• Report: #455598

Complaint Review: Lm Designing

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  • Submitted: Tue, May 26, 2009
  • Updated: Tue, November 20, 2012

  • Reported By:Houston Texas
Lm Designing
11400 West Olympic Blvd. Suite 210 Los Angeles, California U.S.A.

Lm Designing website design programmer websites seo Los Angeles California

*Consumer Comment: You can request to file Criminal Charges against them

*Consumer Comment: They lie like a politician

*Consumer Comment: Proceed with Caution

*Consumer Comment: Buyer Beware

*Author of original report: Lies, and cons

*Consumer Comment: LM Designing is not a rip-off!

* : This is a Rebuttal to the Companys Response

* : Respond From Owner

*Author of original report: Lm Designing in Los Angeles is a SCAM they Cheat people and it's a RIP OFF.

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They lie to get your money and don't give you what you what they said they will! Lm designing made unauthorized charges on my card. I just don't want anyone else to get take for this same ride.
I hired them to do a custom site for me so people could order custom art online, and also shop for comic merchandise; they told me that they could do this. (BEFORE THEY GOT MY MONEY) But it was a lie. There was no professionalism, or walk through each step, because I have never done a site, before and I told them this. They never gave me any pointers or input no info about my competition. I had to beg to get them to tell me how the site worked. I still don't know how to change the main pictures of my site, but I they do this so that you will always have to come to them and pay them more money.
As I said they told me that they would be able to make sure my customers could commission various types of work online, this is what sets us apart from any other artist online. I let them know this, and asked them about this over nine times, most of the time they would say nothing, then finally they said it would cost too much money (months after they had been paid in full and I was promised they could do this), they I reminded them that they did promise to do this and that this was the whole PURPOSE in building the site. About a week went by and they didn't say anything. So I asked them again, this time they said they would do a call in form so people could call for art, but this was not the agreement. They didn't even to the call in form. I am tired of their broken promises and lies. My site isn't the way me or my staff wanted it to be, nor does it have over 50% of its function!
I was basically told that they were going to do what they wanted to do, as far as design and layout of my site, because when I asked for them to adjust certain things or move this or that, I wouldn't get a response, so I had to keep on asking until the issues were addressed. Most of the things on my site I had to ask at least a minimum of nine times to get. It's like they have no sense of layout, because they would just throw things up and it wouldn't look good at all. So I asked them to adjust it and it would take months or weeks to do things that could be completed in a couple of days. I felt like they didn't care about my business or me and they just wanted money. And once they got it they didn't care if I was satisfied.
I should have known from the start though, I was told I would get to choose from 3 layouts, but only got one. After they had been pre-paid in full they called me, and asked for half of the total price. That should have been a red flag. Next the site we modeled mine after had some movement on the menu, and I specifically asked for my site to have this, and was told yes. But later the programs tell me this would be extra and it wasn't included. I WOULD HAVE NEVER MODELED MY SITE AFTER IT, if they would have told me this up front and would have got a different layout. That is why I wanted the look in the first place. Second red flag. There are arrows on my site that you were suppose to click on and go to the next picture or click on the picture and it would become bigger. There is no point in having the arrows or the pictures up if you cannot do this. Another red flag. They didn't want to do their job; they didn't want to put pictures or information up. I spent almost four days getting images for the site, then they tell me after, that they could only put up a certain number, I would have never spent the time on this if they would have told me from the get go. When I asked for normal things on a website I was always told that that isn't what I paid for or it not in the budget. How then is this custom site, if even the normal things aren't covered? It took them 5 months to build a site that should have been done in a month; we lost money because of them. They missed a deadline and some of my sponsors though it was a joke.
This is has just been a nightmare working with them. My staff is so disappointed and upset, that they ripped us off like this. If they couldn't handle our business needs why take our money?
The final straw was when I asked them to do some final revisions, and they did them. Then they said that I owe them 325 dollars. If I knew they were going to be greedy I would have just taken my site and got someone else to do the work that they were supposed to do for the money I paid them at first. The very next day they charged my card with un-authorization. Not once but twice! What is custom about this site? The site still isn't how I or my staff envisioned it and I am tired of just settling for crappy work and hoping that encouraging words would make them do better! Positive words don't work with these guys. Maybe that I got a custom screw job, that's about it. I sick of these clowns! DON'T TRUST LM DESIGNING OR LISA MUNOZ THEY ARE CROOKS!

