insights must have stock in this company, they have been reported as possing as a woman and then a man, and reported for having several accounts, and now liveperson is hiding poor ratings on this reader..i wonder why