• Report: #370520

Complaint Review: Living Lean 866-396-5711 wu Yi Source (tea) 866-449-5567

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  • Submitted: Sat, September 06, 2008
  • Updated: Tue, August 04, 2009

  • Reported By:des moines Iowa
Living Lean 866-396-5711 wu Yi Source (tea) 866-449-5567
Ontario Mills Parkway, Unit 400 Ontario, California U.S.A.

Living Lean - wu Yi Tea 866-396-5711 wu Yi Source (tea) 866-449-5567 Bought tea & got charged 4 more than tea! $19.95 monthly 4 "companion" service requiring 2 separate cancelations you're never told about! Ontario California

*UPDATE Employee: Hello

*Consumer Suggestion: They've moved

*Consumer Suggestion: They've moved

*Consumer Suggestion: They've moved

*Consumer Suggestion: They've moved

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I signed up for 30 day free trial, and called to cancel further dleiveries. No one told me I was also buying into a "companion" service that would 1) cost me an additional $19.95 per month, and that I would have to make a separate call to cancel that service! It was promoted as if the Living Lean support service was part of the tea purchase not a separate purchase. I never wanted it fro mthe beginning, never used it, and never knew I was opening myself up to a monthly fee for it.

Even if I had. Any reasonable person would believe that if I cancel the tea that the service was designed to go hand in hand with, that I would also be canceling the living lean service. Why did the tea rep not say miss is it your intention to cancel the Linging Lean serivice as well? Do you realize and accept that this is billed as a separate fee of $19.95 monthly and that charge will continue? If you wish to cancel that service you will need to call XXXX? NO, THEY NEVER MADE IT CLEAR, BECAUSE THEY HOPED YOU WOULD NEVER CATCH ON AND WOULD NEVER FIGHT IT! SLEAZE DOGS TO DO BUSINESS THIS WAY!

Fight it! Demand a "full" refund no matter how long its been. Yes, you ought to check your statements regularly. But if you haven't been, they are still at fault for sleazy deceitful selling practices and placing charges on your bill that ought not have ever been charged in the first place, and certainly not after you cancelled your tea service if and when you did. You may not get it all but you will get more of a refund with a fight than without trying.

Please try to remember the company is the sleaze not the service rep.

I am going to start sending checks instead of credit cards, or using the card and then canceling the card if and when I cancel the purchase or renewal. This happens far too often, even when you refuse add-ons, and recurring shipments up front, they still too often take advantage of having access to your credit card thinking you will never check, and will give up fighting for your refund.

Good luck, and check your statements! Please be advised to record your purchase calls, keep transcripts of your online chat purchase negotiations, and copies of the website page including its terms and conditions, advertisments, and contact info that you bought from. I you end up in court, or to put teeth into your refund negotiations you will need this.

Mabe39
des moines, Iowa
U.S.A.

This report was posted on Ripoff Report on 09/06/2008 09:38 PM and is a permanent record located here: http://www.ripoffreport.com/r/Living-Lean-866-396-5711-wu-Yi-Source-tea-866-449-5567/Ontario-California-91764/Living-Lean-wu-Yi-Tea-866-396-5711-wu-Yi-Source-tea-866-449-5567-Bought-tea-got-char-370520. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.

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REBUTTALS & REPLIES:
0Author 5Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

Hello

AUTHOR: Shalyn R. - (U.S.A.)

Hello,

I'm sorry if there was some confusion about your offer and subscriptions. We honestly didn't mean to inconvenience you in any way. The terms and conditions of our offer are visible on the order page, but we will try to make them clearer in the future. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you did not understand our terms and conditions we are happy to offer you a full refund if you would like to return the product. We have always honored our 60-day guarantee and will continue to do so in
the future as we try to improve our site. You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 1-866-989-8949. or visit our site http://www.wu-yisource.com/contactus.php and we will be happy to walk you through the entire cancellation process.

We appreciate your concerns.

Respectfully,
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#2 Consumer Suggestion

They've moved

AUTHOR: Bob - (U.S.A.)

Just incase you are still having issues, their toll free number is 866-449-5567.

And they moved to des moines. Looks like they are now at 3600 Army Post Rd. :)
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#3 Consumer Suggestion

They've moved

AUTHOR: Bob - (U.S.A.)

Just incase you are still having issues, their toll free number is 866-449-5567.

And they moved to des moines. Looks like they are now at 3600 Army Post Rd. :)
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#4 Consumer Suggestion

They've moved

AUTHOR: Bob - (U.S.A.)

Just incase you are still having issues, their toll free number is 866-449-5567.

And they moved to des moines. Looks like they are now at 3600 Army Post Rd. :)
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#5 Consumer Suggestion

They've moved

AUTHOR: Bob - (U.S.A.)

Just incase you are still having issues, their toll free number is 866-449-5567.

And they moved to des moines. Looks like they are now at 3600 Army Post Rd. :)
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