Jass
Houston, Texas
U.S.A.

This report was posted on Ripoff Report on 05/26/2009 09:08 PM and is a permanent record located here: http://www.ripoffreport.com/r/Lm-Designing/Los-Angeles-California/Lm-Designing-website-design-programmer-websites-seo-Los-Angeles-California-455598. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.

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REBUTTALS & REPLIES:
1Author 8Consumer 0Employee/Owner
Updates & Rebuttals

#1 Consumer Comment

You can request to file Criminal Charges against them

AUTHOR: RS Tables - (United States of America)

These people are simply frauds. Not only are they using the website: lmdesigning.com, they are also using another website named lrdesigning.com which looks similiar. And "Lisa" the supposed owner of this company is using a different last name on lrdesigning.com. If they didn't provide the service that you paid for, you can:

First notify your credit card company, and you can dispute the original charge (the deposit). Some credit card companies will allow disputes going a couple months back. You should contact your credit card company and see how far back you can dispute an item.

Then ask your credit card company to send you out a new card with a new account number on it, so these scam artists cannot keep trying to charge on your card.

Then you can simply go to your nearest Post Office and ask to speak to the Postal Inspector in charge. Let them know what what happened, because if you paid for a product or service and it was not provided (even if you only left a deposit) (whether Lisa and her crew gave excuses or not), you can request to file criminal charges.

We posted or report under lrdesigning.com (because we had just found out about lmdesigning.com recently) if you want to check it out.

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#2 Consumer Comment

They lie like a politician

AUTHOR: dorothyxoxo - (United States of America)

They seem to operate the same consistantly. The stories posted here are almost verbatum my experience. Blow your phone up with sweet talk and make you lots of promises until you pay them a deposit then they immediately stop speaking to you. LR designing are nothing more than crooks and liars. And sadly one day Karma will remind them and when it does the first thing they will think about is the people they have burned. I will forego my $2100 it my contribution to the great Karma they get to look forward to!
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#3 Consumer Comment

Proceed with Caution

AUTHOR: Diana - (United States of America)

Proceed with Caution

Lisa Munoz is a very curious and sly individual. She is not someone I would recommend you would trust, please proceed with caution.

Be wise to her contract tricks, they are well written, to protect her in any event. You should be aware of a no refund policy. In short if for any reason you find any error in the procedures of her office, simply there is no recourse.

They will have a lot of troubles keeping up with their work load and when they do you will suffer. None the less due to Lisa Munoz honesty charter, your money will be gone, and it is too late from that day forward.

I would encourage you to take a look at someone like Guru and Elance. You can find experienced individuals there beyond the
level Lisa Munoz would be able to provide, as she does not have a programming education level, and out sources to India.

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#4 Consumer Comment

Buyer Beware

AUTHOR: MetroHome - (United States of America)

They are incapable of keeping up with their work load and unfortunately for many their contracts will not allow you to escape their clutch once you enter…. If you should become UN happy for any reason she will not provide for you a refund she will not apologize and she will not try to make you whole again…

If Choose to Work with Lm Designing: Consider the following first
1.      Do not give out your credit card number – No matter what Lisa tells you – find another way 2.      Do not sign their contract – if things go bad you will be in a bad way – if anything negotiate the contract
3.      Establish a completion date and how much it will cost them per day if it is not meet by this dead line
4.      Only pay in small portions at a time – be very careful they will have the full balance due before they start the work… Lock down your account
5.      Determine a detailed payment schedule – again be very careful here, only pay for work that is completed – the more you break this down the safer you will be
6.      Do not allow for payments by dates, or all of the money will be out of your account before the project even is started
7.      Check their track record first – Though most do not seem to be reporting there appear to be hundreds of Lawsuits around the country...
8.      Be aware you have not thought of everything and there will be extras for everything – They know the business but are not responsible to include everything you will need – hire a 3rd party consultant
9.      Only Pay by a Cashier’s Check – It is not advised to give out your account number…
10.   Have your attorney help you with their contract  

As they are unable to professionally satisfy a series of customers they intentionally write their contracts with absolutely no refund policy for any reason… Once you become unsatisfied there will be nothing you can do about it…. Do not become another one gone wild…

Be very careful to put responsibility back on them and not with you the customer….    
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#5 Author of original report

Lies, and cons

AUTHOR: Jasmond - (U.S.A.)

