• Report: #312958

Complaint Review: Living Lean, selfhelpworks.com,

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  • Submitted: Thu, February 28, 2008
  • Updated: Wed, December 08, 2010

  • Reported By:Kannapolis North Carolina
Living Lean, selfhelpworks.com,
5300 ONTARIO MILLS PKWY STE 400 Internet U.S.A.

Living Lean,selfhelpworks.com, Wu-Yi Tea Wu-Yi tea, living lean unauthorized debit charge Ontario Canada Internet

*REBUTTAL Owner of company: Selfhelpworks is not WU-YI tea

*UPDATE Employee: Hello,

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0Author 1Consumer 1Employee/Owner

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I was told that I qualified for the tea for free then after I charged the shipping to my debit card I was told that it was an automatic monthly program. Then I found another charge of $19.95 from Living Lean to my card! I cancelled the tea order but was charged for the tea.

Sandra
Kannapolis, North Carolina
U.S.A.

This report was posted on Ripoff Report on 02/28/2008 12:28 PM and is a permanent record located here: http://www.ripoffreport.com/r/Living-Lean-selfhelpworkscom/internet/Living-Leanselfhelpworkscom-Wu-Yi-Tea-Wu-Yi-tea-living-lean-unauthorized-debit-charge-312958. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 1Consumer 1Employee/Owner
Updates & Rebuttals

#1 REBUTTAL Owner of company

Selfhelpworks is not WU-YI tea

AUTHOR: Lou - (U.S.A.)

Selfhelpworks licenses the Living Lean program to WU-YI tea. Wu-YI includes a 30 free trial to living lean with an order of tea. WU YI posts a large 3x3 ad describing the terms of the 30 day Living Lean trial that is clearly visible on the WU-YI payment page and an email describing the terms are sent by SELFHelpworks. A 1-866 number is provided in both to cancel the trial. SHW does not bill the customer, an agent of WU-YI tea does.
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#2 UPDATE Employee

Hello,

AUTHOR: Wuyi Source - (U.S.A.)

Hello,

We apologize for the trouble.

We have already refunded your money back to your account for the tea.

But for Living Lean, you need to contact their customer service at 1-866-396-5711 where you will be assisted by a representative. They are available Monday to Friday from 8 AM - 5 PM MST only.

Also, we are calling Living Lean on your behalf and you'll certainly receive the money back in your account within 5-7 business days.

Thanks,

Shalyn,
Wu-Yi Customer Support Manager.
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