My husband & i purchased a custom reclining couch & matching reclining loveseat from the Living Spaces Rancho Cucamonga location this past February; it was delivered in March. We paid $995.00 for each piece plus tax & delivery fee. In September, only 6 months later, we noticed that the fabric was beginning to separate/fray at the seams on the footrest of the loveseat. We immediately notified the warranty department and was asked to email them pictures of the damage and that our warranty covered fabric damage for one-year.
After many emails, phone calls & frustration and a one month lapse, we were informed by Claudia from Living Spaces warranty department that Living Spaces would not honor our warranty because it appeared that either my husband or myself had "rubbed" the area. When i asked Claudia to explain what she meant she proceeded to tell me how her children rubbed holes in her furniture and that it is a common thing to do.
i told her that we only have one child and he is an active duty soldier in the U.S. Army and is currently stationed overseas, so he is not home to "rub" the loveseat. i also informed Claudia that both my husband & myself are full-time teachers and are the only people who live in our home and use the furniture. we do not "rub" the furniture. Claudia would not budge on her decision to not honor our warranty, so i informed her that we would be forced to take legal action, which i resentfully have done.
the bottom line is that couches & loveseats should be able to withstand normal and daily family use and should not begin to fall apart after just 6 months of light use. Most significantly, Living Spaces should honor their warranties and not fight their customers after they have their patrons money.
Shame on you Living Spaces for your very poor customer service!