Anyone posting anything good about Lm designing is either Lisa, or her husband Mark, they are just the ugliest couple. Even suing these clowns doesn't work!

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#6 Consumer Comment

LM Designing is not a rip-off!

AUTHOR: CPG - (United States of America)

In my experience, LM Designing is not a rip off, they are fantastic! They are not only professional, but timely and thorough.

I hired them to do my website, design and print my business cards, and design and print my promotional postcards for my photography business. My business cards and promotional postcards turned out amazing and my website exceeded my expectations.I have had MANY compliments on all three. 

I, too have images that enlarge upon clicking on them and a slideshow feature.
Everything I wanted on my website was explained clearly up front and if it could not be done, they were honest about it.

While I was deciding on what I wanted on my site, and how I wanted my layout, the person handling my site, was extremely helpful. He helped me with the layout, gave me great input and was extremely patient throughout the whole process.

LM Designing followed up consistently to make sure I was satisfied with the process as well as responded to any of my questions in a timely manner.

I recently contacted the web-designer as I need to continuously update the images on my site. They were more than happy to provide the information, as well as show me how to do it.

As an artist and a business woman, I have come to realize that you cannot please everyone.

Unfortunately, there are some who would rather complain than resolve.


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#7

This is a Rebuttal to the Companys Response

AUTHOR: WebsiteDesign-Reviews - (USA)

To Lisa Munoz at LM Designing:

Business is about trust.  Even when you knew you had an incompetent staff working with you (including yourself), that didnt stop you from fraudulently charging all these customers credit cards, did it?  So when you now claim you have a new team, how credible are you?  How credible is it that they're not much different than your previous incompetent staff?  You claim to have been in the business for 8 years and with such experience you didnt realize you were surrounded by incompetence?  You posted your response on Aug 31, 2009 to respond to complaints against you on this site spanning as far back as Oct 2008.  Lawsuits against you span back at least as far back as 2006 and there are also numerous complaints about you at the Better Business Bureau for who knows how long back.  Does it take you this long to evaluate the competency of your staff?  Will it take just as long to evaluate your present staff?  You see, you need to realize that IT TAKES COMPETENCE TO RECOGNIZE COMPETENCE.  As mentioned in a previous complaint, you shouldnt be in this type of business in the first place since this kind of work seems to be way above your head.  The complaints show that you can barely accomplish any requested tasks of anyone.  It seems the only thing you are good at is making all those fraudulent credit card charges without hesitation nor authorization.  You don't deserve the trust of any honest hard-working consumer - the only people who should be dealing with you is law enforcement. 

Instead of writing a simple I understand your concern paragraph in a feeble attempt at damage control, if you knew your staff were incompetent and you truly are concerned, why dont you REFUND all these people who are complaining and demanding one from you?  No, of course you wont.  Looking at the Better Business Bureau report about you:  http://www.la.bbb.org/Business-Report/LM-Designing-100007879 it can be seen that you have never refunded or even partially refunded any of the 16 complaints against you, which is a testament to your shady business practices & ethics.  (Note that 16 complaints is an unusually high number for the BBB).  Can all of these people & the people at all the other sites complaining against you be wrong?

To consumers, be safe and steer clear of LM Designing (Lisa Munoz).  If it is too late and you have already given her your credit card number, I strongly recommend you get your credit card number changed ASAP.  You may be in for a few big surprises if you dont. 

It is not surprising that there is another site which lists the lawsuits/judgements against LM Designing (Lisa Munoz) at(((Redacted)))  Some cases are very recent (she lost another case just a few days ago from the date of this post).  All case numbers are verifiable at the LA Superior Court website.  The site also offers free help for other victims of LM Designing (in terms of advice or witness referral if you are considering your own case against her).

CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.
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#8

Respond From Owner

AUTHOR: Lmdesigning - (U.S.A.)

I understand your concern. Please note that we had a few people on our team that did not help the process go as it should and these parties no longer are with the company. We have a new team that are experts in quality control and we have adjusted our turn around 100% to ensure these issues do not happen again. We value all our clients and are doing everything we can to make sure every clients project turns out as it should. The above post is not a fake, we actually have done a few projects for him. We do have very happy and returning clients, in 8 years, we have a few complaints all in the same year, which represents the staff we had at that time but as mentioned, we have changed our system and team so this does not happen again. Thank you.
Lisa
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#9 Author of original report

Lm Designing in Los Angeles is a SCAM they Cheat people and it's a RIP OFF.

AUTHOR: Jasmond - (U.S.A.)

They lie to get your money and don't give you what you what they said they will! Lm designing made unauthorized charges on my card. I just don't want anyone else to get take for this same ride. I hired them to do a custom site for me so people could order custom art online, and also shop for comic merchandise; they told me that they could do this. (BEFORE THEY GOT MY MONEY) But it was a lie. There was no professionalism, or walk through each step, because I have never done a site, before and I told them this. They never gave me any pointers or input no info about my competition. I had to beg to get them to tell me how the site worked. I still don't know how to change the main pictures of my site, but I they do this so that you will always have to come to them and pay them more money. As I said they told me that they would be able to make sure my customers could commission various types of work online, this is what sets us apart from any other artist online. I let them know this, and asked them about this over nine times, most of the time they would say nothing, then finally they said it would cost too much money (months after they had been paid in full and I was promised they could do this), they I reminded them that they did promise to do this and that this was the whole PURPOSE in building the site. About a week went by and they didn't say anything. So I asked them again, this time they said they would do a call in form so people could call for art, but this was not the agreement. They didn't even to the call in form. I am tired of their broken promises and lies. My site isn't the way me or my staff wanted it to be, nor does it have over 50% of its function! I was basically told that they were going to do what they wanted to do, as far as design and layout of my site, because when I asked for them to adjust certain things or move this or that, I wouldn't get a response, so I had to keep on asking until the issues were addressed. Most of the things on my site I had to ask at least a minimum of nine times to get. It's like they have no sense of layout, because they would just throw things up and it wouldn't look good at all. So I asked them to adjust it and it would take months or weeks to do things that could be completed in a couple of days. I felt like they didn't care about my business or me and they just wanted money. And once they got it they didn't care if I was satisfied. I should have known from the start though, I was told I would get to choose from 3 layouts, but only got one. After they had been pre-paid in full they called me, and asked for half of the total price. That should have been a red flag. Next the site we modeled mine after had some movement on the menu, and I specifically asked for my site to have this, and was told yes. But later the programs tell me this would be extra and it wasn't included. I WOULD HAVE NEVER MODELED MY SITE AFTER IT, if they would have told me this up front and would have got a different layout. That is why I wanted the look in the first place. Second red flag. There are arrows on my site that you were suppose to click on and go to the next picture or click on the picture and it would become bigger. There is no point in having the arrows or the pictures up if you cannot do this. Another red flag. They didn't want to do their job; they didn't want to put pictures or information up. I spent almost four days getting images for the site, then they tell me after, that they could only put up a certain number, I would have never spent the time on this if they would have told me from the get go. When I asked for normal things on a website I was always told that that isn't what I paid for or it not in the budget. How then is this custom site, if even the normal things aren't covered? It took them 5 months to build a site that should have been done in a month; we lost money because of them. They missed a deadline and some of my sponsors though it was a joke. This is has just been a nightmare working with them. My staff is so disappointed and upset, that they ripped us off like this. If they couldn't handle our business needs why take our money? The final straw was when I asked them to do some final revisions, and they did them. Then they said that I owe them 325 dollars. If I knew they were going to be greedy I would have just taken my site and got someone else to do the work that they were supposed to do for the money I paid them at first. The very next day they charged my card with un-authorization. Not once but twice! What is custom about this site? The site still isn't how I or my staff envisioned it and I am tired of just settling for crappy work and hoping that encouraging words would make them do better! Positive words don't work with these guys. Maybe that I got a custom screw job, that's about it. I sick of these clowns! DON'T TRUST LM DESIGNING OR LISA MUNOZ THEY ARE CROOKS! After I sent a complaint to the BBB She told me she wanted to make me happy but it turns out that was a lie, she wanted more MONEY. Jass Houston, Texas
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